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Assistant Call Center Supervisor Jobs (NOW HIRING)

Virgin Hotels

Call Center Supervisor

Las Vegas, NV ยท On-site

YOUR MISSION (The ) The Call Center Supervisor will play an important role in managing the ... Handle escalated guest phone calls * Assist with answering ACD calls based on business needs

Virgin Hotels

Call Center Supervisor

Las Vegas, NV ยท On-site

YOUR MISSION (The ) The Call Center Supervisor will play an important role in managing the operations of the Reservations department for Virgin Hotels Las Vegas within established policies and ...

Gesher Human Services

Call Center Supervisor

Detroit, MI ยท On-site

$50K - $65K/yr

GENERAL The Call Center Supervisor provides day-to-day leadership, coaching, and quality oversight for Call Center Specialists delivering phone-based career services orientation to Detroit residents.

Tennessee 811

Locate Request Agent

$19/hr

Assistant Call Center Supervisor/Call Center Supervisor Job Type: Full-time, Non-Exempt, Hourly Base Compensation: $19.00/hour Job Summary: The Locate Request Agent (LRA) is a non-exempt, hourly role ...

City of New York

Call Center Supervisor

Manhattan, NY ยท On-site

The Supervisor will report to the Deputy Director of General Vending Unit and will ensure that call center staff deliver consistent, accurate, and efficient service so that applicants can complete ...

City of New York

Call Center Supervisor

Manhattan, NY ยท On-site

The Supervisor will report to the Deputy Director of General Vending Unit and will ensure that call center staff deliver consistent, accurate, and efficient service so that applicants can complete ...

Keefe Group

Call Center Supervisor

Saint Louis, MO

... The Call Center Supervisor is responsible for the daily coaching and development of Customer ... Manage and assist associates in fulfilling daily and monthly metric requirements. * Effectively ...

City of New York

Call Center Supervisor

Manhattan, NY ยท On-site

$70K - $80K/yr

The Supervisor will report to the Deputy Director of General Vending Unit and will ensure that call center staff deliver consistent, accurate, and efficient service so that applicants can complete ...

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Assistant Call Center Supervisor information

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How much do assistant call center supervisor jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for assistant call center supervisor in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $23.32 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Call Center Manager or Operations Manager, which can earn significantly higher salaries than entry-level positions. These roles often require experience, leadership skills, and knowledge of call center software and processes.

Which is higher, supervisor or assistant?

In a call center, a supervisor is a higher-level role than an assistant. Supervisors typically oversee team performance, handle escalations, and have more authority, while assistants support supervisors with administrative tasks. The assistant role is usually entry-level or support-focused, with less responsibility than a supervisor.

What is the difference between Assistant Call Center Supervisor vs Call Center Agent?

AspectAssistant Call Center SupervisorCall Center Agent
ResponsibilitiesOversees team performance, assists supervisors, handles escalationsHandles customer inquiries, provides information, resolves basic issues
Required SkillsLeadership, communication, problem-solvingCustomer service, communication, patience
Work EnvironmentSupervisory, team managementCustomer interaction, call handling
CertificationsOften requires experience in call centers, leadership skillsCustomer service training, basic computer skills

The main difference is that Assistant Call Center Supervisors oversee team performance and assist supervisors, while Call Center Agents focus on direct customer interactions. The assistant role involves leadership and management tasks, whereas agents primarily handle customer inquiries. Both roles are essential in call center operations but differ in responsibilities and scope.

How to become an assistant supervisor?

To become an assistant call center supervisor, candidates typically need a high school diploma or equivalent, along with experience in customer service or call center roles. Developing leadership skills, understanding call center operations, and gaining familiarity with call management tools can also improve chances of promotion; some employers may prefer candidates with relevant certifications or training in supervision or management.

What are the key skills and qualifications needed to thrive as an Assistant Call Center Supervisor, and why are they important?

To thrive as an Assistant Call Center Supervisor, you need strong knowledge of call center operations, team leadership experience, and often a background in customer service or a related field. Familiarity with call center software (such as CRM and workforce management systems) and reporting tools is typically required. Outstanding communication, conflict resolution, and motivational skills help you support agents and create a positive work environment. These abilities are crucial for maintaining team performance, meeting service targets, and ensuring high customer satisfaction.

What does a call center supervisor do?

A call center supervisor oversees daily operations of a call center team, monitors agent performance, ensures customer service standards are met, and provides training and support. They often use management tools and may handle escalated customer issues to maintain efficiency and quality.

What are some common challenges Assistant Call Center Supervisors face, and how can they effectively address them?

Assistant Call Center Supervisors often encounter challenges such as managing high call volumes, ensuring team adherence to scripts and protocols, and maintaining staff motivation during busy or stressful periods. To address these issues, successful supervisors focus on clear communication, regular feedback sessions, and ongoing coaching to support their team. They also collaborate closely with senior supervisors and HR to implement process improvements and resolve escalated customer issues efficiently.

What are Assistant Call Center Supervisors?

Assistant Call Center Supervisors are professionals who support the call center supervisor or manager in overseeing daily operations within a call center. Their responsibilities typically include monitoring staff performance, assisting with training and coaching, handling escalated customer issues, and ensuring that service standards are met. They act as a bridge between frontline agents and management, helping to implement company policies and improve workflow efficiency. This role requires strong communication, problem-solving, and leadership skills.
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