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Overnight Call Center Supervisor Jobs (NOW HIRING)

Ultimate LLC

Overnight Call Center Rep

Eden Prairie, MN · On-site

$21.50/hr

Overnight Call Center Rep Location: Eden Prairie (Minnesota) Join a 24/7 operations team supporting shipment tracking and logistics for thousands of customers. This is a fast-paced, high-volume ...

Intelicare Direct

Call Center Supervisor

San Diego, CA · On-site

The Call Center Supervisor manages a team of Membership Care/Customer Service Agents and Team Lead(s) to ensure policies and procedures are followed, and performance standards are met. Additionally ...

American 1 Credit Union

Call Center Supervisor

Jackson, MI · On-site

$61K/yr

Call Center Supervisor * Salary: $61,074.34 based on experience and qualifications. * Benefits start on day one: Health, Dental, Vision, Responsible Time Off * All offers of employment are contingent ...

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DirectedLINK LLC

Call Center Supervisor

Los Angeles, CA

$80K - $100K/yr

Call Center Supervisor (Night Shift) Employment Type: Full-time Compensation Range: $80,000 - $100,000 annually Location: Los Angeles, CA Work Schedule: Onsite, Night Shift Industry: Legal Services ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX · On-site

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location El Paso, TX Travel Minimal FLSA Status Exempt (Salaried) Role Summary The Call Center Supervisor ...

Bestway Rental, Inc.

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location El Paso, TX Travel Minimal FLSA Status Exempt (Salaried) Role Summary The Call Center Supervisor ...

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

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All JobsOvernight Call Center Supervisor Jobs

Overnight Call Center Supervisor information

See salary details

$29.5K

$63.8K

$109.5K

How much do overnight call center supervisor jobs pay per year?

As of Jul 5, 2026, the average yearly pay for overnight call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Overnight Call Center Supervisors, and how can they be managed effectively?

Overnight Call Center Supervisors often encounter challenges such as maintaining team motivation during late hours, handling escalated issues with limited on-site support, and ensuring consistent communication with daytime management. To address these, supervisors can foster a supportive team environment, implement clear escalation protocols, and utilize technology for regular updates with other shifts. Proactive planning and strong interpersonal skills are key to managing these unique challenges and ensuring smooth overnight operations.

What does an Overnight Call Center Supervisor do?

An Overnight Call Center Supervisor manages and oversees the operations of a call center during the nighttime hours. Their responsibilities include supervising staff, ensuring quality customer service, monitoring call metrics, addressing escalated issues, and maintaining productivity. They also handle scheduling, provide training and support to agents, and ensure that company policies and procedures are followed throughout the shift.

What are the key skills and qualifications needed to thrive as an Overnight Call Center Supervisor, and why are they important?

To thrive as an Overnight Call Center Supervisor, you need experience in call center operations, strong leadership abilities, and a background in customer service, often supported by a relevant associate or bachelor's degree. Familiarity with call center software (such as Zendesk or Five9), workforce management systems, and reporting tools is typically required. Exceptional communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address issues efficiently during off-hours. These competencies ensure smooth overnight operations, maintain service quality, and support team performance when senior management may not be present.

What is the difference between Overnight Call Center Supervisor vs Customer Service Representative?

AspectOvernight Call Center SupervisorCustomer Service Representative
CredentialsHigh school diploma; experience in call center roles; leadership skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises overnight call center teams, manages operationsHandles customer inquiries, provides support
Employer & Industry UsageCall centers, customer support firms, telecommunication companiesRetail, tech support, service industries

The Overnight Call Center Supervisor oversees overnight call center teams, ensuring smooth operations and team performance, while Customer Service Representatives directly interact with customers to resolve issues. Both roles require strong communication skills, but the supervisor position involves leadership and management responsibilities.

More about Overnight Call Center Supervisor jobs
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Overnight Call Center Supervisor jobs near you
Overnight Call Center Rep

Overnight Call Center Rep

Ultimate LLC

Eden Prairie, MN • On-site

$21.50/hr

Other

Posted 22 days ago

Job description

Job Description
Overnight Call Center Rep
Location: Eden Prairie (Minnesota)
Join a 24/7 operations team supporting shipment tracking and logistics for thousands of customers. This is a fast-paced, high-volume overnight role ideal for detail-oriented individuals who thrive in structured, team environments.
Schedule

  • Training (5 weeks): Mon-Fri, 3:30 PM - 12:00 AM
  • Post-training: Primarily overnight shifts (11:30 PM - 8:00 AM), including weekends
  • Candidates should expect to remain on night shift for ~1 year
  • Pay: $21.50/hr
Responsibilities
  • Track shipments, create and manage orders, and update load information
  • Respond to customer and carrier inquiries (primarily email and phone)
  • Follow SOPs to ensure accurate and timely execution
  • Monitor inboxes and task queues in a high-volume environment
  • Document updates and escalate issues as needed
Qualifications
Required:
  • High school diploma or GED
  • Customer service experience
  • Ability to work overnight/weekend shifts
Preferred:
  • Logistics, call center, or dispatch experience (retail, hospitality, food & beverage industries ok)
  • Microsoft Office proficiency
  • Strong attention to detail and communication skills
Additional Details
  • Structured training and growth opportunities
  • Contract-to-hire potential

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
Job Reference: JN -062026-423812

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