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1St Shift Call Center Jobs in Raleigh, NC (NOW HIRING)

Ampcus

Call Center Customer Service Professional - IV

Cary, NC · On-site

$15.75 - $20.50/hr

Call Center Customer Service Professional - IV Job Location: Cary, NC Shifts and Hours: * Day Shift ... Midnight Shift: 12:00 AM - 8:00 AM Role Overview: We are seeking an experienced and dedicated ...

MDS Communications

Remote Call Center Sales Rep

Cary, NC · Remote

$15 - $16/hr

Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help ...

Flowserve

Machinist 1st shift

Raleigh, NC · On-site

$20 - $27.25/hr

... work center that will lead to increases in safety and efficiency * Accurately completing all ... First shift positions Monday thru Friday, 06:30-1500 * Second shift hours Monday thru Friday, 14:45 ...

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All Jobs1St Shift Call Center Jobs1St Shift Call Center Jobs in Raleigh, NC

1St Shift Call Center information

See Raleigh, NC salary details

$10

$17

$24

How much do 1st shift call center jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for 1st shift call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a 1st shift call center?

A 1st shift call center job refers to a customer service or support position where employees work during the first shift of the day, typically starting in the morning and ending in the afternoon (e.g., 8:00 AM to 4:00 PM). These roles involve handling incoming or outgoing calls, assisting customers with inquiries, resolving issues, and providing information about products or services. Working the 1st shift is popular among those who prefer a traditional daytime work schedule and want evenings free.

What are the key skills and qualifications needed to thrive as a 1st shift call center representative?

To thrive as a 1st Shift Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is often required. Active listening, patience, and a calm demeanor under pressure are standout soft skills for this role. These skills ensure efficient customer service, quick issue resolution, and a positive experience for both customers and the organization.

What are some common challenges faced by agents working in a 1st shift call center, and how can they be managed?

Agents working in a 1st Shift Call Center often handle high call volumes during peak business hours, which can be demanding and fast-paced. Managing time effectively, staying organized, and utilizing stress-reduction techniques are key to maintaining productivity and delivering quality customer service. Regular team meetings and support from supervisors also help address challenges and foster a collaborative work environment. Embracing feedback and continuous learning enables agents to improve their skills and advance within the company.

How to start working at a 1st shift call center?

To start working at a 1st shift call center, you should research available job openings, prepare a resume highlighting communication and customer service skills, and apply through company websites or job boards. Many positions require a high school diploma or equivalent and may include training on company-specific systems. Interviewing and demonstrating strong interpersonal skills are key steps in securing the role.
What are the most commonly searched types of Call Center jobs in Raleigh, NC? The most popular types of Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for 1St Shift Call Center jobs? Cities near Raleigh, NC with the most 1St Shift Call Center job openings:
1St Shift Call Center jobs near you
Infographic showing various 1St Shift Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 60% Full Time, 20% Part Time, and 20% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.

BDC/Call Center Representive

Classic Toyota of Henderson

Henderson, NC • On-site

$14 - $18.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Job Title: BDC / Call Center Representative - Automotive Dealership (Toyota)
Location: Classic Toyota Of Henderson
Employment Type: Full-Time
Department: Business Development Center (BDC)
Position Overview
We are seeking a motivated and customer-focused BDC / Call Center Representative to join our automotive team. This role is the first point of contact for our customers, handling inbound and outbound calls for both sales and service departments, scheduling appointments, and managing internet leads.
The ideal candidate is energetic, organized, and comfortable communicating with customers in a fast-paced environment.
Key Responsibilities
  • Answer inbound calls for sales and service inquiries in a professional and friendly manner
  • Schedule and confirm appointments for sales consultations and service visits
  • Respond to internet leads (email, website, third-party platforms) promptly and effectively
  • Make outbound follow-up calls to customers regarding:
    • Missed appointments
    • Service reminders
    • Sales opportunities
  • Accurately log all customer interactions in the CRM system
  • Provide basic information on vehicles, services, pricing, and availability
  • Work closely with sales and service teams to ensure a smooth customer experience
  • Meet or exceed daily, weekly, and monthly performance goals
Qualifications
  • Previous call center, BDC, or customer service experience preferred
  • Automotive dealership experience is a plus (but not required)
  • Strong verbal and written communication skills
  • Ability to multitask and stay organized in a fast-paced environment
  • Comfortable using computers, CRM systems, and phone systems
  • Positive attitude with a customer-first mindset
  • Reliable and punctual
Compensation & Benefits
  • Competitive hourly pay + performance bonuses
  • Paid training
  • Health, dental, and vision insurance (if applicable)
  • Paid time off (Vacation and Sick Leave)
  • Opportunities for growth within the dealership
  • 401K plus match
Schedule
  • Full-time position
  • Must be available to work flexible hours, including some evenings and weekends
Why Join Us?
Join a team that values customer service, teamwork, and growth. As a BDC Representative, you play a critical role in driving business and creating exceptional customer experiences from the very first interaction.
Apply today to start your career in the automotive industry!

Apply