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Overnight Call Center Supervisor Jobs (NOW HIRING)

Sound Telecom

Overnight Call Center Agent

Spokane, WA

$21/hr

Immediately hiring Overnight Center Agents at Sound Telecom! Call Center Agents at Sound Telecom provide friendly, professional, and comprehensive support to our clients' customers. Using excellent ...

Intelicare Direct

Call Center Supervisor

San Diego, CA · On-site

The Call Center Supervisor manages a team of Membership Care/Customer Service Agents and Team Lead(s) to ensure policies and procedures are followed, and performance standards are met. Additionally ...

DirectedLINK LLC

Call Center Supervisor

Los Angeles, CA

$80K - $100K/yr

Call Center Supervisor (Night Shift) Employment Type: Full-time Compensation Range: $80,000 - $100,000 annually Location: Los Angeles, CA Work Schedule: Onsite, Night Shift Industry: Legal Services ...

Sound Telecom

Overnight Call Center Agent

Spokane, WA

$21/hr

Immediately hiring Overnight Center Agents at Sound Telecom! Call Center Agents at Sound Telecom provide friendly, professional, and comprehensive support to our clients' customers. Using excellent ...

Sound Telecom

Overnight Call Center Agent

Spokane, WA · On-site

$18 - $21/hr

Immediately hiring Overnight Center Agents at Sound Telecom! Call Center Agents at Sound Telecom provide friendly, professional, and comprehensive support to our clients' customers. Using excellent ...

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

Bestway Rental, Inc.

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

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Overnight Call Center Supervisor information

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$29.5K

$63.8K

$109.5K

How much do overnight call center supervisor jobs pay per year?

As of Jun 13, 2026, the average yearly pay for overnight call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Overnight Call Center Supervisors, and how can they be managed effectively?

Overnight Call Center Supervisors often encounter challenges such as maintaining team motivation during late hours, handling escalated issues with limited on-site support, and ensuring consistent communication with daytime management. To address these, supervisors can foster a supportive team environment, implement clear escalation protocols, and utilize technology for regular updates with other shifts. Proactive planning and strong interpersonal skills are key to managing these unique challenges and ensuring smooth overnight operations.

What does an Overnight Call Center Supervisor do?

An Overnight Call Center Supervisor manages and oversees the operations of a call center during the nighttime hours. Their responsibilities include supervising staff, ensuring quality customer service, monitoring call metrics, addressing escalated issues, and maintaining productivity. They also handle scheduling, provide training and support to agents, and ensure that company policies and procedures are followed throughout the shift.

What are the key skills and qualifications needed to thrive as an Overnight Call Center Supervisor, and why are they important?

To thrive as an Overnight Call Center Supervisor, you need experience in call center operations, strong leadership abilities, and a background in customer service, often supported by a relevant associate or bachelor's degree. Familiarity with call center software (such as Zendesk or Five9), workforce management systems, and reporting tools is typically required. Exceptional communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address issues efficiently during off-hours. These competencies ensure smooth overnight operations, maintain service quality, and support team performance when senior management may not be present.

What is the difference between Overnight Call Center Supervisor vs Customer Service Representative?

AspectOvernight Call Center SupervisorCustomer Service Representative
CredentialsHigh school diploma; experience in call center roles; leadership skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises overnight call center teams, manages operationsHandles customer inquiries, provides support
Employer & Industry UsageCall centers, customer support firms, telecommunication companiesRetail, tech support, service industries

The Overnight Call Center Supervisor oversees overnight call center teams, ensuring smooth operations and team performance, while Customer Service Representatives directly interact with customers to resolve issues. Both roles require strong communication skills, but the supervisor position involves leadership and management responsibilities.

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Overnight Call Center Supervisor jobs near you
Overnight Call Center Agent

Overnight Call Center Agent

Sound Telecom

Spokane, WA

$21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

Immediately hiring Overnight Center Agents at Sound Telecom!
Call Center Agents at Sound Telecom provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client. This is an in office position.
Customer service experience is a plus, but not required.
Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls.
To be successful in this role, you must have:
  • A welcoming voice with an upbeat tone
  • Strong command of the English language with good spelling and grammar
  • Computer skills in a Windows based environment
  • Good attendance
  • The ability to type 35 words per minute or more
Our benefits for Full Time Employees include:
  • Employee Stock Ownership
  • Full Medical, Dental, and Vision Benefits
  • Paid Vacation
  • Traditional 401K with company matching
  • Free Life Insurance policy
  • Legal Assistance
Compensation: $21 / Hour With Perfect Attendance
Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $18 / Hour.
Shifts Offered:
  • Overnight Hours
  • Must be available to work a weekend day (Sat or Sun each week)

Training will last approximately one week. On your second week, you will move to your new set schedule.
Sound Telecom is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Don't miss out on this opportunity - Apply Today!

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