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Overnight Call Center Supervisor Jobs (NOW HIRING)

Alivia Health

Call Center Supervisor

Guaynabo, PR · On-site

The Call Center Supervisor provides direct leadership to Call Center agents and serves as the primary owner of daily call center execution, workforce coverage, queue management, service levels ...

Alivia Health

Call Center Supervisor

Guaynabo, PR · On-site

The Call Center Supervisor provides direct leadership to Call Center agents and serves as the primary owner of daily call center execution, workforce coverage, queue management, service levels ...

BestWay Rent To Own

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Call Center Supervisor The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers ...

BestWay Rent To Own

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Call Center Supervisor The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers ...

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

Bestway Rental, Inc.

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

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Overnight Call Center Supervisor information

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$29.5K

$63.8K

$109.5K

How much do overnight call center supervisor jobs pay per year?

As of Aug 31, 2026, the average yearly pay for overnight call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does an overnight call center supervisor do?

An Overnight Call Center Supervisor manages and oversees the operations of a call center during the nighttime hours. Their responsibilities include supervising staff, ensuring quality customer service, monitoring call metrics, addressing escalated issues, and maintaining productivity. They also handle scheduling, provide training and support to agents, and ensure that company policies and procedures are followed throughout the shift.

What are the key skills and qualifications needed to thrive as an overnight call center supervisor?

To thrive as an Overnight Call Center Supervisor, you need experience in call center operations, strong leadership abilities, and a background in customer service, often supported by a relevant associate or bachelor's degree. Familiarity with call center software (such as Zendesk or Five9), workforce management systems, and reporting tools is typically required. Exceptional communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address issues efficiently during off-hours. These competencies ensure smooth overnight operations, maintain service quality, and support team performance when senior management may not be present.

What are some common challenges faced by overnight call center supervisors, and how can they be managed effectively?

Overnight Call Center Supervisors often encounter challenges such as maintaining team motivation during late hours, handling escalated issues with limited on-site support, and ensuring consistent communication with daytime management. To address these, supervisors can foster a supportive team environment, implement clear escalation protocols, and utilize technology for regular updates with other shifts. Proactive planning and strong interpersonal skills are key to managing these unique challenges and ensuring smooth overnight operations.

What is the difference between Overnight Call Center Supervisor vs Customer Service Representative?

AspectOvernight Call Center SupervisorCustomer Service Representative
CredentialsHigh school diploma; experience in call center roles; leadership skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises overnight call center teams, manages operationsHandles customer inquiries, provides support
Employer & Industry UsageCall centers, customer support firms, telecommunication companiesRetail, tech support, service industries

The Overnight Call Center Supervisor oversees overnight call center teams, ensuring smooth operations and team performance, while Customer Service Representatives directly interact with customers to resolve issues. Both roles require strong communication skills, but the supervisor position involves leadership and management responsibilities.

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Overnight Call Center Supervisor jobs near you

Call Center Supervisor

Cedar Riverside People'

Minneapolis, MN • On-site

$25 - $28/hr

Full-time

Re-posted 23 days ago

Job description

About the Role:

The Call Center Supervisor plays a pivotal role in overseeing daily operations within a busy call center environment to ensure exceptional customer service and achievement of performance targets. This position is responsible for managing a team of call center agents, providing guidance, coaching, and support to optimize their productivity and professional development. The supervisor monitors call center metrics closely, analyzing data to identify trends and implement strategies that improve efficiency and customer satisfaction. Additionally, the role involves coordinating outbound calling campaigns and collaborating with sales teams to drive center sales objectives. Ultimately, the Call Center Supervisor ensures that operational goals are met while fostering a positive and motivating work environment.

Minimum Qualifications:

  • Proven experience working in a call center environment, preferably in a supervisory or team lead role.
  • Strong oral and verbal communication skills with the ability to effectively interact with customers and team members.
  • Demonstrated knowledge of call center metrics and performance management.
  • Ability to manage outbound calling campaigns and understand sales processes within a call center.
  • Proficiency in call center management software and related technology.

Preferred Qualifications:

  • Bachelor’s degree in Business Administration, Communications, or a related field.
  • Experience with CRM systems and workforce management tools.
  • Background in sales or customer service within a call center setting.
  • Certification in call center management or leadership training.
  • Bilingual abilities to support diverse customer bases.

Responsibilities:

  • Supervise and support call center agents during inbound and outbound calls to maintain high-quality customer interactions.
  • Monitor key performance indicators such as call volume, average handle time, and customer satisfaction scores to ensure targets are met.
  • Conduct regular coaching sessions and performance reviews to develop team members’ skills and address any performance issues.
  • Coordinate outbound calling initiatives to maximize sales opportunities and meet revenue goals.
  • Collaborate with management to develop and implement process improvements and training programs.
  • Manage scheduling and staffing to ensure adequate coverage during peak call times.
  • Handle escalated customer issues and provide timely resolutions to maintain service excellence.

Skills:

The required skills such as call center management and understanding of call center metrics are essential for monitoring team performance and driving continuous improvement. Oral and verbal communication skills are used daily to provide clear instructions, deliver feedback, and resolve customer issues effectively. Experience with outbound calling and center sales enables the supervisor to lead sales initiatives and motivate agents to meet targets. Familiarity with the call center environment allows the supervisor to anticipate operational challenges and implement efficient workflows. Preferred skills like CRM proficiency and bilingual communication enhance the supervisor’s ability to manage customer relationships and support a diverse team, contributing to overall success.


08:00 am to 05:00 pm
40 hours per week

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