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1St Shift Call Center Jobs in Raleigh, NC (NOW HIRING)

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

Regular Shift: 11:30 AM - 8:00 PM, Monday-Friday or Tuesday-Saturday * Rotating Saturdays: Once per ... The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help ...

SPECTRUM

Call Center Representative

Morrisville, NC · On-site

$20/hr

During your shift, you will find yourself in the office answering calls, resolving issues ... call center * Technical Skills: MS Office, computer skills, typing * Skills: Communication ...

MDS Communications

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help ...

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All Jobs1St Shift Call Center Jobs1St Shift Call Center Jobs in Raleigh, NC

1St Shift Call Center information

See Raleigh, NC salary details

$10

$17

$24

How much do 1st shift call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for 1st shift call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a 1st shift call center?

A 1st shift call center job refers to a customer service or support position where employees work during the first shift of the day, typically starting in the morning and ending in the afternoon (e.g., 8:00 AM to 4:00 PM). These roles involve handling incoming or outgoing calls, assisting customers with inquiries, resolving issues, and providing information about products or services. Working the 1st shift is popular among those who prefer a traditional daytime work schedule and want evenings free.

What are the key skills and qualifications needed to thrive as a 1st shift call center representative?

To thrive as a 1st Shift Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is often required. Active listening, patience, and a calm demeanor under pressure are standout soft skills for this role. These skills ensure efficient customer service, quick issue resolution, and a positive experience for both customers and the organization.

What are some common challenges faced by agents working in a 1st shift call center, and how can they be managed?

Agents working in a 1st Shift Call Center often handle high call volumes during peak business hours, which can be demanding and fast-paced. Managing time effectively, staying organized, and utilizing stress-reduction techniques are key to maintaining productivity and delivering quality customer service. Regular team meetings and support from supervisors also help address challenges and foster a collaborative work environment. Embracing feedback and continuous learning enables agents to improve their skills and advance within the company.

What are the most commonly searched types of Call Center jobs in Raleigh, NC?

The most popular types of Call Center jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for 1St Shift Call Center jobs?

Cities near Raleigh, NC with the most 1St Shift Call Center job openings:

1St Shift Call Center jobs near you
Infographic showing various 1St Shift Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 60% Full Time, 20% Part Time, and 20% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.

Call Center Representative

Avcend

Cary, NC • On-site

$20.40/hr

Contractor

Re-posted 16 days ago

Job description

Job Title: Call Center Representative
Client: McKesson
Pay Rate: $20.40/hour on W2
Duration: 3-month contract (Temp-to-Perm based on performance and attendance)
Work Location: Onsite – 11800 Weston Parkway, Cary, NC
 

Work Schedule:

  • Regular Shift: 11:30 AM – 8:00 PM, Monday–Friday or Tuesday–Saturday
  • Rotating Saturdays: Once per month (weekday off provided)
  • Training Schedule: Onsite, 9:00 AM – 6:00 PM for 3–6 weeks
 

Job Summary:
The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer inquiries. This role requires strong communication skills, empathy when speaking with patients, and attention to detail.

Key Responsibilities:

  • Handle inbound and outbound pharmacy-related calls
  • Schedule medication refills and deliveries
  • Answer patient questions and route calls to clinical teams when needed
  • Update patient profiles and document call notes accurately
  • Verify insurance and payment information
  • Identify and report adverse events and product complaints

Required Qualifications:

  • Minimum 1 year of recent call center experience
  • Excellent verbal and written communication skills
  • Professional phone etiquette with strong customer service skills
  • Ability to show empathy when speaking with patients
  • Basic computer skills (Microsoft applications)

Preferred Qualifications:

  • Pharmacy or healthcare call center experience
  • Medical office experience or medical terminology knowledge

Additional Notes:

  • Training and work are fully onsite
  • Good attendance is very important
  • Cell phone usage is not permitted at the desk
  • Onsite gym available
  • Holidays off (unpaid)