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Hospital Call Center Jobs (NOW HIRING)

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

... team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. Just as ... The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during ...

Adecco

Call Center Representatives

Boston, MA · On-site

$23 - $25/hr

Support hospital teams with after-hours communication * Maintain and update schedules, databases ... Prior call center experience required * Medical call center experience preferred * Strong ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

... team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. Just as ... The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during ...

Olympic Medical Center

Call Center Agent I

Port Angeles, WA · On-site

$19.62 - $27.66/hr

Manages incoming phone calls and messages from a central call center for all OMP provider-based clinics and Hospital Outpatient Departments, as assigned. Documents telephone messages into EHR and ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance ... Hospital Indemnity, Substance Abuse Professionals programming Retirement Benefits: 401k and Union ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance ... Hospital Indemnity, Substance Abuse Professionals programming Retirement Benefits: 401k and Union ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance ... Hospital Indemnity, Substance Abuse Professionals programming Retirement Benefits: 401k and Union ...

THE ONE GROUP Denver

Call Center Agent

Denver, CO · On-site

$20 - $21/hr

Our call center offers an excellent chance to transition from the restaurant while staying engaged ... Group Accident, Hospital Indemnity, and Critical Illness Insurance * Traditional and Roth 401(k) ...

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Hospital Call Center information

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How much do hospital call center jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for hospital call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by Hospital Call Center representatives and how can I prepare for them?

Hospital Call Center representatives frequently handle high call volumes, urgent requests, and emotionally charged situations, which can be stressful. To succeed, it's important to develop strong communication skills, the ability to remain calm under pressure, and familiarity with hospital procedures and medical terminology. You may also need to quickly triage calls and coordinate with various hospital departments, so being organized and adaptable is key. Practicing empathy and active listening will help you provide excellent service to patients and their families.

What is the difference between Hospital Call Center vs Medical Office Receptionist?

AspectHospital Call CenterMedical Office Receptionist
CredentialsHigh school diploma; some roles may require healthcare certificationsHigh school diploma; healthcare certifications optional
Work EnvironmentCall centers within hospitals, handling inbound/outbound callsFront desk of medical offices, interacting with patients face-to-face
Employer & IndustryHospitals, healthcare networksPrivate practices, clinics, outpatient facilities
Primary DutiesAnswering calls, scheduling, patient inquiriesGreeting patients, scheduling appointments, administrative tasks

The Hospital Call Center and Medical Office Receptionist roles both involve patient communication but differ mainly in work environment and daily tasks. The Hospital Call Center focuses on managing calls and coordinating care remotely, while the Medical Office Receptionist handles in-person patient interactions at a medical practice.

What are hospital call centers?

Hospital call centers are centralized communication hubs within healthcare facilities that handle incoming and outgoing calls to support patients, medical staff, and administrative operations. Their responsibilities typically include scheduling appointments, providing information about hospital services, handling patient inquiries, and sometimes assisting with emergency communications. These centers help streamline communication, improve patient experience, and ensure that information flows efficiently between patients and hospital departments.

What are the key skills and qualifications needed to thrive as a Hospital Call Center Representative, and why are they important?

To thrive as a Hospital Call Center Representative, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with hospital information systems, multi-line phone systems, and scheduling software is typically required. Empathy, patience, and the ability to remain calm under pressure are critical soft skills for managing distressed callers and facilitating clear information exchange. These abilities ensure accurate support for patients and staff, efficient call resolution, and a positive experience for all stakeholders.
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Hospital Call Center jobs near you
Call Center Representative

Call Center Representative

VRC Investigations

Denton, TX

$16 - $17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

VRC Investigations is currently expanding our Call Center Research Assistants Unit within our HOSPITAL CANVASS.COM division. Veracity Research Co. Investigations (VRC), is one of the nation’s leading and most experienced investigation companies.
HOSPITALCANVASS.COM, serves the insurance industry as a leading national service provider in researching and locating information request from clients. We currently have career opportunities for experienced, self-determined, and highly motivated individuals that would like to join our team of professionals in our efforts to deter and combat insurance fraud.
VRC is seeking qualified call center research assistants with nationwide call center experience. The primary responsibility of this position is to assist in the day-to-day insurance fraud defense investigations and operational needs for multi-state regions. As a key member of the VRC team, the research assistant will make outbound calls to medical facilities to validate worker’s compensation claims. The call center research assistant will complete tasks with other team members under management supervision. All team members must have good phone etiquette, excellent computer skills, be able to multi-task, and problem solve. This position is a full-time, non-exempt, position located in our corporate office in Denton, TX.

The successful candidate will have related experience in one or more of the follow areas:
  • Nationwide high-volume call center experience
  • Nationwide collections experience
  • Experience meeting deadlines
Core Duties amp; Responsibilities:
  • Outbound calls to different medical facilities, pharmacies and other related locations to determine medical history
  • Make 120 – 150 calls a day
  • Set up files for processing by facilities located within a provided geographical range
  • Meet departmental goals for outbound calls
  • Document all call information according to standard operating procedures
  • Track and report all information received
  • Format and edit canvass reports
  • Assist in ensuring canvasses are completed by deadlines
  • Assist other team members in daily functions.
Applicants must meet the following requirements:
  • Nationwide high call volume experience (1 year or more required)
  • Nationwide collections experience (1 year or more required)
  • Upbeat, positive demeanor with an attitude for success
  • Meet individual and team performance standards while maintaining good attendance and dependability
  • Show courtesy and professionalism on all calls to ensure a positive experience
  • Be highly motivated and possess the ability to work under little supervision
  • Demonstrate ability to effectively manage time, and understand directives
  • Excellent written and verbal communication skills
  • Ability to read, decipher and summarize information quickly
  • Must be proficient in Microsoft Office applications to include Microsoft Outlook, Excel, Word, and PowerPoint
  • Must pass a drug test and pre-employment testing
  • Upon hiring you must proficiently learn and utilize all electronic tools as required within the scope of this position to include the company's IMS case tracking system

Benefits:
VRC offers medical, dental, vison, disability benefits, as well as paid vacation, and a 401K/Profit Sharing retirement plan.

Compensation:
VRC employees are paid on a bi-weekly basis at an hourly wage of $16 to $17 an hour, commensurate with experience.
For more information and to apply online, please visit our web site located at www.vrcinvestigations.com

Apply