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2Nd Shift Call Center Jobs in Raleigh, NC (NOW HIRING)

Flowserve

Machinist 2nd shift

Raleigh, NC · On-site

... work center that will lead to increases in safety and efficiency * Accurately completing all ... Second shift hours Monday thru Friday, 14:45-23:15 * Overtime as required (required overtime will ...

Apex Tool Group, LLC

Material Handler 2nd Shift

Apex, NC · On-site

$16.50 - $20/hr

The Blueprint (Role Profile) Opportunity available for a 2nd Shift Material Handler in our Apex, NC distribution center. This position operates a forklift to move, load, and unload products in a ...

Ampcus

Call Center Customer Service Professional - IV

Cary, NC · On-site

$15.75 - $20.50/hr

Call Center Customer Service Professional - IV Job Location: Cary, NC Shifts and Hours: * Day Shift ... Midnight Shift: 12:00 AM - 8:00 AM Role Overview: We are seeking an experienced and dedicated ...

MDS Communications

Remote Call Center Sales Rep

Cary, NC · Remote

$15 - $16/hr

Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help ...

Flowserve Corporation

Machinist 2nd shift

Raleigh, NC

... work center that will lead to increases in safety and efficiency * Accurately complet ing all ... Second shift hours Monday thru Friday, 14:45-23:15 * Overtime as required ( required overtime will ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help ...

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All Jobs2Nd Shift Call Center Jobs2Nd Shift Call Center Jobs in Raleigh, NC

2Nd Shift Call Center information

See Raleigh, NC salary details

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$16

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How much do 2nd shift call center jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for 2nd shift call center in Raleigh, NC is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $17.21 per hour, depending on experience, location, and employer.

What is a 2nd shift call center?

A 2nd Shift Call Center job involves handling customer inquiries, support requests, or sales calls during the evening hours, typically between the afternoon and late night. Employees assist customers via phone, email, or chat, depending on the company. This shift is ideal for those who prefer working later in the day and may include higher pay differentials. Responsibilities vary but generally include troubleshooting issues, providing product information, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in a 2nd shift call center?

To thrive as a 2nd Shift Call Center representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and sometimes basic data entry or ticketing platforms is typical. Patience, resilience, and a customer-focused attitude set high performers apart in this position. These skills are crucial for effectively resolving customer inquiries, maintaining professionalism during high-volume periods, and ensuring customer satisfaction during non-standard work hours.

What are the typical working hours and work environment for a 2nd shift call center?

A 2nd Shift Call Center role typically starts in the afternoon and runs into the evening, often ranging from early afternoon to around midnight, depending on the employer's coverage needs. The work environment is generally fast-paced and team-oriented, with support from supervisors and access to resources for answering customer inquiries. Representatives usually work from a dedicated call center or, in some cases, remotely, using computers and headsets to manage calls and document interactions. This shift often deals with higher call volumes at certain times, requiring a strong ability to multitask and maintain focus. Choosing this shift can also provide greater flexibility for personal commitments during the day and opens up opportunities for advancement within the organization for those who consistently perform well.

What are the most commonly searched types of Call Center jobs in Raleigh, NC? The most popular types of Call Center jobs in Raleigh, NC are:
What are popular job titles related to 2Nd Shift Call Center jobs in Raleigh, NC? For 2Nd Shift Call Center jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching 2Nd Shift Call Center jobs in Raleigh, NC look for? The top searched job categories for 2Nd Shift Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for 2Nd Shift Call Center jobs? Cities near Raleigh, NC with the most 2Nd Shift Call Center job openings:
2Nd Shift Call Center jobs near you
Infographic showing various 2Nd Shift Call Center job openings in Raleigh, NC as of July 2026, with employment types broken down into 20% Full Time, 40% Part Time, and 40% Contract. Highlights an 100% In-person job distribution, with an average salary of $33,302 per year, or $16 per hour.

Customer Service Representative (Call Center)

The Autumn Group

Durham, NC • On-site

$15 - $19.25/hr

Full-time

Re-posted 8 days ago

Job description

Company Description
Job Description
The ideal candidate will demonstrate strong interpersonal skills in providing patient and healthcare provider support, understanding of medical benefits, Strong problem solving skills are essential for developing solutions that meet the needs of the work group, business and patient.
*Education
We require a minimum of a high school diploma or equivalent, though bachelor's degrees are preferred.
Qualifications
Qualifications
We are currently growing our team across a variety of roles and are interested in hearing from candidates with a proven track record of success in the following areas:
• Prior customer service experience in a call center environment highly desired
• Technical proficiency in a Customer Relationship Management System, preferably Salesforce.com
• Comfortable working with standard operating procedures with focus on quality
• Possess Strong problem solving skills such as superb listening skills and motivational interviewing
• Able to remain agile to address varying call types from multiple customer groups while communicating concisely and with credibility
• Ability to work a shift during core business hours between 8:30am - 8:00pm with extended hours to 10:00pm
• Successful completion of paid training without interruption is a must
Additional Information
All your information will be kept confidential according to EEO guidelines.

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