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Internship Call Center Supervisor Jobs (NOW HIRING)

Alivia Health

Call Center Supervisor

Guaynabo, PR · On-site

The Call Center Supervisor provides direct leadership to Call Center agents and serves as the primary owner of daily call center execution, workforce coverage, queue management, service levels ...

Alivia Health

Call Center Supervisor

Guaynabo, PR · On-site

The Call Center Supervisor provides direct leadership to Call Center agents and serves as the primary owner of daily call center execution, workforce coverage, queue management, service levels ...

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

Bestway Rental, Inc.

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

Illinois Mutual

Call Center Supervisor

Peoria, IL · On-site

$58K - $62K/yr

Call Center Supervisor Department: Policy Service Reports To: Manager, Policy Service Location: Home Office Job Type: Full Time Commitment to Core Values At Illinois Mutual, our culture is built ...

MMC Group

Supervisor - Call Center

Manhattan, NY · On-site

$36K - $42K/yr

We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves. The position will pay between $36,000 - $42,000 / year, depending on experience. We have an opening ...

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Internship Call Center Supervisor information

What does an internship call center supervisor do?

An Internship Call Center Supervisor oversees and supports interns working in a call center environment. Their responsibilities typically include training interns, monitoring their performance, providing feedback, and ensuring that customer service standards are met. They may also handle scheduling, resolve escalated issues, and help interns develop essential communication and problem-solving skills. The role is crucial in ensuring a productive learning experience for interns while maintaining the call center's efficiency.

What are the key skills and qualifications needed to thrive as an internship call center supervisor?

To thrive as an Internship Call Center Supervisor, you need strong leadership abilities, problem-solving skills, and a foundational knowledge of customer service, often supported by prior call center experience or relevant coursework. Familiarity with customer relationship management (CRM) software, call monitoring systems, and workforce management tools is typically required. Excellent communication, conflict resolution, and motivational skills help supervisors manage teams effectively and maintain high morale. These competencies are vital for ensuring smooth operations, achieving performance targets, and delivering outstanding customer service in a fast-paced environment.

What are some typical challenges an internship call center supervisor might face when managing a team of interns?

Internship Call Center Supervisors often encounter challenges such as ensuring consistent performance among interns with varying experience levels and maintaining high morale in a fast-paced environment. Balancing training responsibilities with real-time supervision can be demanding, as interns may require additional guidance and feedback. Effective communication, patience, and adaptability are key to fostering a supportive atmosphere that encourages both professional growth and team collaboration.

What is the difference between Internship Call Center Supervisor vs Call Center Agent?

AspectInternship Call Center SupervisorCall Center Agent
Required CredentialsHigh school diploma or equivalent; some internships may prefer coursework in communication or businessHigh school diploma or equivalent; on-the-job training provided
Work EnvironmentSupervisory role overseeing agents, often in an office settingCustomer service in a call center environment, handling inbound/outbound calls
Employer & Industry UsageInternship positions in customer service or call centers, often for students or entry-level candidatesFull-time or part-time roles in customer service across various industries

The Internship Call Center Supervisor role is typically an entry-level supervisory position aimed at developing leadership skills, whereas a Call Center Agent focuses on direct customer interaction. The supervisor oversees agents and ensures quality, while agents handle customer inquiries. Both roles are common in call centers and serve different career development purposes.

What cities are hiring for Internship Call Center Supervisor jobs?

Cities with the most Internship Call Center Supervisor job openings:

What are the most commonly searched types of Call Center Supervisor jobs?

The most popular types of Call Center Supervisor jobs are:

What states have the most Internship Call Center Supervisor jobs?

States with the most job openings for Internship Call Center Supervisor jobs include:

Internship Call Center Supervisor jobs near you

Call Center Supervisor

Cedar Riverside People'

Minneapolis, MN • On-site

$25 - $28/hr

Full-time

Re-posted 25 days ago

Job description

About the Role:

The Call Center Supervisor plays a pivotal role in overseeing daily operations within a busy call center environment to ensure exceptional customer service and achievement of performance targets. This position is responsible for managing a team of call center agents, providing guidance, coaching, and support to optimize their productivity and professional development. The supervisor monitors call center metrics closely, analyzing data to identify trends and implement strategies that improve efficiency and customer satisfaction. Additionally, the role involves coordinating outbound calling campaigns and collaborating with sales teams to drive center sales objectives. Ultimately, the Call Center Supervisor ensures that operational goals are met while fostering a positive and motivating work environment.

Minimum Qualifications:

  • Proven experience working in a call center environment, preferably in a supervisory or team lead role.
  • Strong oral and verbal communication skills with the ability to effectively interact with customers and team members.
  • Demonstrated knowledge of call center metrics and performance management.
  • Ability to manage outbound calling campaigns and understand sales processes within a call center.
  • Proficiency in call center management software and related technology.

Preferred Qualifications:

  • Bachelor’s degree in Business Administration, Communications, or a related field.
  • Experience with CRM systems and workforce management tools.
  • Background in sales or customer service within a call center setting.
  • Certification in call center management or leadership training.
  • Bilingual abilities to support diverse customer bases.

Responsibilities:

  • Supervise and support call center agents during inbound and outbound calls to maintain high-quality customer interactions.
  • Monitor key performance indicators such as call volume, average handle time, and customer satisfaction scores to ensure targets are met.
  • Conduct regular coaching sessions and performance reviews to develop team members’ skills and address any performance issues.
  • Coordinate outbound calling initiatives to maximize sales opportunities and meet revenue goals.
  • Collaborate with management to develop and implement process improvements and training programs.
  • Manage scheduling and staffing to ensure adequate coverage during peak call times.
  • Handle escalated customer issues and provide timely resolutions to maintain service excellence.

Skills:

The required skills such as call center management and understanding of call center metrics are essential for monitoring team performance and driving continuous improvement. Oral and verbal communication skills are used daily to provide clear instructions, deliver feedback, and resolve customer issues effectively. Experience with outbound calling and center sales enables the supervisor to lead sales initiatives and motivate agents to meet targets. Familiarity with the call center environment allows the supervisor to anticipate operational challenges and implement efficient workflows. Preferred skills like CRM proficiency and bilingual communication enhance the supervisor’s ability to manage customer relationships and support a diverse team, contributing to overall success.


08:00 am to 05:00 pm
40 hours per week