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Virtual Call Center Agent Jobs in Raleigh, NC (NOW HIRING)

Pitch Health Solutions

Transfer Agent

Raleigh, NC · Remote

Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and coachable. * Tech-ready: * PC or laptop with i5 processor (or higher), Windows 10+ * Upload Sped of ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Plan, Design, Implement and support IP based call center and US solutions * Analyze the existing ... Support Cisco Agent Desktop and Cisco Supervisor Desktop clients * Identify new offerings that ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Plan, Design, Implement and support IP based call center and US solutions * Analyze the existing ... Support Cisco Agent Desktop and Cisco Supervisor Desktop clients * Identify new offerings that ...

1st Class Assist

Appointment Setter

Raleigh, NC · On-site

Company Description We are a new company that provides virtual assistance, inbound and outbound call center solutions and administration support to businesses at an affordable cost. Our services are ...

1st Class Assist

Appointment Setter

Raleigh, NC · Remote

Company Description We are a new company that provides virtual assistance, inbound and outbound call center solutions and administration support to businesses at an affordable cost. Our services are ...

Planet Fitness

Member Support Center Manager

Durham, NC · On-site

$11.50 - $14.75/hr

Oversee the Member Support Center scheduling process, including optimizing and monitoring breaks and lunches, to support call volume. * Assist with resolving agent questions/problems, developing ...

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All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Raleigh, NC

Virtual Call Center Agent information

See Raleigh, NC salary details

$10

$16

$24

How much do virtual call center agent jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for virtual call center agent in Raleigh, NC is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.46 per hour, depending on experience, location, and employer.

What Does a Virtual Call Center Agent Do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

How to make $1000 a week remotely?

A Virtual Call Center Agent can earn $1000 a week by working full-time hours, often 40 or more per week, and handling high-volume or specialized customer service tasks. Increasing earnings may involve gaining relevant skills, certifications, or experience, and working for companies that offer competitive pay rates or performance bonuses.

What jobs pay 4000 a week without a degree?

A Virtual Call Center Agent can potentially earn around $4,000 per week through high-volume sales, performance bonuses, or commission-based pay, especially in roles that require strong communication skills and experience with customer management tools. Such roles often do not require a formal degree but may need relevant training, certifications, or proven sales ability. Earnings vary based on the company, location, and individual performance.

How much do virtual call centers make?

Virtual call center agents typically earn between $10 and $20 per hour, with average annual salaries ranging from $25,000 to $45,000. Earnings can vary based on experience, location, and the company, and agents often need strong communication skills and familiarity with call center software.

What are Virtual Call Center Agents?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

How can I make $2000 a week working from home?

A Virtual Call Center Agent can potentially earn $2000 a week by working full-time hours, handling high-volume customer calls, and gaining experience in specialized industries like tech or finance. Increasing earnings may involve developing strong communication skills, using relevant tools, and working for companies that offer competitive pay or performance-based incentives.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do Virtual Call Center Agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Raleigh, NC? The most popular types of Call Center Agent jobs in Raleigh, NC are:
What are popular job titles related to Virtual Call Center Agent jobs in Raleigh, NC? For Virtual Call Center Agent jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Agent jobs in Raleigh, NC look for? The top searched job categories for Virtual Call Center Agent jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Virtual Call Center Agent jobs? Cities near Raleigh, NC with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Raleigh, NC as of July 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $34,808 per year, or $16.7 per hour.

Transfer Agent

Pitch Health Solutions

Raleigh, NC • Remote

Full-time

Posted 15 days ago

Job description

Pitch Perfect Solutions is hiring experienced Transfer Agents to join our high-performing remote team. Since 2009, we’ve specialized in insurance lead generation — connecting interested customers with licensed agents.

Why Join Us?

  • $15/hour base pay
  • Commissions & weekly bonuses — top performers average $25+/hour
  • Bi-weekly direct deposit
  • Automated dialing system — no manual dialing
  • Supportive team & proven scripts
  • Full-time schedule: Mon–Fri, 9AM–6PM EST (no weekends!)

What You’ll Do

  • Handle outbound calls on our dialer (no cold leads).
  • Follow a simple script to verify customer info and pre-qualify interest.
  • Transfer qualified customers to licensed insurance agents.
  • Earn commission for every billable transfer (customer on call 3+ mins).

What We’re Looking For

  • Prior call center or transfer agent experience is strongly preferred.
  • Professional, reliable, and coachable.
  • Tech-ready:
  • PC or laptop with i5 processor (or higher), Windows 10+
  • Upload Sped of 30 mbps minimum 
  • Minimum 8GB RAM
  • Wired internet only (no Wi-Fi or hotspot)
  • USB headset with mic
  • Ability to work your full shift consistently.

Please give us a call on our job hotline 1 833 532 2119

Please say and spell your name slowly and leave a brief description of your previous experience and tell us why you think you would be a great asset to our team.

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