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How much do assistant call center supervisor jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for assistant call center supervisor in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $23.32 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Call Center Manager or Operations Manager, which can earn significantly higher salaries than entry-level positions. These roles often require experience, leadership skills, and knowledge of call center software and processes.

Which is higher, supervisor or assistant?

In a call center, a supervisor is a higher-level role than an assistant. Supervisors typically oversee team performance, handle escalations, and have more authority, while assistants support supervisors with administrative tasks. The assistant role is usually entry-level or support-focused, with less responsibility than a supervisor.

What is the difference between Assistant Call Center Supervisor vs Call Center Agent?

AspectAssistant Call Center SupervisorCall Center Agent
ResponsibilitiesOversees team performance, assists supervisors, handles escalationsHandles customer inquiries, provides information, resolves basic issues
Required SkillsLeadership, communication, problem-solvingCustomer service, communication, patience
Work EnvironmentSupervisory, team managementCustomer interaction, call handling
CertificationsOften requires experience in call centers, leadership skillsCustomer service training, basic computer skills

The main difference is that Assistant Call Center Supervisors oversee team performance and assist supervisors, while Call Center Agents focus on direct customer interactions. The assistant role involves leadership and management tasks, whereas agents primarily handle customer inquiries. Both roles are essential in call center operations but differ in responsibilities and scope.

How to become an assistant supervisor?

To become an assistant call center supervisor, candidates typically need a high school diploma or equivalent, along with experience in customer service or call center roles. Developing leadership skills, understanding call center operations, and gaining familiarity with call management tools can also improve chances of promotion; some employers may prefer candidates with relevant certifications or training in supervision or management.

What are the key skills and qualifications needed to thrive as an Assistant Call Center Supervisor, and why are they important?

To thrive as an Assistant Call Center Supervisor, you need strong knowledge of call center operations, team leadership experience, and often a background in customer service or a related field. Familiarity with call center software (such as CRM and workforce management systems) and reporting tools is typically required. Outstanding communication, conflict resolution, and motivational skills help you support agents and create a positive work environment. These abilities are crucial for maintaining team performance, meeting service targets, and ensuring high customer satisfaction.

What does a call center supervisor do?

A call center supervisor oversees daily operations of a call center team, monitors agent performance, ensures customer service standards are met, and provides training and support. They often use management tools and may handle escalated customer issues to maintain efficiency and quality.

What are some common challenges Assistant Call Center Supervisors face, and how can they effectively address them?

Assistant Call Center Supervisors often encounter challenges such as managing high call volumes, ensuring team adherence to scripts and protocols, and maintaining staff motivation during busy or stressful periods. To address these issues, successful supervisors focus on clear communication, regular feedback sessions, and ongoing coaching to support their team. They also collaborate closely with senior supervisors and HR to implement process improvements and resolve escalated customer issues efficiently.

What are Assistant Call Center Supervisors?

Assistant Call Center Supervisors are professionals who support the call center supervisor or manager in overseeing daily operations within a call center. Their responsibilities typically include monitoring staff performance, assisting with training and coaching, handling escalated customer issues, and ensuring that service standards are met. They act as a bridge between frontline agents and management, helping to implement company policies and improve workflow efficiency. This role requires strong communication, problem-solving, and leadership skills.
What cities are hiring for Assistant Call Center Supervisor jobs? Cities with the most Assistant Call Center Supervisor job openings:
What are the most commonly searched types of Call Center Supervisor jobs? The most popular types of Call Center Supervisor jobs are:
What states have the most Assistant Call Center Supervisor jobs? States with the most job openings for Assistant Call Center Supervisor jobs include:
Assistant Call Center Supervisor jobs near you
CALL CENTER SUPERVISOR

CALL CENTER SUPERVISOR

NORTH EAST MEDICAL SERVICES

Daly City, CA • On-site

Other

Medical, Dental, Vision, Retirement

Posted 26 days ago

Job description

The Call Center Supervisor will work along the Call Center team in answering and routing a high volume of calls to appropriate recipients while also performing a wide range of clerical duties, special projects, and assisting the manager with leading the Call Center team.
ESSENTIAL JOB FUNCTIONS:

  • Perform all duties of Call Center Agents
  • Comprehend directions from department heads and provide accurate daily direction, communication, and instructions to the Call Center team
  • Meet personal/team qualitative and quantitative targets
  • Assist in identifying operational issues, department needs and recommending process improvements
  • Monitor queue and track inbound call logs. Keep manager and staff aware of inbound calls, calls waiting, and abandonment rate
  • Responsible for meeting call center metrics including but not limited to call abandonment rate, average speed of answers
  • Responsible for monitoring, analyzing, and reporting on call data
  • Prepares agendas and facilitates department meetings
  • Responsible for investigating and responding to patient questions and complaints in timely manner
  • Handle escalated calls
  • Being available to assist staff with difficult calls
  • Responsible for working with IT on problems with devices. Configure and maintain call distribution system.
  • Circulate the room periodically every day to listen to conversations and provide instructions
  • Maintain a current understanding of clinic operations and procedures
  • Monitor staff quality and performance and provide feedback and coaching as appropriate
  • Assist manager in project completion
  • Perform quality assurance check to ensure compliance to regulatory requirements
  • In charge of keeping track and ordering office supplies
  • Responsible for training new staff
  • Conduct frequent quality assurance audits of department, report to manager results
  • Participate/represents department in meetings
  • Ensure performance standards, department goals, policies, and procedures are being met and adhered to. Communicate any clinic operation changes back to team
  • Assist management in forecasting volume of calls and review staffing levels
  • Provides guidance, mentorship, and motivation to Call Center team through positive communication and feedback
  • Responsible for carrying out supervisory/managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and hiring of employees; planning, assigning, scheduling, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
  • Performs other job duties as required by manager/supervisor
  • Completion of a B.A./B.S. degree and one year of customer service experience or five years of customer service experience required in a call center setting
  • Strong communication skills
  • Ability to work in a fast pace environment
  • Must be proficient with computers
  • Must be able to work day time shift and some Saturdays in rotation
  • Must be detail oriented
  • Prior leadership experience highly preferred
  • Prior experience in a medical field is preferred
  • Ability to relate to patients in a professional and courteous manner, maintain a positive environment while working with coworkers and/or patients within a diverse culture
  • Providing great customer service to ensure that we are living up to NEMS vision and mission statement


LANGUAGE:
 

  • Must be able to fluently speak, read and write English
  • Fluent Chinese speaker (Cantonese and Mandarin) required
  • Ability to speak other languages are an asset
     

STATUS:
 

  • This is a FLSA exempt position.
  • This is not an OSHA high-risk position.

NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

NEMS BENEFITS: Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).
 

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