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Evening Call Center Supervisor information

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$29.5K

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How much do evening call center supervisor jobs pay per year?

As of Aug 15, 2026, the average yearly pay for evening call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by an evening call center supervisor, and how can they be addressed?

Evening Call Center Supervisors often face challenges such as managing staff fatigue, maintaining high morale during late hours, and ensuring consistent quality of service when resources may be limited. To address these, supervisors can implement regular check-ins with agents, provide incentives for high performance, and foster a supportive team environment. Additionally, clear communication of expectations and recognition of achievements can help keep the team motivated and engaged throughout the evening shift.

What is the difference between Evening Call Center Supervisor vs Customer Service Representative?

AspectEvening Call Center SupervisorCustomer Service Representative
CredentialsHigh school diploma or equivalent; leadership experience often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center team during evening shiftsHandles customer inquiries directly, often during day or evening shifts
Employer & Industry UsageCall centers, customer support departmentsCustomer service departments across various industries
Search & Comparison IntentUnderstanding supervisory roles, shift managementCustomer interaction, problem-solving skills

The Evening Call Center Supervisor oversees team performance and manages operations during evening hours, requiring leadership skills. In contrast, a Customer Service Representative directly interacts with customers, focusing on resolving issues. While both roles require strong communication skills, the supervisor's role emphasizes team management and shift oversight, whereas the representative's role centers on customer support.

What are the key skills and qualifications needed to thrive as an evening call center supervisor, and why are they important?

To thrive as an Evening Call Center Supervisor, you need experience in customer service management, strong leadership abilities, and usually a high school diploma or higher. Familiarity with call center software (like Zendesk or Five9), workforce management tools, and performance metrics systems is crucial. Excellent communication, conflict resolution, and motivational skills help you guide your team and maintain morale during evening shifts. These skills ensure efficient operations, high customer satisfaction, and a productive environment during off-peak hours.

What does an evening call center supervisor do?

An Evening Call Center Supervisor oversees the operations and staff of a call center during evening hours. Their responsibilities include managing call center agents, monitoring performance metrics, handling escalated customer issues, and ensuring service quality standards are met. They also provide coaching and support to agents, address scheduling needs, and report on key performance indicators to management. The role requires strong leadership, communication, and problem-solving skills to maintain efficient and effective operations during the evening shift.

What cities are hiring for Evening Call Center Supervisor jobs?

Cities with the most Evening Call Center Supervisor job openings:

What are the most commonly searched types of Call Center Supervisor jobs?

The most popular types of Call Center Supervisor jobs are:

What states have the most Evening Call Center Supervisor jobs?

States with the most job openings for Evening Call Center Supervisor jobs include:

Evening Call Center Supervisor jobs near you

Call Center Supervisor

Renewal by Andersen | Esler Companies

Framingham, MA • On-site

$80K - $100K/yr

Full-time

Re-posted 7 days ago

Renewal By Andersen rating

8.2

Company rating: 8.2 out of 10

Renewal By Andersen

Based on 145 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 96,306 frontline employees who took The Breakroom Quiz

The best things about working at Renewal By Andersen

  • 93%

    93% say they get paid time off

    say they get paid time off

  • 91%

    91% say it is easy to take sick days

    say it is easy to take sick days

  • 90%

    90% say it’s easy to book vacation

    say it’s easy to book vacation

Featured by Renewal By Andersen, based on 145 Breakroom Quiz responses from their frontline employees

Job description

Overview

We’re looking for a Call Center Supervisor to join our Inside Sales team!

As a Call Center Supervisor for Esler Companies – Renewal by Andersen you will work hands on with a team of Inside Sales Reps. You will provide coaching and guidance on scheduling appointments with homeowners who are interested in our industry leading products and services.

With weekly and monthly bonuses our supervisors earn an average of $80,000-$100,000 yearly. Not only do we offer great benefits and incentives, but we can build a schedule that suits your life and guarantee those hours every week! We also offer company outings, contests, profit sharing, paid volunteer time, 3:1 charitable match, tuition reimbursement, and more!


Responsibilities

  • Hands-on and in-the-moment assistance with appointment scheduling.
  • Coaching, encouraging and guiding teammates to meet activity goals and metrics.
  • Encourage teammates to recognize selling opportunities and buying clues by delivering our methodology.
  • Perform moderate-level supervisory work coordinating the operations of an Inside Sales team.
  • Working on a team of dedicated supervisors.
  • Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service.
  • This is an in-person position.

Qualifications

  • Previous Inside Sales or Call Center Supervisor experience.
  • A drive to meet metrics and lead a team.
  • Ability to give and accept constructive feedback.
  • A proven track record of closing sales.
  • Excellent oral and written communication skills.
  • Ability to work in a fast-paced environment while multitasking.
  • Strong interpersonal skills, including empathetic listening and warm communication style.

Benefits

  • Medical, Dental, and Vision Insurance
  • Teammate Assistance Plan
  • Tuition Reimbursement
  • 401k with 50% match up to 6% of your annual pay
  • Paid Time Off
  • Company Paid Holidays
  • Paid Volunteer Time
  • And more!

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY
Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.


We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.
Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.

Working at Renewal By Andersen

Perks for frontline workers

From Renewal By Andersen, via Breakroom

  • Flexible Scheduling

  • Career Growth

  • Paid Training

  • Friendly Environment

  • Employee Recognition

  • Strong Team-Building

About Renewal By Andersen, in their own words

From Renewal By Andersen

Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

Learn more about the benefits of Renewal by Andersen’s Signature Service:

Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

Company values

From Renewal By Andersen

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

Diversity and inclusion statement

From Renewal By Andersen

Be Renewal. Be You.

We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.

What Renewal By Andersen employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom