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Virtual Call Center Agent Jobs in Raleigh, NC (NOW HIRING)

ClifyX

Call Center Agent

Raleigh, NC · On-site

$14.50 - $19.25/hr

Call Center Agent NCMMIS is in search of 12 Call Center Agent. Labor Category - Customer Service Agent. Temporary Position (possible conversion to CSRA). Possible shift work. Selection based upon ...

MDS Communications

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

Procom

Genesys Call Center Engineer

Durham, NC · On-site

210880 Genesys Call Center Engineer Procom is a leading provider of professional IT services and ... IP Softphone, IP Agent, Softconsole) Additional Information PLEASE NOTE THAT WE ARE NOT ABLE TO ...

kgs

Help Desk Technician

Durham, NC

$19.25 - $26/hr

Work in a Call Center environment, providing detailed documentation of reported incidents utilizing ... Documentation in ServiceNow is required for both real-time voice and virtual reported problems.

Koniag, Inc.

Help Desk Technician

Durham, NC · On-site

$17 - $22/hr

Work in a Call Center environment, providing detailed documentation of reported incidents utilizing ... Documentation in ServiceNow is required for both real-time voice and virtual reported problems.

kgs

Help Desk Technician

Durham, NC · On-site

$19.25 - $26/hr

Work in a Call Center environment, providing detailed documentation of reported incidents utilizing ... Documentation in ServiceNow is required for both real-time voice and virtual reported problems.

1-800-PACK-RAT LLC

CS AGENT

Wake Forest, NC · On-site

$15 - $24/hr

Customer Service Agent Customer Service Agent FLSA Classification Non-exempt Department Customer ... Answer a high volume of inbound calls in a supportive call center environment for current customers ...

1-800-PACK-RAT

CS AGENT

Wake Forest, NC

$13.25 - $17.75/hr

Customer Service Agent Customer Service Agent FLSA Classification Non-exempt Department Customer ... Answer a high volume of inbound calls in a supportive call center environment for current customers ...

The Umstead Hotel and Spa

Reservations Agent

Cary, NC

$16.25 - $20.50/hr

Reservations Agent NC The Umstead Hotel and Spa - Cary, NC 27513 Overview Salary Range $18.00 Base ... Experience in a call center setting, hotel reservations preferred. * Excellent communication skills ...

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Virtual Call Center Agent information

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$10

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$24

How much do virtual call center agent jobs pay per hour?

As of May 28, 2026, the average hourly pay for virtual call center agent in Raleigh, NC is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.46 per hour, depending on experience, location, and employer.

What Does a Virtual Call Center Agent Do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do Virtual Call Center Agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What are Virtual Call Center Agents?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Raleigh, NC? The most popular types of Call Center Agent jobs in Raleigh, NC are:
What are popular job titles related to Virtual Call Center Agent jobs in Raleigh, NC? For Virtual Call Center Agent jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Agent jobs in Raleigh, NC look for? The top searched job categories for Virtual Call Center Agent jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Virtual Call Center Agent jobs? Cities near Raleigh, NC with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Raleigh, NC as of May 2026, with employment types broken down into 87% Full Time, 9% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, and 13% Remote job distribution, with an average salary of $34,808 per year, or $16.7 per hour.
Call Center Agent

Call Center Agent

ClifyX

Raleigh, NC • On-site

$14.50 - $19.25/hr

Other

Posted 20 days ago

Job description

Call Center Agent

NCMMIS is in search of 12 Call Center Agent. Labor Category – Customer Service Agent. Temporary Position (possible conversion to CSRA). Possible shift work. Selection based upon candidate's ability to meet qualifications at the best value. Rate will need to be established on the agreement prior to starting of approved candidate. If rate if not already established please reach out to SCA to receive the NTE rate in order to submit a proposal.

Essential Job Function:

  • Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
  • Places outbound customer service or customer satisfaction calls, as required by client.
  • Completes call guides; gathers and verifies required information.
  • Attends telephone skills and program information training sessions; adheres to established levels of service.
  • Adheres to established customer service and documentation standards within required time frames.
  • Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
  • Performs clerical or administrative duties as assigned.

Basic Qualifications:

  • High school diploma or G.E.D.
  • Zero or more years of customer service or other telephone experience
  • Experience working with fax machines, computer software, and telephone technology

Other Qualifications:

  • Basic communication skills
  • Ability to follow oral and written directions
  • Ability to meet professional standards towards project and co-workers

Work Environment:

  • Office environment
  • May require shift work

Additional Information:

  • Place of Performance - 2610 Wycliff Rd, Raleigh, NC
  • Period of Performance – Start date and ongoing (possible through POP of agreement / possible conversion to CSRA)
ClifyX logo

About ClifyX

Sourced by ZipRecruiter

ClifyX is a well-established player in the IT Services sector that specializes in providing result-oriented technological solutions to a wide range of industrial verticals. Based in South Plainfield, New Jersey, ClifyX offers a comprehensive selection of IT services that include project staffing, application development, professional consulting, and other IT-based solutions. While the company's website, clifyx.com, does not divulge the exact founding date, it is clear that ClifyX has grown into a renowned name within their domain, thanks to their unwavering commitment to innovative practices. The company's mission statement revolves around harnessing the power of technology to assist their clientele in steering their respective businesses towards success.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

South Plainfield, NJ, US

Year founded

1998

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