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Full Time Call Center Supervisor information

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How much do full time call center supervisor jobs pay per year?

As of Aug 14, 2026, the average yearly pay for full time call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a full time call center supervisor?

To thrive as a Full Time Call Center Supervisor, you need strong leadership abilities, experience in customer service, and typically an associate’s or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and knowledge of performance metrics are important technical assets. Excellent communication, conflict resolution, and motivational skills help supervisors manage teams effectively and foster a positive work environment. These competencies ensure smooth operations, high team morale, and consistent achievement of service goals.

What are some common challenges faced by full time call center supervisors, and how can they effectively address them?

Full Time Call Center Supervisors often face challenges such as maintaining team motivation during high-stress periods, managing diverse personalities, and ensuring consistent service quality. Successfully addressing these issues involves providing regular feedback, fostering a supportive team environment, and implementing ongoing training. Effective supervisors also utilize data-driven performance metrics to identify areas of improvement and collaborate closely with agents to develop solutions. Building strong communication channels and recognizing team achievements can significantly enhance performance and job satisfaction.

What is the difference between Full Time Call Center Supervisor vs Customer Service Team Lead?

AspectFull Time Call Center SupervisorCustomer Service Team Lead
CredentialsHigh school diploma or equivalent; leadership experience often preferredHigh school diploma; customer service experience; leadership skills
Work EnvironmentCall centers, customer support departmentsCustomer service departments, retail, or service industries
Employer & Industry UsageCommon in call centers, telecommunication, and support servicesUsed across retail, hospitality, and service sectors
Search & Comparison IntentUnderstanding supervisory roles in call centersComparing team leadership in customer service

The Full Time Call Center Supervisor oversees call center operations, manages staff, and ensures customer satisfaction. The Customer Service Team Lead focuses on guiding customer service representatives within various industries. While both roles involve leadership and customer interaction, the supervisor typically has broader responsibilities in call center management, whereas the team lead concentrates on team performance within customer service teams.

What are the primary responsibilities of a full time call center supervisor?

A Full Time Call Center Supervisor oversees the daily operations of a call center team to ensure high-quality customer service and efficient workflow. They are responsible for monitoring staff performance, providing coaching and feedback, resolving escalated customer issues, and meeting key performance indicators. Additionally, supervisors often handle scheduling, training new employees, and implementing company policies to maintain a productive and positive work environment.

What cities are hiring for Full Time Call Center Supervisor jobs?

Cities with the most Full Time Call Center Supervisor job openings:

What are the most commonly searched types of Call Center Supervisor jobs?

The most popular types of Call Center Supervisor jobs are:

What states have the most Full Time Call Center Supervisor jobs?

States with the most job openings for Full Time Call Center Supervisor jobs include:

Full Time Call Center Supervisor jobs near you

Call Center Supervisor

Renewal by Andersen | Esler Companies

Sudbury, MA • On-site

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Renewal By Andersen rating

8.2

Company rating: 8.2 out of 10

Renewal By Andersen

Based on 145 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 96,282 frontline employees who took The Breakroom Quiz

The best things about working at Renewal By Andersen

  • 93%

    93% say they get paid time off

    say they get paid time off

  • 91%

    91% say it is easy to take sick days

    say it is easy to take sick days

  • 90%

    90% say it’s easy to book vacation

    say it’s easy to book vacation

Featured by Renewal By Andersen, based on 145 Breakroom Quiz responses from their frontline employees

Job description

Overview:

We're looking for a Call Center Supervisor to join our Inside Sales team!

As a Call Center Supervisor for Esler Companies - Renewal by Andersen you will work hands on with a team of Inside Sales Reps. You will provide coaching and guidance on scheduling appointments with homeowners who are interested in our industry leading products and services.

With weekly and monthly bonuses our supervisors earn an average of $80,000-$100,000 yearly. Not only do we offer great benefits and incentives, but we can build a schedule that suits your life and guarantee those hours every week! We also offer company outings, contests, profit sharing, paid volunteer time, 3:1 charitable match, tuition reimbursement, and more!

Responsibilities:
  • Hands-on and in-the-moment assistance with appointment scheduling.
  • Coaching, encouraging and guiding teammates to meet activity goals and metrics.
  • Encourage teammates to recognize selling opportunities and buying clues by delivering our methodology.
  • Perform moderate-level supervisory work coordinating the operations of an Inside Sales team.
  • Working on a team of dedicated supervisors.
  • Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service.
  • This is an in-person position.
Qualifications:
  • Previous Inside Sales or Call Center Supervisor experience.
  • A drive to meet metrics and lead a team.
  • Ability to give and accept constructive feedback.
  • A proven track record of closing sales.
  • Excellent oral and written communication skills.
  • Ability to work in a fast-paced environment while multitasking.
  • Strong interpersonal skills, including empathetic listening and warm communication style.

Benefits

  • Medical, Dental, and Vision Insurance
  • Teammate Assistance Plan
  • Tuition Reimbursement
  • 401k with 50% match up to 6% of your annual pay
  • Paid Time Off
  • Company Paid Holidays
  • Paid Volunteer Time
  • And more!

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY
Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different-and better-window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.


We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.
Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.

Posted Salary Range: USD $80,000.00 - USD $100,000.00 /Yr.

Working at Renewal By Andersen

Perks for frontline workers

From Renewal By Andersen, via Breakroom

  • Flexible Scheduling

  • Career Growth

  • Paid Training

  • Friendly Environment

  • Employee Recognition

  • Strong Team-Building

About Renewal By Andersen, in their own words

From Renewal By Andersen

Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

Learn more about the benefits of Renewal by Andersen’s Signature Service:

Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

Company values

From Renewal By Andersen

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

Diversity and inclusion statement

From Renewal By Andersen

Be Renewal. Be You.

We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.

What Renewal By Andersen employees say

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