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1St Shift Call Center Jobs in Raleigh, NC (NOW HIRING)

Flowserve Corporation

Machinist 1st shift

Raleigh, NC · On-site

$20 - $27.25/hr

... work center that will lead to increases in safety and efficiency * Accurately complet ing all ... First shift positions Monday thru Friday, 06:30-1500 * Second shift hours Monday thru Friday, 14:45 ...

Heartfields at Cary

1st Shift Cook

Cary, NC · On-site

$14.25 - $19/hr

TerraBella Senior Living is looking for a Cook to join our community HeartFields at Cary 1st Shift ... At Discovery Senior Living, we're unified by certain, core values, which we call our "Pillars of ...

Heartfields at Cary

1st Shift Cook

Cary, NC

$19 - $20/hr

TerraBella Senior Living is looking for a Cook to join our community HeartFields at Cary 1st Shift ... At Discovery Senior Living, we're unified by certain, core values, which we call our "Pillars of ...

TerraBella Senior Living

1st Shift Cook

Cary, NC · On-site

$19 - $20/hr

TerraBella Senior Living is looking for a Cook to join our community HeartFields at Cary 1st Shift ... At Discovery Senior Living, we're unified by certain, core values, which we call our "Pillars of ...

Eaton

Assembler I - 1st Shift - CPO

Raleigh, NC · On-site

$18.50/hr

Eaton's ES AMER ESS division is currently seeking an Assembler I - 1st Shift - CPO at the Capital ... call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be ...

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All Jobs1St Shift Call Center Jobs1St Shift Call Center Jobs in Raleigh, NC

1St Shift Call Center information

See Raleigh, NC salary details

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How much do 1st shift call center jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for 1st shift call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a 1st shift call center?

A 1st shift call center job refers to a customer service or support position where employees work during the first shift of the day, typically starting in the morning and ending in the afternoon (e.g., 8:00 AM to 4:00 PM). These roles involve handling incoming or outgoing calls, assisting customers with inquiries, resolving issues, and providing information about products or services. Working the 1st shift is popular among those who prefer a traditional daytime work schedule and want evenings free.

What are the key skills and qualifications needed to thrive as a 1st shift call center representative?

To thrive as a 1st Shift Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is often required. Active listening, patience, and a calm demeanor under pressure are standout soft skills for this role. These skills ensure efficient customer service, quick issue resolution, and a positive experience for both customers and the organization.

What are some common challenges faced by agents working in a 1st shift call center, and how can they be managed?

Agents working in a 1st Shift Call Center often handle high call volumes during peak business hours, which can be demanding and fast-paced. Managing time effectively, staying organized, and utilizing stress-reduction techniques are key to maintaining productivity and delivering quality customer service. Regular team meetings and support from supervisors also help address challenges and foster a collaborative work environment. Embracing feedback and continuous learning enables agents to improve their skills and advance within the company.

How to start working at a 1st shift call center?

To start working at a 1st shift call center, you should research available job openings, prepare a resume highlighting communication and customer service skills, and apply through company websites or job boards. Many positions require a high school diploma or equivalent and may include training on company-specific systems. Interviewing and demonstrating strong interpersonal skills are key steps in securing the role.
What are the most commonly searched types of Call Center jobs in Raleigh, NC? The most popular types of Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for 1St Shift Call Center jobs? Cities near Raleigh, NC with the most 1St Shift Call Center job openings:
1St Shift Call Center jobs near you
Infographic showing various 1St Shift Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 60% Full Time, 20% Part Time, and 20% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.

Supervisor, Customer Service (Contact Center Environment) #4895

GRAIL

Raleigh, NC • Hybrid

Full-time

Posted 6 days ago

Job description

Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.
 
We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine’s greatest challenges.
 
GRAIL is headquartered in the bay area of California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.
 
For more information, please visit grail.com

The Supervisor, Customer Service oversees a team of customer service coordinators to ensure efficient, high-quality delivery of support to customers. This role is responsible for daily team operations, coaching and developing staff, monitoring performance, and ensuring service levels are met. The Supervisor serves as a key link between frontline staff and management, driving continuous improvement in service processes and customer satisfaction.

