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Overnight Call Center Supervisor Jobs (NOW HIRING)

MMC Group

Supervisor - Call Center

Manhattan, NY

$36K - $42K/yr

We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves. The position will pay between $36,000 - $42,000 / year, depending on experience. We have an opening ...

Virgin Hotels

Call Center Supervisor

Las Vegas, NV

YOUR MISSION (The ) The Call Center Supervisor will play an important role in managing the operations of the Reservations department for Virgin Hotels Las Vegas within established policies and ...

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Overnight Call Center Supervisor information

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$29.5K

$63.8K

$109.5K

How much do overnight call center supervisor jobs pay per year?

As of Jun 14, 2026, the average yearly pay for overnight call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Overnight Call Center Supervisors, and how can they be managed effectively?

Overnight Call Center Supervisors often encounter challenges such as maintaining team motivation during late hours, handling escalated issues with limited on-site support, and ensuring consistent communication with daytime management. To address these, supervisors can foster a supportive team environment, implement clear escalation protocols, and utilize technology for regular updates with other shifts. Proactive planning and strong interpersonal skills are key to managing these unique challenges and ensuring smooth overnight operations.

What does an Overnight Call Center Supervisor do?

An Overnight Call Center Supervisor manages and oversees the operations of a call center during the nighttime hours. Their responsibilities include supervising staff, ensuring quality customer service, monitoring call metrics, addressing escalated issues, and maintaining productivity. They also handle scheduling, provide training and support to agents, and ensure that company policies and procedures are followed throughout the shift.

What are the key skills and qualifications needed to thrive as an Overnight Call Center Supervisor, and why are they important?

To thrive as an Overnight Call Center Supervisor, you need experience in call center operations, strong leadership abilities, and a background in customer service, often supported by a relevant associate or bachelor's degree. Familiarity with call center software (such as Zendesk or Five9), workforce management systems, and reporting tools is typically required. Exceptional communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address issues efficiently during off-hours. These competencies ensure smooth overnight operations, maintain service quality, and support team performance when senior management may not be present.

What is the difference between Overnight Call Center Supervisor vs Customer Service Representative?

AspectOvernight Call Center SupervisorCustomer Service Representative
CredentialsHigh school diploma; experience in call center roles; leadership skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises overnight call center teams, manages operationsHandles customer inquiries, provides support
Employer & Industry UsageCall centers, customer support firms, telecommunication companiesRetail, tech support, service industries

The Overnight Call Center Supervisor oversees overnight call center teams, ensuring smooth operations and team performance, while Customer Service Representatives directly interact with customers to resolve issues. Both roles require strong communication skills, but the supervisor position involves leadership and management responsibilities.

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Overnight Call Center Supervisor jobs near you
Call Center Supervisor

Call Center Supervisor

Serenity Mental Health Centers

Farmers Branch, TX

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Call Center Supervisor  

Location: Las Colinas, TX

Employment Type: Full-Time ON-SITE 

Serenity is scaling its member support operation and we're looking for a Call Center Supervisor who knows how to run a call floor that consistently delivers. This isn't a hands-off role - you'll be close to the work, close to your team, and close to the numbers every single day. If you've built your supervisory career in call center, you'll be comfortable here from day one. No industry-specific background required - we bring you up to speed on everything. 

 What You'll Own 

  • Run daily call floor operations with a sharp eye on quality, efficiency, and team output 
  • Build individual development plans for each team member and execute on them consistently 
  • Use call monitoring and performance dashboards to diagnose issues and act on them fast 
  • Absorb escalated situations before they become problems - calm, direct, and resolution-focused 
  • Own compliance with operational standards and internal workflow requirements 
  • Keep the floor running at a pace that is productive without burning people out 
  • Communicate clearly up and down - your team knows where they stand, and so does leadership 
  • Create an environment where accountability is the norm and improvement is always the goal 

 What You Need to Bring 

  • At least 1 year of supervisory experience in a call center setting 
  • Demonstrated ability to manage team KPIs and move numbers in the right direction 
  • Background in hospitality leadership, high-volume retail management, or premium service operations is a strong differentiator - those environments produce exactly the instincts this role requires 
  • You coach people up, not just out - and you have the retention numbers to prove it 
  • Confident making real-time decisions when things get unpredictable on the floor 
  • Organized, consistent, and detail-oriented across every shift - not just when leadership is watching 
  • No industry-specific licensure or prior background required - full training and onboarding included 

 Nice to Have 

  • Experience leading teams through rapid scaling or operational change 
  • Familiarity with scheduling-driven or appointment-based call environments 
  • A track record of promoting from within your own teams 

 What's in It for You 

  • Competitive pay 
  • 90% employer-paid medical, dental, and vision coverage 
  • 401(k) retirement plan 
  • 10 PTO days to start, bumping to 15 after year one, plus 10 paid holidays 
  • Referral bonuses when you help us find great people 
  • Genuine upward mobility in an organization that is actively growing 

About Serenity 

Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members seeking better outcomes. Our call operations team is central to how members experience our company - and we take that seriously. We're looking for leaders who take it seriously too. If you want to run a high-performing team inside a company that's moving fast and investing in its people, this is the right seat. 

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

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