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2Nd Shift Call Center Jobs in Raleigh, NC (NOW HIRING)

C&W Services

Cleaner - 2nd Shift

Morrisville, NC · On-site

$13 - $15.50/hr

Job Title Cleaner - 2nd Shift Summary The Cleaner will work under the supervision of the Custodial ... call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job ...

C&W Services

Cleaner Part Time - 2nd Shift

Morrisville, NC · On-site

$13 - $15.50/hr

Job Title Cleaner Part Time - 2nd Shift Summary The Cleaner will work under the supervision of the ... call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job ...

C&W Services

Cleaner Part Time - 2nd Shift

Morrisville, NC · On-site

$13 - $15.50/hr

Job Title Cleaner Part Time - 2nd Shift Summary The Cleaner will work under the supervision of the ... call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job ...

C&W Services

Cleaner Part Time - 2nd Shift

Morrisville, NC · On-site

$13 - $15.50/hr

Job Title Cleaner Part Time - 2nd Shift Summary The Cleaner will work under the supervision of the ... call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job ...

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All Jobs2Nd Shift Call Center Jobs2Nd Shift Call Center Jobs in Raleigh, NC

2Nd Shift Call Center information

See Raleigh, NC salary details

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How much do 2nd shift call center jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for 2nd shift call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a 2nd shift call center?

A 2nd Shift Call Center job involves handling customer inquiries, support requests, or sales calls during the evening hours, typically between the afternoon and late night. Employees assist customers via phone, email, or chat, depending on the company. This shift is ideal for those who prefer working later in the day and may include higher pay differentials. Responsibilities vary but generally include troubleshooting issues, providing product information, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in a 2nd shift call center?

To thrive as a 2nd Shift Call Center representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and sometimes basic data entry or ticketing platforms is typical. Patience, resilience, and a customer-focused attitude set high performers apart in this position. These skills are crucial for effectively resolving customer inquiries, maintaining professionalism during high-volume periods, and ensuring customer satisfaction during non-standard work hours.

What are the typical working hours and work environment for a 2nd shift call center?

A 2nd Shift Call Center role typically starts in the afternoon and runs into the evening, often ranging from early afternoon to around midnight, depending on the employer's coverage needs. The work environment is generally fast-paced and team-oriented, with support from supervisors and access to resources for answering customer inquiries. Representatives usually work from a dedicated call center or, in some cases, remotely, using computers and headsets to manage calls and document interactions. This shift often deals with higher call volumes at certain times, requiring a strong ability to multitask and maintain focus. Choosing this shift can also provide greater flexibility for personal commitments during the day and opens up opportunities for advancement within the organization for those who consistently perform well.

What are the most commonly searched types of Call Center jobs in Raleigh, NC? The most popular types of Call Center jobs in Raleigh, NC are:
What are popular job titles related to 2Nd Shift Call Center jobs in Raleigh, NC? For 2Nd Shift Call Center jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching 2Nd Shift Call Center jobs in Raleigh, NC look for? The top searched job categories for 2Nd Shift Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for 2Nd Shift Call Center jobs? Cities near Raleigh, NC with the most 2Nd Shift Call Center job openings:
2Nd Shift Call Center jobs near you
Infographic showing various 2Nd Shift Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 5% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $36,215 per year, or $17.4 per hour.

Direct Support Professional - Full-Time | 1st & 2nd shift | Clayton/Smithfield, NC

Charles Lea Center

Clayton, NC • On-site

$18.03/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Make a Difference Every Day - Join the Charles Lea Center as a Direct Support Professional!


Do you have a heart for helping others and a passion for making a meaningful impact? At the Charles Lea Center in Clayton, NC, we're looking for compassionate, energetic individuals to join our team as Direct Support Professionals (DSPs)-where every day is an opportunity to support people with disabilities in living full, independent lives.


Aboutthe Role:

As a DSP, you'll work in a residential setting, in the client's home, supporting individuals with disabilities in their daily lives. Your responsibilities may include:

  • Assist with daily living skills, grooming, meals, personal care, and medication administration.
  • Support individuals in activities, community outings, and skill-building.
  • Promoting independence and dignity in every interaction
  • Document daily notes, training steps, and updates in Therap.
  • Communicate important information to supervisors and team members.
  • Follow safety, infection control, and agency policies.
  • Maintain professionalism, teamwork, and positive interactions.


What You'll Need:

  • Minimum age: 18
  • High school diploma or equivalent
  • 2-4 years of relevant experience preferred (DSP, CNA, PCA, RBT, Med Tech, Caregiver)
  • Valid driver's license and Social Security number
  • Basic computer and documentation skills
  • Ability to pass required background and reference checks


WhatWe Offer:

  • Competitive Pay: $18.03/hour + Shift differential for weekend hours
  • 2nd Shift Sign-On Bonus: $1,250 (paid in two installments)
  • Consistent schedule: 1st and 2nd shift with rotating weekends
  • Paid training and growth opportunities


Outstanding Benefits:

  • Medical, dental, vision, and life insurance
  • 401(k) retirement plan
  • Paid time off (PTO)
  • Sick Time PTO
  • Tuition reimbursement
  • And more!


Work Location Flexibility: While this position is assigned to client homes living in our Clayton/Smithfield, NC locations, All Direct Support Professionals may be required to work at other Charles Lea Center sites as needed based on staffing and operational needs.


Physical Requirements:This role involves regular standing, walking, lifting (up to 50 lbs), and hands-on support. Reasonable accommodations are available.


Ready to Apply?

If you're ready to make a difference and grow in a meaningful career, we'd love to meet you! Fill out our quick, mobile-friendly application today and take the first step toward joining a team that's changing lives.


Charles Lea Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.

Apply