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Internship Call Center Supervisor Jobs (NOW HIRING)

Gesher Human Services

Call Center Supervisor

Detroit, MI · On-site

$50K - $65K/yr

GENERAL The Call Center Supervisor provides day-to-day leadership, coaching, and quality oversight for Call Center Specialists delivering phone-based career services orientation to Detroit residents.

City of New York

Call Center Supervisor

Manhattan, NY · On-site

The Supervisor will report to the Deputy Director of General Vending Unit and will ensure that call center staff deliver consistent, accurate, and efficient service so that applicants can complete ...

City of New York

Call Center Supervisor

Manhattan, NY · On-site

The Supervisor will report to the Deputy Director of General Vending Unit and will ensure that call center staff deliver consistent, accurate, and efficient service so that applicants can complete ...

City of New York

Call Center Supervisor

Manhattan, NY · On-site

$70K - $80K/yr

The Supervisor will report to the Deputy Director of General Vending Unit and will ensure that call center staff deliver consistent, accurate, and efficient service so that applicants can complete ...

Eagle Resource Group

Be Seen First

Bilingual Call Center Supervisor

Atlanta, GA · On-site

$21.60/hr

The Bilingual Call Center Supervisor will lead a medium-sized team of 11-30 agents providing inbound customer service support. This role focuses on ensuring high-quality customer interactions and ...

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Internship Call Center Supervisor information

What are the key skills and qualifications needed to thrive as an Internship Call Center Supervisor, and why are they important?

To thrive as an Internship Call Center Supervisor, you need strong leadership abilities, problem-solving skills, and a foundational knowledge of customer service, often supported by prior call center experience or relevant coursework. Familiarity with customer relationship management (CRM) software, call monitoring systems, and workforce management tools is typically required. Excellent communication, conflict resolution, and motivational skills help supervisors manage teams effectively and maintain high morale. These competencies are vital for ensuring smooth operations, achieving performance targets, and delivering outstanding customer service in a fast-paced environment.

What does an Internship Call Center Supervisor do?

An Internship Call Center Supervisor oversees and supports interns working in a call center environment. Their responsibilities typically include training interns, monitoring their performance, providing feedback, and ensuring that customer service standards are met. They may also handle scheduling, resolve escalated issues, and help interns develop essential communication and problem-solving skills. The role is crucial in ensuring a productive learning experience for interns while maintaining the call center's efficiency.

What is the difference between Internship Call Center Supervisor vs Call Center Agent?

AspectInternship Call Center SupervisorCall Center Agent
Required CredentialsHigh school diploma or equivalent; some internships may prefer coursework in communication or businessHigh school diploma or equivalent; on-the-job training provided
Work EnvironmentSupervisory role overseeing agents, often in an office settingCustomer service in a call center environment, handling inbound/outbound calls
Employer & Industry UsageInternship positions in customer service or call centers, often for students or entry-level candidatesFull-time or part-time roles in customer service across various industries

The Internship Call Center Supervisor role is typically an entry-level supervisory position aimed at developing leadership skills, whereas a Call Center Agent focuses on direct customer interaction. The supervisor oversees agents and ensures quality, while agents handle customer inquiries. Both roles are common in call centers and serve different career development purposes.

What are some typical challenges an Internship Call Center Supervisor might face when managing a team of interns?

Internship Call Center Supervisors often encounter challenges such as ensuring consistent performance among interns with varying experience levels and maintaining high morale in a fast-paced environment. Balancing training responsibilities with real-time supervision can be demanding, as interns may require additional guidance and feedback. Effective communication, patience, and adaptability are key to fostering a supportive atmosphere that encourages both professional growth and team collaboration.
What cities are hiring for Internship Call Center Supervisor jobs? Cities with the most Internship Call Center Supervisor job openings:
What are the most commonly searched types of Call Center Supervisor jobs? The most popular types of Call Center Supervisor jobs are:
What states have the most Internship Call Center Supervisor jobs? States with the most job openings for Internship Call Center Supervisor jobs include:
Internship Call Center Supervisor jobs near you
Call Center Supervisor

Call Center Supervisor

Renewal by Andersen | Esler Companies

Northborough, MA

$80K - $100K/yr

Full-time

Posted 20 days ago

Be an early applicant

Renewal By Andersen rating

8.2

Company rating: 8.2 out of 10

Renewal By Andersen

Based on 138 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 94,425 frontline employees who took The Breakroom Quiz

The best things about working at Renewal By Andersen

  • 91%

    91% say it is easy to take sick days

    say it is easy to take sick days

  • 90%

    90% say they get paid time off

    say they get paid time off

  • 87%

    87% say it’s easy to book vacation

    say it’s easy to book vacation

Featured by Renewal By Andersen, based on 138 Breakroom Quiz responses from their frontline employees

Job description

Overview

We’re looking for a Call Center Supervisor to join our Inside Sales team!

As a Call Center Supervisor for Esler Companies – Renewal by Andersen you will work hands on with a team of Inside Sales Reps. You will provide coaching and guidance on scheduling appointments with homeowners who are interested in our industry leading products and services.

With weekly and monthly bonuses our supervisors earn an average of $80,000-$100,000 yearly. Not only do we offer great benefits and incentives, but we can build a schedule that suits your life and guarantee those hours every week! We also offer company outings, contests, profit sharing, paid volunteer time, 3:1 charitable match, tuition reimbursement, and more!


Responsibilities

  • Hands-on and in-the-moment assistance with appointment scheduling.
  • Coaching, encouraging and guiding teammates to meet activity goals and metrics.
  • Encourage teammates to recognize selling opportunities and buying clues by delivering our methodology.
  • Perform moderate-level supervisory work coordinating the operations of an Inside Sales team.
  • Working on a team of dedicated supervisors.
  • Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service.
  • This is an in-person position.

Qualifications

  • Previous sales or call center experience preferred.
  • A drive to meet metrics and lead a team.
  • Ability to give and accept constructive feedback.
  • A proven track record of closing sales.
  • Excellent oral and written communication skills.
  • Ability to work in a fast-paced environment while multitasking.
  • Strong interpersonal skills, including empathetic listening and warm communication style.

Benefits

  • Medical, Dental, and Vision Insurance
  • Teammate Assistance Plan
  • Tuition Reimbursement
  • 401k with 50% match up to 6% of your annual pay
  • Paid Time Off
  • Company Paid Holidays
  • Paid Volunteer Time
  • And more!

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY
Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.


We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.
Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.

#ZR

Working at Renewal By Andersen

Perks for frontline workers

From Renewal By Andersen, via Breakroom

  • Flexible Scheduling

  • Career Growth

  • Paid Training

  • Friendly Environment

  • Employee Recognition

  • Strong Team-Building

About Renewal By Andersen, in their own words

From Renewal By Andersen

Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

Learn more about the benefits of Renewal by Andersen’s Signature Service:

Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

Company values

From Renewal By Andersen

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

Diversity and inclusion statement

From Renewal By Andersen

Be Renewal. Be You.

We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.

What Renewal By Andersen employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom