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Internship Call Center Supervisor Jobs (NOW HIRING)

MMC Group

Supervisor - Call Center

Manhattan, NY

$36K - $42K/yr

We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves. The position will pay between $36,000 - $42,000 / year, depending on experience. We have an opening ...

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Internship Call Center Supervisor information

What are the key skills and qualifications needed to thrive as an Internship Call Center Supervisor, and why are they important?

To thrive as an Internship Call Center Supervisor, you need strong leadership abilities, problem-solving skills, and a foundational knowledge of customer service, often supported by prior call center experience or relevant coursework. Familiarity with customer relationship management (CRM) software, call monitoring systems, and workforce management tools is typically required. Excellent communication, conflict resolution, and motivational skills help supervisors manage teams effectively and maintain high morale. These competencies are vital for ensuring smooth operations, achieving performance targets, and delivering outstanding customer service in a fast-paced environment.

What does an Internship Call Center Supervisor do?

An Internship Call Center Supervisor oversees and supports interns working in a call center environment. Their responsibilities typically include training interns, monitoring their performance, providing feedback, and ensuring that customer service standards are met. They may also handle scheduling, resolve escalated issues, and help interns develop essential communication and problem-solving skills. The role is crucial in ensuring a productive learning experience for interns while maintaining the call center's efficiency.

What is the difference between Internship Call Center Supervisor vs Call Center Agent?

AspectInternship Call Center SupervisorCall Center Agent
Required CredentialsHigh school diploma or equivalent; some internships may prefer coursework in communication or businessHigh school diploma or equivalent; on-the-job training provided
Work EnvironmentSupervisory role overseeing agents, often in an office settingCustomer service in a call center environment, handling inbound/outbound calls
Employer & Industry UsageInternship positions in customer service or call centers, often for students or entry-level candidatesFull-time or part-time roles in customer service across various industries

The Internship Call Center Supervisor role is typically an entry-level supervisory position aimed at developing leadership skills, whereas a Call Center Agent focuses on direct customer interaction. The supervisor oversees agents and ensures quality, while agents handle customer inquiries. Both roles are common in call centers and serve different career development purposes.

What are some typical challenges an Internship Call Center Supervisor might face when managing a team of interns?

Internship Call Center Supervisors often encounter challenges such as ensuring consistent performance among interns with varying experience levels and maintaining high morale in a fast-paced environment. Balancing training responsibilities with real-time supervision can be demanding, as interns may require additional guidance and feedback. Effective communication, patience, and adaptability are key to fostering a supportive atmosphere that encourages both professional growth and team collaboration.
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What are the most commonly searched types of Call Center Supervisor jobs? The most popular types of Call Center Supervisor jobs are:
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Internship Call Center Supervisor jobs near you
Call Center Supervisor

Call Center Supervisor

Serenity Mental Health Centers

Waco, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Call Center Supervisor  

Location: Las Colinas, TX  

Employment Type: Full-Time ON-SITE 

Serenity is scaling its member support operation and we're looking for a Call Center Supervisor who knows how to run a call floor that consistently delivers. This isn't a hands-off role - you'll be close to the work, close to your team, and close to the numbers every single day. If you've built your supervisory career in call center, you'll be comfortable here from day one. No industry-specific background required - we bring you up to speed on everything. 

 What You'll Own 

  • Run daily call floor operations with a sharp eye on quality, efficiency, and team output 
  • Build individual development plans for each team member and execute on them consistently 
  • Use call monitoring and performance dashboards to diagnose issues and act on them fast 
  • Absorb escalated situations before they become problems - calm, direct, and resolution-focused 
  • Own compliance with operational standards and internal workflow requirements 
  • Keep the floor running at a pace that is productive without burning people out 
  • Communicate clearly up and down - your team knows where they stand, and so does leadership 
  • Create an environment where accountability is the norm and improvement is always the goal 

 What You Need to Bring 

  • At least 1 year of supervisory experience in a call center setting 
  • Demonstrated ability to manage team KPIs and move numbers in the right direction 
  • Background in hospitality leadership, high-volume retail management, or premium service operations is a strong differentiator - those environments produce exactly the instincts this role requires 
  • You coach people up, not just out - and you have the retention numbers to prove it 
  • Confident making real-time decisions when things get unpredictable on the floor 
  • Organized, consistent, and detail-oriented across every shift - not just when leadership is watching 
  • No industry-specific licensure or prior background required - full training and onboarding included 

 Nice to Have 

  • Experience leading teams through rapid scaling or operational change 
  • Familiarity with scheduling-driven or appointment-based call environments 
  • A track record of promoting from within your own teams 

 What's in It for You 

  • Competitive pay 
  • 90% employer-paid medical, dental, and vision coverage 
  • 401(k) retirement plan 
  • 10 PTO days to start, bumping to 15 after year one, plus 10 paid holidays 
  • Referral bonuses when you help us find great people 
  • Genuine upward mobility in an organization that is actively growing 

About Serenity 

Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members seeking better outcomes. Our call operations team is central to how members experience our company - and we take that seriously. We're looking for leaders who take it seriously too. If you want to run a high-performing team inside a company that's moving fast and investing in its people, this is the right seat. 

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

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