This role is based at our Durham, North Carolina, office. It offers a flexible work arrangement, with the ability to work from GRAIL's office or from home. Our current flexible work arrangement policy requires that a minimum of 60%, or 24 hours, of your total work week be on-site. Your specific schedule, determined in collaboration with your manager, will align with team and business needs and may change over time.

Responsibilties:
  • Supervise the day-to-day activities of the customer service team, ensuring consistent and timely response to customer inquiries and escalations.
  • Assign and monitor workloads, balancing resources to meet service level agreements (SLAs) and departmental goals.
  • Provide coaching, mentoring, and performance feedback to team members, supporting their professional growth and development.
  • Handle escalated customer issues that require supervisory intervention, ensuring resolution with professionalism and efficiency.
  • Support onboarding and training of new team members to ensure consistent understanding of policies, procedures, and systems.
  • Collaborate with cross-functional teams (e.g., Sales, Operations, Technical Support, Finance, Product, Software, Lab Operations) to resolve customer issues and improve service delivery.
  • Identify opportunities to enhance processes, policies, or tools to improve efficiency and customer satisfaction.
  • Contribute to the development and achievement of departmental objectives and metrics

These responsibilities summarize the role's primary responsibilities and are not an exhaustive list. They may change at the company's discretion.

Required Qualifications:
  • Bachelor’s degree in Business, Communications, or a related field; or equivalent combination of education and experience.
  • Monitor service quality and productivity through reports, call monitoring, and case audits; implement corrective actions where needed.
  • 5+ years of relevant customer service experience(call center environment), with at least 1–2 years in a team lead, senior coordinator, or supervisory capacity.
  • Ability to travel 5% as required.
Preferred Qualifications:
  • Demonstrated level of knowledge regarding applicable regulatory standards commensurate with the position's complexity and scope, contributing to organizational regulatory compliance. Minimal applicable standards for this position include:  
    • Clinical laboratory regulations (e.g. CAP, CLIA, NYSDOH, ISO 15189)
    • Protected health information (e.g. HIPAA, GDPR)
  • Strong leadership and team management skills, with the ability to motivate, coach, and develop staff.
  • Excellent interpersonal and communication skills to manage both customer interactions and team collaboration.
  • Customer service experience, preferred in Call center operations roles.  
  • Solid problem-solving and decision-making skills for resolving complex issues.
  • Proficiency with customer service systems, CRM platforms, and office productivity tools.
  • Strong organizational skills, with the ability to prioritize and manage multiple responsibilities.
  • Analytical skills to review performance data, identify trends, and implement improvements.
  • Ability to work effectively in a fast-paced, customer-focused environment.
  • Experience with navigating CRM tools such as SalesForce is highly preferred.
Physical Demands & Working Environment:
  • Hours and days may vary depending on operational needs.
  • Office or call center environment with frequent use of computers and telephones.
  • Standing or sitting for long periods of time may be necessary.
  • May be exposed to hazardous materials, blood specimens and instruments with moving parts, heating or freezing elements, and high speed centrifugation.
The expected, full-time, annual base pay scale for this position is $80K-$106K. Actual base pay will consider skills, experience, and location.

This role may be eligible for other forms of compensation, including an annual bonus and/or incentives, subject to the terms of the applicable plans and Company discretion. This range reflects a good-faith estimate of the range that the Company reasonably expects to pay for the position upon hire; the actual compensation offered may vary depending on factors such as the candidate’s qualifications. Employees in this role are also eligible for GRAIL’s comprehensive and competitive benefits package, offered in accordance with our applicable plans and policies. This package currently includes flexible time-off or vacation; a 401(k) retirement plan with employer match; medical, dental, and vision coverage; and carefully selected mindfulness programs.
 
GRAIL is an equal employment opportunity employer, and we are committed to building a workplace where every individual can thrive, contribute, and grow. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, disability, status as a protected veteran, , or any other class or characteristic protected by applicable federal, state, and local laws. Additionally, GRAIL will consider for employment qualified applicants with arrest and conviction records in a manner consistent with applicable law and provide reasonable accommodations to qualified individuals with disabilities. Please contact us at rc@grailbio.com if you require an accommodation to apply for an open position.
 
GRAIL maintains a drug-free workplace. We welcome job-seekers from all backgrounds to join us!