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Freelance Call Center Supervisor Jobs (NOW HIRING)

Intelicare Direct

Call Center Supervisor

San Diego, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Call Center Supervisor manages a team of Membership Care/Customer Service Agents and Team Lead(s) to ensure policies and procedures are followed, and performance standards are met. Additionally ...

American 1 Credit Union

Call Center Supervisor

Jackson, MI · On-site

$61K/yr

  • Medical

  • Dental

  • Vision

Call Center Supervisor * Salary: $61,074.34 based on experience and qualifications. * Benefits start on day one: Health, Dental, Vision, Responsible Time Off * All offers of employment are contingent ...

DirectedLINK LLC

Call Center Supervisor

Los Angeles, CA

$80K - $100K/yr

Call Center Supervisor (Night Shift) Employment Type: Full-time Compensation Range: $80,000 - $100,000 annually Location: Los Angeles, CA Work Schedule: Onsite, Night Shift Industry: Legal Services ...

Alivia Health

PR · On-site

The Call Center Supervisor provides direct leadership to Call Center agents and serves as the primary owner of daily call center execution, workforce coverage, queue management, service levels ...

New

Alivia Health

PR · On-site

The Call Center Supervisor provides direct leadership to Call Center agents and serves as the primary owner of daily call center execution, workforce coverage, queue management, service levels ...

New

Pridestaff

Remote Call Center Supervisor

Atlanta, GA · Remote

$28/hr

Remote Call Center Supervisor Shifts: Vary Training: Monday - Friday, 9:00 AM - 6:00 PM (Remote) Normal: Monday - Friday, 8:00 AM - 8:00 PM (Remote) **Must be available for any 8hr shifts within the ...

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX · On-site

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location El Paso, TX Travel Minimal FLSA Status Exempt (Salaried) Role Summary The Call Center Supervisor ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location El Paso, TX Travel Minimal FLSA Status Exempt (Salaried) Role Summary The Call Center Supervisor ...

Bestway Rental, Inc.

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

Spay Neuter Network

Call Center Supervisor

Crandall, TX · On-site

$19 - $21/hr

The Call Center Supervisor is responsible for overseeing the daily operations of the call center team, ensuring high levels of customer satisfaction, service quality, and operational efficiency. This ...

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Freelance Call Center Supervisor information

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$63.8K

$109.5K

How much do freelance call center supervisor jobs pay per year?

As of Aug 18, 2026, the average yearly pay for freelance call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does a freelance call center supervisor do?

A Freelance Call Center Supervisor oversees the daily operations of a call center team on a contract or project basis. Their responsibilities include managing staff, monitoring call quality, providing coaching and feedback, and ensuring performance targets are met. Unlike full-time supervisors, freelancers may work with multiple clients or on short-term assignments, providing flexibility for both the supervisor and the organization. They often bring specialized expertise to help improve service levels or manage peak workload periods.

What are the key skills and qualifications needed to thrive as a freelance call center supervisor?

To thrive as a Freelance Call Center Supervisor, you need experience in customer service management, staff supervision, and performance analysis, often supported by a relevant diploma or degree. Familiarity with call center software (such as Zendesk or Five9), workforce management tools, and CRM systems is typically required. Strong leadership, conflict resolution, and effective communication skills help you motivate teams and resolve escalated issues. These competencies are vital to ensure efficient operations, high-quality customer interactions, and sustained team productivity in dynamic remote environments.

How does a freelance call center supervisor typically coordinate with remote agents and ensure consistent performance standards?

As a freelance call center supervisor, you often manage a distributed team of agents working from various locations. Effective coordination relies on regular virtual meetings, utilizing cloud-based call monitoring tools, and setting clear performance metrics. You’ll be responsible for providing real-time feedback, troubleshooting issues, and facilitating training sessions to maintain quality and compliance. Building trust and open communication channels is key to ensuring agents feel supported and deliver consistent service across shifts.

What cities are hiring for Freelance Call Center Supervisor jobs?

Cities with the most Freelance Call Center Supervisor job openings:

What are the most commonly searched types of Call Center Supervisor jobs?

The most popular types of Call Center Supervisor jobs are:

What states have the most Freelance Call Center Supervisor jobs?

States with the most job openings for Freelance Call Center Supervisor jobs include:

Freelance Call Center Supervisor jobs near you

Call Center Supervisor

Intelicare Direct

San Diego, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Intelicare Direct is an expanding membership-care call center located in San Diego. We are a leader in providing customer support and business for companies looking to create an external customer service platform. We pride ourselves in providing flexible, high quality customer support solutions with an emphasis on inbound technical support and customer service.
  • Medical, Dental, Vision, and Voluntary Life (1st day of the month following 30 days of employment)
  • 401k plan with matching 4% contribution (after 6 months of employment)
  • Company paid LTD, Basic Employee Life Insurance and AD&D
  • Dog & child friendly environment
  • Paid Weekly
  • Smoke-free & Drug/Alcohol free work environment

Job Summary: The Call Center Supervisor manages a team of Membership Care/Customer Service Agents and Team Lead(s) to ensure policies and procedures are followed, and performance standards are met. Additionally, the Call Center Supervisor will assess and monitor Agents' performance while providing coaching to ensure quality and continuous improvement.
The Call Center Supervisor will supervise an assigned team.
Essential Duties and Responsibilities:
  • Responsible for an assigned team of Customer Service Agents and Team Lead(s).
  • Monitors productivity of customer service representatives
  • Reviews and monitors call queues and generates regular and ad-hoc reports
  • Monitors individual and team results against revenue and performance goals
  • Takes calls and acts as an escalation point for customer issues
  • Plans and conducts meetings, coordinates and supports other teams as needed
  • Performs disciplinary actions, attendance notifications, performance

Supervisory Responsibilities:
  • Oversees and coordinates the work activities of assigned team
  • Responsible for supervising processes and selecting, hiring, coaching and disciplinary actions of team
  • Meets regularly with team members and peers to ensure department is able to meet the needs/goals of the department

Qualifications (Knowledge, Skills and/or Abilities):
  • Knowledge of call center dynamics
  • Minimum of three (3) years of experience in a call center workforce department
  • High attention to detail
  • Strong organizational skills?Competencies:
  • The Call Center Supervisor will work independently, proactively while exercising sound judgement in a fast paced results driven environment that requires attention to detail. The ability to remain organized and flexible while multitasking and prioritizing is a requirement.
  • The Call Center Supervisor must have excellent communication skills and interpersonal skills to work effectively and collaboratively in a team environment.

Minimum Education and/or Experience:
Bachelor degree preferred, or a combination of post-secondary education and one year of supervisory experience. One to two years of supervisory experience.
  • Three years working in a call center environment with at least one year as a team lead.
  • One year of coaching or training staff.

Language Skills:
  • Strong verbal and written English communication skills.
  • Must have excellent communication and interpersonal skills
  • Excellent verbal and written skills.

Mathematical Skills:
As required to perform essential job duties and responsibilities.
How to Apply:
All applicants must complete online application. Please visit http://www.intelicaredirect.com/careers to complete the process.

Apply