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2Nd Shift Call Center Jobs in Raleigh, NC (NOW HIRING)

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

Regular Shift: 11:30 AM - 8:00 PM, Monday-Friday or Tuesday-Saturday * Rotating Saturdays: Once per ... The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls ...

ClifyX

Call Center Agent

Raleigh, NC · On-site

$14.50 - $19.25/hr

Call Center Agent NCMMIS is in search of 12 Call Center Agent. Labor Category - Customer Service ... Possible shift work. Selection based upon candidate's ability to meet qualifications at the best ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help ...

Apex Tool Group, LLC

Material Handler 2nd Shift

Apex, NC

$16.50 - $20/hr

The Blueprint (Role Profile) Opportunity available for a 2nd Shift Material Handler in our Apex, NC distribution center. This position operates a forklift to move, load, and unload productsina ...

Apex Tool Group

Material Handler 2nd Shift

Apex, NC · On-site

$13 - $15.75/hr

The Blueprint (Role Profile) Opportunity available for a 2nd Shift Material Handler in our Apex, NC distribution center. This position operates a forklift to move, load, and unload products in a ...

MDS Communications

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help ...

Flowserve

Machinist 2nd shift

Raleigh, NC · On-site

... work center that will lead to increases in safety and efficiency * Accurately completing all ... Second shift hours Monday thru Friday, 14:45-23:15 * Overtime as required (required overtime will ...

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All Jobs2Nd Shift Call Center Jobs2Nd Shift Call Center Jobs in Raleigh, NC

2Nd Shift Call Center information

See Raleigh, NC salary details

$10

$17

$24

How much do 2nd shift call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for 2nd shift call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a 2nd shift call center?

A 2nd Shift Call Center job involves handling customer inquiries, support requests, or sales calls during the evening hours, typically between the afternoon and late night. Employees assist customers via phone, email, or chat, depending on the company. This shift is ideal for those who prefer working later in the day and may include higher pay differentials. Responsibilities vary but generally include troubleshooting issues, providing product information, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in a 2nd shift call center?

To thrive as a 2nd Shift Call Center representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and sometimes basic data entry or ticketing platforms is typical. Patience, resilience, and a customer-focused attitude set high performers apart in this position. These skills are crucial for effectively resolving customer inquiries, maintaining professionalism during high-volume periods, and ensuring customer satisfaction during non-standard work hours.

What are the typical working hours and work environment for a 2nd shift call center?

A 2nd Shift Call Center role typically starts in the afternoon and runs into the evening, often ranging from early afternoon to around midnight, depending on the employer's coverage needs. The work environment is generally fast-paced and team-oriented, with support from supervisors and access to resources for answering customer inquiries. Representatives usually work from a dedicated call center or, in some cases, remotely, using computers and headsets to manage calls and document interactions. This shift often deals with higher call volumes at certain times, requiring a strong ability to multitask and maintain focus. Choosing this shift can also provide greater flexibility for personal commitments during the day and opens up opportunities for advancement within the organization for those who consistently perform well.

What are the most commonly searched types of Call Center jobs in Raleigh, NC? The most popular types of Call Center jobs in Raleigh, NC are:
What are popular job titles related to 2Nd Shift Call Center jobs in Raleigh, NC? For 2Nd Shift Call Center jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching 2Nd Shift Call Center jobs in Raleigh, NC look for? The top searched job categories for 2Nd Shift Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for 2Nd Shift Call Center jobs? Cities near Raleigh, NC with the most 2Nd Shift Call Center job openings:
2Nd Shift Call Center jobs near you
Infographic showing various 2Nd Shift Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 5% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $36,215 per year, or $17.4 per hour.

Call Center Representative

Avcend

Cary, NC • On-site

$20.40/hr

Contractor

Re-posted 15 days ago

Job description

Job Title: Call Center Representative
Client: McKesson
Pay Rate: $20.40/hour on W2
Duration: 3-month contract (Temp-to-Perm based on performance and attendance)
Work Location: Onsite – 11800 Weston Parkway, Cary, NC
 

Work Schedule:

  • Regular Shift: 11:30 AM – 8:00 PM, Monday–Friday or Tuesday–Saturday
  • Rotating Saturdays: Once per month (weekday off provided)
  • Training Schedule: Onsite, 9:00 AM – 6:00 PM for 3–6 weeks
 

Job Summary:
The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer inquiries. This role requires strong communication skills, empathy when speaking with patients, and attention to detail.

Key Responsibilities:

  • Handle inbound and outbound pharmacy-related calls
  • Schedule medication refills and deliveries
  • Answer patient questions and route calls to clinical teams when needed
  • Update patient profiles and document call notes accurately
  • Verify insurance and payment information
  • Identify and report adverse events and product complaints

Required Qualifications:

  • Minimum 1 year of recent call center experience
  • Excellent verbal and written communication skills
  • Professional phone etiquette with strong customer service skills
  • Ability to show empathy when speaking with patients
  • Basic computer skills (Microsoft applications)

Preferred Qualifications:

  • Pharmacy or healthcare call center experience
  • Medical office experience or medical terminology knowledge

Additional Notes:

  • Training and work are fully onsite
  • Good attendance is very important
  • Cell phone usage is not permitted at the desk
  • Onsite gym available
  • Holidays off (unpaid)