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Full Time Call Center Supervisor Jobs (NOW HIRING)

Anserfone

Full Time Call Center Agent

Memphis, TN · On-site

$16/hr

Immediately hiring Full Time Call Center Agents at Anserfone! Call Center Agents at Anserfone provide friendly, professional, and comprehensive support to our clients' customers. Using excellent ...

Signius

Full Time Call Center Representative

Mobile, AL · On-site

$17 - $20/hr

Full-Time Call Center Representative Location: Mobile, AL Signius is seeking dedicated and detail-oriented Full-Time Call Center Representatives to join our rapidly growing team. In this vital role ...

Gesher Human Services

Call Center Supervisor

Detroit, MI · On-site

$50K - $65K/yr

GENERAL The Call Center Supervisor provides day-to-day leadership, coaching, and quality oversight for Call Center Specialists delivering phone-based career services orientation to Detroit residents.

City of New York

Call Center Supervisor

Manhattan, NY · On-site

$70K - $80K/yr

The Supervisor will report to the Deputy Director of General Vending Unit and will ensure that call center staff deliver consistent, accurate, and efficient service so that applicants can complete ...

City of New York

Call Center Supervisor

Manhattan, NY · On-site

The Supervisor will report to the Deputy Director of General Vending Unit and will ensure that call center staff deliver consistent, accurate, and efficient service so that applicants can complete ...

Eagle Resource Group

Be Seen First

Bilingual Call Center Supervisor

Atlanta, GA · On-site

$21.60/hr

The Bilingual Call Center Supervisor will lead a medium-sized team of 11-30 agents providing inbound customer service support. This role focuses on ensuring high-quality customer interactions and ...

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Full Time Call Center Supervisor information

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$63.8K

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How much do full time call center supervisor jobs pay per year?

As of Jul 5, 2026, the average yearly pay for full time call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is the highest call centre salary?

The highest salaries for full-time call center supervisors can reach up to $70,000 to $90,000 annually, depending on experience, location, and company size. Senior supervisors with specialized skills or working in high-cost areas may earn higher compensation, often supplemented with bonuses and benefits.

What are the key skills and qualifications needed to thrive as a Full Time Call Center Supervisor, and why are they important?

To thrive as a Full Time Call Center Supervisor, you need strong leadership abilities, experience in customer service, and typically an associate’s or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and knowledge of performance metrics are important technical assets. Excellent communication, conflict resolution, and motivational skills help supervisors manage teams effectively and foster a positive work environment. These competencies ensure smooth operations, high team morale, and consistent achievement of service goals.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can offer salaries significantly higher than entry-level positions. These roles often require leadership skills, experience, and sometimes certifications, and they may include additional benefits like bonuses or performance incentives.

How much do call center supervisors make in the US?

Call center supervisors in the US typically earn an average salary between $40,000 and $60,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves team management, performance metrics, or customer service tools.

What are some common challenges faced by Full Time Call Center Supervisors, and how can they effectively address them?

Full Time Call Center Supervisors often face challenges such as maintaining team motivation during high-stress periods, managing diverse personalities, and ensuring consistent service quality. Successfully addressing these issues involves providing regular feedback, fostering a supportive team environment, and implementing ongoing training. Effective supervisors also utilize data-driven performance metrics to identify areas of improvement and collaborate closely with agents to develop solutions. Building strong communication channels and recognizing team achievements can significantly enhance performance and job satisfaction.

What is the difference between Full Time Call Center Supervisor vs Customer Service Team Lead?

AspectFull Time Call Center SupervisorCustomer Service Team Lead
CredentialsHigh school diploma or equivalent; leadership experience often preferredHigh school diploma; customer service experience; leadership skills
Work EnvironmentCall centers, customer support departmentsCustomer service departments, retail, or service industries
Employer & Industry UsageCommon in call centers, telecommunication, and support servicesUsed across retail, hospitality, and service sectors
Search & Comparison IntentUnderstanding supervisory roles in call centersComparing team leadership in customer service

The Full Time Call Center Supervisor oversees call center operations, manages staff, and ensures customer satisfaction. The Customer Service Team Lead focuses on guiding customer service representatives within various industries. While both roles involve leadership and customer interaction, the supervisor typically has broader responsibilities in call center management, whereas the team lead concentrates on team performance within customer service teams.

What are the primary responsibilities of a Full Time Call Center Supervisor?

A Full Time Call Center Supervisor oversees the daily operations of a call center team to ensure high-quality customer service and efficient workflow. They are responsible for monitoring staff performance, providing coaching and feedback, resolving escalated customer issues, and meeting key performance indicators. Additionally, supervisors often handle scheduling, training new employees, and implementing company policies to maintain a productive and positive work environment.

How to become a call center supervisor?

To become a call center supervisor, candidates typically need previous experience in customer service or call center roles, along with strong communication, leadership, and problem-solving skills. A high school diploma is usually required, and some employers prefer or require a bachelor's degree or relevant certifications. Progression often involves demonstrating reliability, team management abilities, and familiarity with call center software and performance metrics.
What cities are hiring for Full Time Call Center Supervisor jobs? Cities with the most Full Time Call Center Supervisor job openings:
What are the most commonly searched types of Call Center Supervisor jobs? The most popular types of Call Center Supervisor jobs are:
What states have the most Full Time Call Center Supervisor jobs? States with the most job openings for Full Time Call Center Supervisor jobs include:
Full Time Call Center Supervisor jobs near you
Full Time Call Center Representative

Full Time Call Center Representative

Signius Communications

Mobile, AL

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Full-Time Call Center Representative
Location: Mobile, AL

Signius is seeking dedicated and detail-oriented Full-Time Call Center Representatives to join our rapidly growing team. In this vital role, you'll provide friendly, professional, and comprehensive support to our diverse client base, which spans medical offices, apartment complexes, and various professional services. This is an in-office position.

We pride ourselves on our supportive, compassionate, and collaborative environment, where teamwork and exceeding client expectations are paramount. If you possess excellent communication skills and computer literacy, we encourage you to apply.

Key Responsibilities:

  • Professionally manage a high volume of incoming calls, greeting callers with a polite and pleasant demeanor.
  • Accurately gather and relay essential information, ensuring all message details are thorough and precise.
  • Verify and meticulously enter information into our system, providing clients with confidence that their issues will be effectively communicated.

Qualifications:

  • A welcoming voice and an upbeat, professional tone.
  • Strong command of the English language, including excellent spelling and grammar.
  • Proficiency in a Windows-based computer environment.
  • Ability to type 35 words per minute or more.
  • Excellent attendance record.
  • Availability to work one weekend day

No prior experience is required; we provide comprehensive training in a positive, team-focused environment designed for your success.

Compensation and Benefits:

Compensation: $20/hr with Perfect Attendance

Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $17 / Hour.

  • Full-time employees are eligible for a robust benefits package including:
    • Employee Stock Ownership
    • Comprehensive Medical, Dental, and Vision Benefits
    • Paid Vacation
    • Traditional 401K with company matching
    • Free Life Insurance Policy
    • Legal Assistance

Shifts:

  • Full-Time - 40 hours per week, 10-hour shifts
  • Must be available to work a weekend day (Sat or Sun each week)
  • Training will last approximately one week. On your second week, you will move to your new set schedule.

Signius is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.


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