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Assistant Call Center Supervisor Jobs (NOW HIRING)

Collins Building Services

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Call Center Coordinator

Jamaica, NY · On-site

$25 - $27/hr

Work directly with the Call Center Supervisor and assist in fielding calls, and assist in training new student service reps * Handle calls from students regarding work service requests * Assist on ...

Virgin Hotels

Call Center Supervisor

Las Vegas, NV

YOUR MISSION (The ) The Call Center Supervisor will play an important role in managing the operations of the Reservations department for Virgin Hotels Las Vegas within established policies and ...

Mystic Lake

Call Center Supervisor

Prior Lake, MN

Supervises Call Center shift operations to ensure staff is routing incoming/outgoing telephone calls and answering guest questions accurately and timely according to the department's high guest ...

Milan Laser Hair Removal

Call Center Supervisor

Omaha, NE · On-site

$25/hr

What You'll Do As a Call Center Supervisor, you'll lead from the front-literally. This role is hands-on, with about 90% of your time spent on the floor coaching agents in real time. You'll be right ...

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How much do assistant call center supervisor jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for assistant call center supervisor in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Assistant Call Center Supervisor vs Call Center Agent?

AspectAssistant Call Center SupervisorCall Center Agent
ResponsibilitiesOversees team performance, assists supervisors, handles escalationsHandles customer inquiries, provides information, resolves basic issues
Required SkillsLeadership, communication, problem-solvingCustomer service, communication, patience
Work EnvironmentSupervisory, team managementCustomer interaction, call handling
CertificationsOften requires experience in call centers, leadership skillsCustomer service training, basic computer skills

The main difference is that Assistant Call Center Supervisors oversee team performance and assist supervisors, while Call Center Agents focus on direct customer interactions. The assistant role involves leadership and management tasks, whereas agents primarily handle customer inquiries. Both roles are essential in call center operations but differ in responsibilities and scope.

What are the key skills and qualifications needed to thrive as an Assistant Call Center Supervisor, and why are they important?

To thrive as an Assistant Call Center Supervisor, you need strong knowledge of call center operations, team leadership experience, and often a background in customer service or a related field. Familiarity with call center software (such as CRM and workforce management systems) and reporting tools is typically required. Outstanding communication, conflict resolution, and motivational skills help you support agents and create a positive work environment. These abilities are crucial for maintaining team performance, meeting service targets, and ensuring high customer satisfaction.

What are some common challenges Assistant Call Center Supervisors face, and how can they effectively address them?

Assistant Call Center Supervisors often encounter challenges such as managing high call volumes, ensuring team adherence to scripts and protocols, and maintaining staff motivation during busy or stressful periods. To address these issues, successful supervisors focus on clear communication, regular feedback sessions, and ongoing coaching to support their team. They also collaborate closely with senior supervisors and HR to implement process improvements and resolve escalated customer issues efficiently.

What are Assistant Call Center Supervisors?

Assistant Call Center Supervisors are professionals who support the call center supervisor or manager in overseeing daily operations within a call center. Their responsibilities typically include monitoring staff performance, assisting with training and coaching, handling escalated customer issues, and ensuring that service standards are met. They act as a bridge between frontline agents and management, helping to implement company policies and improve workflow efficiency. This role requires strong communication, problem-solving, and leadership skills.
What cities are hiring for Assistant Call Center Supervisor jobs? Cities with the most Assistant Call Center Supervisor job openings:
What are the most commonly searched types of Call Center Supervisor jobs? The most popular types of Call Center Supervisor jobs are:
What states have the most Assistant Call Center Supervisor jobs? States with the most job openings for Assistant Call Center Supervisor jobs include:
Assistant Call Center Supervisor jobs near you
Call Center Supervisor

Call Center Supervisor

Serenity Mental Health Centers

Sandy Springs, GA

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

Call Center Supervisor  

Location: Sandy Springs, GA   

Employment Type: Full-Time ON-SITE 

Serenity is scaling its member support operation and we're looking for a Call Center Supervisor who knows how to run a call floor that consistently delivers. This isn't a hands-off role - you'll be close to the work, close to your team, and close to the numbers every single day. If you've built your supervisory career in call center, you'll be comfortable here from day one. No industry-specific background required - we bring you up to speed on everything. 

 What You'll Own 

  • Run daily call floor operations with a sharp eye on quality, efficiency, and team output 
  • Build individual development plans for each team member and execute on them consistently 
  • Use call monitoring and performance dashboards to diagnose issues and act on them fast 
  • Absorb escalated situations before they become problems - calm, direct, and resolution-focused 
  • Own compliance with operational standards and internal workflow requirements 
  • Keep the floor running at a pace that is productive without burning people out 
  • Communicate clearly up and down - your team knows where they stand, and so does leadership 
  • Create an environment where accountability is the norm and improvement is always the goal 

 What You Need to Bring 

  • At least 1 year of supervisory experience in a call center setting 
  • Demonstrated ability to manage team KPIs and move numbers in the right direction 
  • Background in hospitality leadership, high-volume retail management, or premium service operations is a strong differentiator - those environments produce exactly the instincts this role requires 
  • You coach people up, not just out - and you have the retention numbers to prove it 
  • Confident making real-time decisions when things get unpredictable on the floor 
  • Organized, consistent, and detail-oriented across every shift - not just when leadership is watching 
  • No industry-specific licensure or prior background required - full training and onboarding included 

 Nice to Have 

  • Experience leading teams through rapid scaling or operational change 
  • Familiarity with scheduling-driven or appointment-based call environments 
  • A track record of promoting from within your own teams 

 What's in It for You 

  • Competitive pay 
  • 90% employer-paid medical, dental, and vision coverage 
  • 401(k) retirement plan 
  • 10 PTO days to start, bumping to 15 after year one, plus 10 paid holidays 
  • Referral bonuses when you help us find great people 
  • Genuine upward mobility in an organization that is actively growing 

About Serenity 

Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members seeking better outcomes. Our call operations team is central to how members experience our company - and we take that seriously. We're looking for leaders who take it seriously too. If you want to run a high-performing team inside a company that's moving fast and investing in its people, this is the right seat. 

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

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