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Assistant Call Center Supervisor Jobs (NOW HIRING)

Turning Point for God

Call Center Supervisor

Santee, CA

$28 - $32/hr

The Call Center Supervisor will supervise between 6 and 12 direct reports (primarily Customer Service Representatives). Duties include, but are not limited to the following: Works closely with the ...

Tennessee 811

Locate Request Agent

$19/hr

Assistant Call Center Supervisor/Call Center Supervisor Job Type: Full-time, Non-Exempt, Hourly Base Compensation: $19.00/hour Job Summary: The Locate Request Agent (LRA) is a non-exempt, hourly role ...

Keefe Group

Call Center Supervisor

Saint Louis, MO

... The Call Center Supervisor is responsible for the daily coaching and development of Customer ... Manage and assist associates in fulfilling daily and monthly metric requirements. * Effectively ...

Keefe Group

Call Center Supervisor

Saint Louis, MO · On-site

... The Call Center Supervisor is responsible for the daily coaching and development of Customer ... Manage and assist associates in fulfilling daily and monthly metric requirements. * Effectively ...

Keefe Group

Call Center Supervisor

Saint Louis, MO

... The Call Center Supervisor is responsible for the daily coaching and development of Customer ... Manage and assist associates in fulfilling daily and monthly metric requirements. * Effectively ...

Turning Point for God

Call Center Supervisor

Santee, CA · On-site

$28 - $32/hr

The Call Center Supervisor will supervise between 6 and 12 direct reports (primarily Customer Service Representatives). Duties include, but are not limited to the following: Works closely with the ...

PMA Companies

Call Center Supervisor

Allentown, PA · On-site

... as appropriate to assist in the attainment of service level goals throughout the CSC ... Previous Call Center experience and knowledge of Workforce management tools a plus * Supervisory ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible ...

Conduent, Inc.

Call Center Supervisor

East Hartford, CT · On-site

$49K - $63K/yr

Reporting to the Site Operations Manager, the Call Center Supervisor is responsible for the supervision of Call Center Staff. This person will work in collaboration with Operations Management, the ...

Conduent, Inc.

Call Center Supervisor

East Hartford, CT

$49K - $63K/yr

Reporting to the Site Operations Manager, the Call Center Supervisor is responsible for the supervision of Call Center Staff. This person will work in collaboration with Operations Management, the ...

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How much do assistant call center supervisor jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for assistant call center supervisor in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Assistant Call Center Supervisor vs Call Center Agent?

AspectAssistant Call Center SupervisorCall Center Agent
ResponsibilitiesOversees team performance, assists supervisors, handles escalationsHandles customer inquiries, provides information, resolves basic issues
Required SkillsLeadership, communication, problem-solvingCustomer service, communication, patience
Work EnvironmentSupervisory, team managementCustomer interaction, call handling
CertificationsOften requires experience in call centers, leadership skillsCustomer service training, basic computer skills

The main difference is that Assistant Call Center Supervisors oversee team performance and assist supervisors, while Call Center Agents focus on direct customer interactions. The assistant role involves leadership and management tasks, whereas agents primarily handle customer inquiries. Both roles are essential in call center operations but differ in responsibilities and scope.

What are the key skills and qualifications needed to thrive as an Assistant Call Center Supervisor, and why are they important?

To thrive as an Assistant Call Center Supervisor, you need strong knowledge of call center operations, team leadership experience, and often a background in customer service or a related field. Familiarity with call center software (such as CRM and workforce management systems) and reporting tools is typically required. Outstanding communication, conflict resolution, and motivational skills help you support agents and create a positive work environment. These abilities are crucial for maintaining team performance, meeting service targets, and ensuring high customer satisfaction.

What are some common challenges Assistant Call Center Supervisors face, and how can they effectively address them?

Assistant Call Center Supervisors often encounter challenges such as managing high call volumes, ensuring team adherence to scripts and protocols, and maintaining staff motivation during busy or stressful periods. To address these issues, successful supervisors focus on clear communication, regular feedback sessions, and ongoing coaching to support their team. They also collaborate closely with senior supervisors and HR to implement process improvements and resolve escalated customer issues efficiently.

What are Assistant Call Center Supervisors?

Assistant Call Center Supervisors are professionals who support the call center supervisor or manager in overseeing daily operations within a call center. Their responsibilities typically include monitoring staff performance, assisting with training and coaching, handling escalated customer issues, and ensuring that service standards are met. They act as a bridge between frontline agents and management, helping to implement company policies and improve workflow efficiency. This role requires strong communication, problem-solving, and leadership skills.
What cities are hiring for Assistant Call Center Supervisor jobs? Cities with the most Assistant Call Center Supervisor job openings:
What are the most commonly searched types of Call Center Supervisor jobs? The most popular types of Call Center Supervisor jobs are:
What states have the most Assistant Call Center Supervisor jobs? States with the most job openings for Assistant Call Center Supervisor jobs include:
Assistant Call Center Supervisor jobs near you
Call Center Supervisor

Call Center Supervisor

Milan Laser Hair Removal

Omaha, NE

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Milan Laser Hair Removal rating

7.0

Company rating: 7.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

3rd of 38 rated hair and beauty

Job description

Who We Are

Not your average call center—that’s the Milan difference. We’re a high-energy, results-driven team that knows how to have fun while getting the job done. We celebrate wins, push each other to improve, and create an environment where people actually enjoy coming to work.

What You’ll Do
As a Call Center Supervisor, you’ll lead from the front—literally. This role is hands-on, with about 90% of your time spent on the floor coaching agents in real time. You’ll be right behind the team, helping them improve, build confidence, and win.

  • Lead, coach, and develop a team to hit and exceed KPIs
  • Provide real-time, in-the-moment coaching that actually sticks
  • Create a positive, high-energy environment where people enjoy coming to work
  • Have direct, honest conversations that motivate—not discourage
  • Use data and technology to monitor performance and drive smarter decisions
  • Keep the client experience at the center of everything you do

Location: Omaha, NE (Onsite)
Compensation: $25/hr + monthly bonus
Status: Full-time | Hourly
Schedule: Shifts ranging from 7 AM - 10:30 PM

What You Bring

  • 2+ years of leadership experience in a KPI-driven environment
  • Strong coaching skills—you know how to give feedback that people want to hear
  • Confidence having tough conversations in a way that feels natural and productive
  • Comfort with technology and using systems to track performance and improve results
  • A positive, team-first attitude with the ability to thrive in a fast-paced environment
  • Experience in a call center or sales environment preferred
  • Bilingual (Spanish preferred) is a plus

Why You’ll Love It Here

  • A call center that doesn’t feel like a call center—fun, collaborative, and team-focused
  • Opportunities to grow your career as we continue to expand nationwide
  • Full benefits: medical, dental, vision, 401k
  • Free laser hair removal (for you + your spouse/partner)

Benefits Include

  • FREE laser hair removal for employees and their spouse or legal partner
  • Medical, dental, vision, disability and life insurance within 30 days
  • Paid time off starting immediately
  • Closed on 6 major holidays
  • 401K retirement plan with vested employer match

All potential employees of Milan will be required to successfully pass a pre-employment background check before employment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Equal Opportunity Employer

#LI-EP1

What Milan Laser Hair Removal employees say

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