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Full Time Call Center Supervisor Jobs (NOW HIRING)

Spay Neuter Network

Call Center Supervisor

Crandall, TX

$19 - $21/hr

The Call Center Supervisor is responsible for overseeing the daily operations of the call center team, ensuring high levels of customer satisfaction, service quality, and operational efficiency. This ...

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Full Time Call Center Supervisor information

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$63.8K

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How much do full time call center supervisor jobs pay per year?

As of Aug 14, 2026, the average yearly pay for full time call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a full time call center supervisor?

To thrive as a Full Time Call Center Supervisor, you need strong leadership abilities, experience in customer service, and typically an associate’s or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and knowledge of performance metrics are important technical assets. Excellent communication, conflict resolution, and motivational skills help supervisors manage teams effectively and foster a positive work environment. These competencies ensure smooth operations, high team morale, and consistent achievement of service goals.

What are some common challenges faced by full time call center supervisors, and how can they effectively address them?

Full Time Call Center Supervisors often face challenges such as maintaining team motivation during high-stress periods, managing diverse personalities, and ensuring consistent service quality. Successfully addressing these issues involves providing regular feedback, fostering a supportive team environment, and implementing ongoing training. Effective supervisors also utilize data-driven performance metrics to identify areas of improvement and collaborate closely with agents to develop solutions. Building strong communication channels and recognizing team achievements can significantly enhance performance and job satisfaction.

What is the difference between Full Time Call Center Supervisor vs Customer Service Team Lead?

AspectFull Time Call Center SupervisorCustomer Service Team Lead
CredentialsHigh school diploma or equivalent; leadership experience often preferredHigh school diploma; customer service experience; leadership skills
Work EnvironmentCall centers, customer support departmentsCustomer service departments, retail, or service industries
Employer & Industry UsageCommon in call centers, telecommunication, and support servicesUsed across retail, hospitality, and service sectors
Search & Comparison IntentUnderstanding supervisory roles in call centersComparing team leadership in customer service

The Full Time Call Center Supervisor oversees call center operations, manages staff, and ensures customer satisfaction. The Customer Service Team Lead focuses on guiding customer service representatives within various industries. While both roles involve leadership and customer interaction, the supervisor typically has broader responsibilities in call center management, whereas the team lead concentrates on team performance within customer service teams.

What are the primary responsibilities of a full time call center supervisor?

A Full Time Call Center Supervisor oversees the daily operations of a call center team to ensure high-quality customer service and efficient workflow. They are responsible for monitoring staff performance, providing coaching and feedback, resolving escalated customer issues, and meeting key performance indicators. Additionally, supervisors often handle scheduling, training new employees, and implementing company policies to maintain a productive and positive work environment.

What cities are hiring for Full Time Call Center Supervisor jobs?

Cities with the most Full Time Call Center Supervisor job openings:

What are the most commonly searched types of Call Center Supervisor jobs?

The most popular types of Call Center Supervisor jobs are:

What states have the most Full Time Call Center Supervisor jobs?

States with the most job openings for Full Time Call Center Supervisor jobs include:

Full Time Call Center Supervisor jobs near you

Call Center Supervisor

Spay Neuter Network

Crandall, TX

$19 - $21/hr

Full-time

Posted 13 days ago

Job description

Job Summary:
The Call Center Supervisor is responsible for overseeing the daily operations of the call center team, ensuring high levels of customer satisfaction, service quality, and operational efficiency. This position provides leadership, coaching, and support to customer service representatives while monitoring performance metrics and implementing process improvements.
Skills/Experience:
  • 2 to 5 years of call center experience.
  • Minimum 1 to 2 years in a leadership, supervisory, or team lead role required.
  • Strong leadership and team management skills.
  • Excellent verbal and written communication abilities.
  • Customer-focused mindset with strong problem-solving capabilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Knowledge of call center systems (Zendesk preferred), CRM software, and workforce management tools.
  • Proficiency in Microsoft Office Suite and Google platform.
  • Strong analytical and reporting skills.
  • Ability to coach and motivate employees to achieve performance goals.
Essential Functions/Responsibilities:
  • Supervise and manage a team of call center representatives.
  • Monitor daily call center activities to ensure service level agreements (SLAs) and performance targets are met.
  • Coach, train, and develop team members to improve performance and customer service skills.
  • Conduct regular performance evaluations and provide constructive feedback.
  • Monitor calls for quality assurance and adherence to company policies and procedures.
  • Handle escalated customer issues and ensure timely resolution.
  • Analyze call center metrics, including customer satisfaction, average handle time, first-call resolution, and agent productivity.
  • Prepare reports and communicate performance results to management.
  • Assist with workforce scheduling, attendance management, and staffing requirements.
  • Identify operational improvements and implement best practices to increase efficiency and customer satisfaction.
  • Collaborate with other departments to address customer concerns and improve processes.
  • Maintain a positive and motivating work environment.
  • Answer calls and provide support when needed.
Physical Requirements:
  • Ability to sit for extended periods and use computer and telephone systems throughout the workday.

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