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Full Time Call Center Supervisor Jobs (NOW HIRING)

MMC Group

Supervisor - Call Center

Manhattan, NY

$36K - $42K/yr

We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves. The position will pay between $36,000 - $42,000 / year, depending on experience. We have an opening ...

Virgin Hotels

Call Center Supervisor

Las Vegas, NV

YOUR MISSION (The ) The Call Center Supervisor will play an important role in managing the operations of the Reservations department for Virgin Hotels Las Vegas within established policies and ...

Mystic Lake

Call Center Supervisor

Prior Lake, MN

Supervises Call Center shift operations to ensure staff is routing incoming/outgoing telephone calls and answering guest questions accurately and timely according to the department's high guest ...

Clementine

Full Time Call Center Agent

Roseville, MI

$18/hr

Immediately hiring Full Time Call Center Agents! Call Center Agents at Clementine provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service ...

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Full Time Call Center Supervisor information

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How much do full time call center supervisor jobs pay per year?

As of Jun 10, 2026, the average yearly pay for full time call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Call Center Supervisor, and why are they important?

To thrive as a Full Time Call Center Supervisor, you need strong leadership abilities, experience in customer service, and typically an associate’s or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and knowledge of performance metrics are important technical assets. Excellent communication, conflict resolution, and motivational skills help supervisors manage teams effectively and foster a positive work environment. These competencies ensure smooth operations, high team morale, and consistent achievement of service goals.

What are some common challenges faced by Full Time Call Center Supervisors, and how can they effectively address them?

Full Time Call Center Supervisors often face challenges such as maintaining team motivation during high-stress periods, managing diverse personalities, and ensuring consistent service quality. Successfully addressing these issues involves providing regular feedback, fostering a supportive team environment, and implementing ongoing training. Effective supervisors also utilize data-driven performance metrics to identify areas of improvement and collaborate closely with agents to develop solutions. Building strong communication channels and recognizing team achievements can significantly enhance performance and job satisfaction.

What is the difference between Full Time Call Center Supervisor vs Customer Service Team Lead?

AspectFull Time Call Center SupervisorCustomer Service Team Lead
CredentialsHigh school diploma or equivalent; leadership experience often preferredHigh school diploma; customer service experience; leadership skills
Work EnvironmentCall centers, customer support departmentsCustomer service departments, retail, or service industries
Employer & Industry UsageCommon in call centers, telecommunication, and support servicesUsed across retail, hospitality, and service sectors
Search & Comparison IntentUnderstanding supervisory roles in call centersComparing team leadership in customer service

The Full Time Call Center Supervisor oversees call center operations, manages staff, and ensures customer satisfaction. The Customer Service Team Lead focuses on guiding customer service representatives within various industries. While both roles involve leadership and customer interaction, the supervisor typically has broader responsibilities in call center management, whereas the team lead concentrates on team performance within customer service teams.

What are the primary responsibilities of a Full Time Call Center Supervisor?

A Full Time Call Center Supervisor oversees the daily operations of a call center team to ensure high-quality customer service and efficient workflow. They are responsible for monitoring staff performance, providing coaching and feedback, resolving escalated customer issues, and meeting key performance indicators. Additionally, supervisors often handle scheduling, training new employees, and implementing company policies to maintain a productive and positive work environment.
What cities are hiring for Full Time Call Center Supervisor jobs? Cities with the most Full Time Call Center Supervisor job openings:
What are the most commonly searched types of Call Center Supervisor jobs? The most popular types of Call Center Supervisor jobs are:
What states have the most Full Time Call Center Supervisor jobs? States with the most job openings for Full Time Call Center Supervisor jobs include:
Full Time Call Center Supervisor jobs near you
Call Center Supervisor

Call Center Supervisor

Serenity Mental Health Centers

Sandy Springs, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

Call Center Supervisor
Location: Sandy Springs, GA
Employment Type: Full-Time ON-SITE
Serenity is scaling its member support operation and we're looking for a Call Center Supervisor who knows how to run a call floor that consistently delivers. This isn't a hands-off role - you'll be close to the work, close to your team, and close to the numbers every single day. If you've built your supervisory career in call center, you'll be comfortable here from day one. No industry-specific background required - we bring you up to speed on everything.
What You'll Own
  • Run daily call floor operations with a sharp eye on quality, efficiency, and team output
  • Build individual development plans for each team member and execute on them consistently
  • Use call monitoring and performance dashboards to diagnose issues and act on them fast
  • Absorb escalated situations before they become problems - calm, direct, and resolution-focused
  • Own compliance with operational standards and internal workflow requirements
  • Keep the floor running at a pace that is productive without burning people out
  • Communicate clearly up and down - your team knows where they stand, and so does leadership
  • Create an environment where accountability is the norm and improvement is always the goal

What You Need to Bring
  • At least 1 year of supervisory experience in a call center setting
  • Demonstrated ability to manage team KPIs and move numbers in the right direction
  • Background in hospitality leadership, high-volume retail management, or premium service operations is a strong differentiator - those environments produce exactly the instincts this role requires
  • You coach people up, not just out - and you have the retention numbers to prove it
  • Confident making real-time decisions when things get unpredictable on the floor
  • Organized, consistent, and detail-oriented across every shift - not just when leadership is watching
  • No industry-specific licensure or prior background required - full training and onboarding included

Nice to Have
  • Experience leading teams through rapid scaling or operational change
  • Familiarity with scheduling-driven or appointment-based call environments
  • A track record of promoting from within your own teams

What's in It for You
  • Competitive pay
  • 90% employer-paid medical, dental, and vision coverage
  • 401(k) retirement plan
  • 10 PTO days to start, bumping to 15 after year one, plus 10 paid holidays
  • Referral bonuses when you help us find great people
  • Genuine upward mobility in an organization that is actively growing

About Serenity
Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members seeking better outcomes. Our call operations team is central to how members experience our company - and we take that seriously. We're looking for leaders who take it seriously too. If you want to run a high-performing team inside a company that's moving fast and investing in its people, this is the right seat.
Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

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