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Overnight Call Center Supervisor Jobs (NOW HIRING)

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

Bestway Rental, Inc.

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

Spay Neuter Network

Call Center Supervisor

Crandall, TX · On-site

$19 - $21/hr

The Call Center Supervisor is responsible for overseeing the daily operations of the call center team, ensuring high levels of customer satisfaction, service quality, and operational efficiency. This ...

MMC Group

Supervisor - Call Center

Manhattan, NY · On-site

$36K - $42K/yr

We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves. The position will pay between $36,000 - $42,000 / year, depending on experience. We have an opening ...

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Overnight Call Center Supervisor information

See salary details

$29.5K

$63.8K

$109.5K

How much do overnight call center supervisor jobs pay per year?

As of Aug 10, 2026, the average yearly pay for overnight call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by overnight call center supervisors, and how can they be managed effectively?

Overnight Call Center Supervisors often encounter challenges such as maintaining team motivation during late hours, handling escalated issues with limited on-site support, and ensuring consistent communication with daytime management. To address these, supervisors can foster a supportive team environment, implement clear escalation protocols, and utilize technology for regular updates with other shifts. Proactive planning and strong interpersonal skills are key to managing these unique challenges and ensuring smooth overnight operations.

What does an overnight call center supervisor do?

An Overnight Call Center Supervisor manages and oversees the operations of a call center during the nighttime hours. Their responsibilities include supervising staff, ensuring quality customer service, monitoring call metrics, addressing escalated issues, and maintaining productivity. They also handle scheduling, provide training and support to agents, and ensure that company policies and procedures are followed throughout the shift.

What are the key skills and qualifications needed to thrive as an overnight call center supervisor?

To thrive as an Overnight Call Center Supervisor, you need experience in call center operations, strong leadership abilities, and a background in customer service, often supported by a relevant associate or bachelor's degree. Familiarity with call center software (such as Zendesk or Five9), workforce management systems, and reporting tools is typically required. Exceptional communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address issues efficiently during off-hours. These competencies ensure smooth overnight operations, maintain service quality, and support team performance when senior management may not be present.

What is the difference between Overnight Call Center Supervisor vs Customer Service Representative?

AspectOvernight Call Center SupervisorCustomer Service Representative
CredentialsHigh school diploma; experience in call center roles; leadership skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises overnight call center teams, manages operationsHandles customer inquiries, provides support
Employer & Industry UsageCall centers, customer support firms, telecommunication companiesRetail, tech support, service industries

The Overnight Call Center Supervisor oversees overnight call center teams, ensuring smooth operations and team performance, while Customer Service Representatives directly interact with customers to resolve issues. Both roles require strong communication skills, but the supervisor position involves leadership and management responsibilities.

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Overnight Call Center Supervisor jobs near you

Call Center Supervisor

Tri State Urologic Services

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Description:

Join a company that has been voted Top Workplaces, Best Places to Work, Healthiest Employers and Best Workplaces in Ohio!!! Click on the link to our video below to learn more about us!


https://www.youtube.com/watch?v=SdY7gWpaQ0o


This position is in our office located at:

10220 Alliance Road

Cincinnati OH 45242


NO WEEKENDS, NO EVENINGS, NO HOLIDAYS


We offer competitive pay as well as PTO, Holiday pay, and comprehensive benefits package!

Benefits:

· Health insurance

· Dental insurance

· Vision insurance

· Life Insurance

· Pet Insurance

· Health savings account

· Paid sick time

· Paid time off

· Paid holidays

· Profit sharing

· Retirement plan


GENERAL SUMMARY

The Call Center Supervisor is in charge of overseeing a team of call center representatives, monitoring their performance, providing feedback and coaching, and resolving any issues that arise during the calls. The Call Center Supervisor also communicates with other supervisors and managers to ensure consistency and alignment across the call center.

Requirements:

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

  • Answers staff questions and provides guidance and feedback.
  • Takes over calls when needed if escalated for customer service satisfaction.
  • Measures performance with key metrics such as call abandonment and call waiting.
  • Oversees staff work schedule to ensure proper skill mix and adequate staffing levels are maintained during each workday.
  • Manages staff performance, provides real-time coaching and feedback, and holds individuals accountable to meet or exceed the performance standards.
  • Resolves any technical issues that affect the call center representatives or the customers.
  • Performs other position related duties as assigned.
  • Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

  • N/A

KNOWLEDGE | SKILLS | ABILITIES

  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Customer-oriented with ability to remain calm in difficult situations.
  • Strong problem-solving skills.
  • Skill in using computer programs and applications including Microsoft Office.
  • Complies with HIPAA regulations for patient confidentiality.
  • Ability to work independently and manage deadlines.

EDUCATION REQUIREMENTS

  • High School Diploma or equivalent required. Associate or higher degree preferred.

EXPERIENCE REQUIREMENTS

  • Must have previous call center experience.
  • Must have previous work experience in healthcare - medical group practice strongly preferred.

REQUIRED TRAVEL

  • N/A

PHYSICAL DEMANDS

Carrying Weight Frequency

1-25 lbs. Frequent from 34% to 66%

26-50 lbs. Occasionally from 2% to 33%

Pushing/Pulling Frequency

1-25 lbs. Seldom, up to 2%

100 + lbs. Seldom, up to 2%

Lifting - Height, Weight Frequency

Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs. Seldom: up to 2%

Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs. Seldom: up to 2%

Tri State Urologic Services P.S.C. logo

About Tri State Urologic Services P.S.C.

Sourced by ZipRecruiter

The Urology Group is one of the largest single specialty groups of urologists in the United States. Our group consists of more than 35 board-certified urologists with convenient neighborhood offices and a state-of-the-art outpatient surgery center in Norwood. Together, we offer our patients a comprehensive team of urologic healthcare providers – Greater Cincinnati’s and Northern Kentucky’s premier healthcare resource in this specialty. As dedicated urologists, we provide the most advanced medical and surgical care of the urinary tract in men and women, and the reproductive system in men. And as caregivers, we understand that the healing process is much more than a diagnosis and treatment protocol. For more than 25 years, our 45+ physicians in 15 locations have had one mission: to partner with our patients to improve their lives. We accomplish this every day by: Partnering with our patients to help find long-term solutions to their conditions Focusing on patient care as our primary responsibility Fostering respect for patients and employees Embracing diversity Pursuing advanced patient care options Giving back to our community Seeking corporate excellence A premier network of urology specialists

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Norwood, OH, US

Social media

Facebook

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