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Hospital Call Center Jobs (NOW HIRING)

UHS

CALL CENTER SPECIALIST

Memphis, TN · On-site

$15 - $18.75/hr

The 365-bed facility is one of the largest free-standing psychiatric hospitals in the United States ... The Call Center Specialist works as member of Admissions Department and represents LBHS and its ...

UHS

CALL CENTER SPECIALIST

Memphis, TN · On-site

$15 - $18.75/hr

The 365-bed facility is one of the largest free-standing psychiatric hospitals in the United States ... The Call Center Specialist works as member of Admissions Department and represents LBHS and its ...

Universal Health Services

CALL CENTER SPECIALIST

Memphis, TN · On-site

$15 - $18.75/hr

The 365-bed facility is one of the largest free-standing psychiatric hospitals in the United States ... The Call Center Specialist works as member of Admissions Department and represents LBHS and its ...

Russell Tobin

Call Center Representative

Tempe, AZ · On-site

$17 - $18/hr

The Call Center team is looking for talented associates that are eager to support our call center ... and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee ...

Tufts Medicine

Call Center Rep

Boston, MA · On-site

$17.50 - $21.75/hr

As a call center representative at Tufts Medical Center you will be a key member of the hospitality ... Answer phone calls from hospital staff and patients in a timely and effective manner by utilizing ...

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Hospital Call Center information

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How much do hospital call center jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for hospital call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by Hospital Call Center representatives and how can I prepare for them?

Hospital Call Center representatives frequently handle high call volumes, urgent requests, and emotionally charged situations, which can be stressful. To succeed, it's important to develop strong communication skills, the ability to remain calm under pressure, and familiarity with hospital procedures and medical terminology. You may also need to quickly triage calls and coordinate with various hospital departments, so being organized and adaptable is key. Practicing empathy and active listening will help you provide excellent service to patients and their families.

What is the difference between Hospital Call Center vs Medical Office Receptionist?

AspectHospital Call CenterMedical Office Receptionist
CredentialsHigh school diploma; some roles may require healthcare certificationsHigh school diploma; healthcare certifications optional
Work EnvironmentCall centers within hospitals, handling inbound/outbound callsFront desk of medical offices, interacting with patients face-to-face
Employer & IndustryHospitals, healthcare networksPrivate practices, clinics, outpatient facilities
Primary DutiesAnswering calls, scheduling, patient inquiriesGreeting patients, scheduling appointments, administrative tasks

The Hospital Call Center and Medical Office Receptionist roles both involve patient communication but differ mainly in work environment and daily tasks. The Hospital Call Center focuses on managing calls and coordinating care remotely, while the Medical Office Receptionist handles in-person patient interactions at a medical practice.

What are hospital call centers?

Hospital call centers are centralized communication hubs within healthcare facilities that handle incoming and outgoing calls to support patients, medical staff, and administrative operations. Their responsibilities typically include scheduling appointments, providing information about hospital services, handling patient inquiries, and sometimes assisting with emergency communications. These centers help streamline communication, improve patient experience, and ensure that information flows efficiently between patients and hospital departments.

What are the key skills and qualifications needed to thrive as a Hospital Call Center Representative, and why are they important?

To thrive as a Hospital Call Center Representative, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with hospital information systems, multi-line phone systems, and scheduling software is typically required. Empathy, patience, and the ability to remain calm under pressure are critical soft skills for managing distressed callers and facilitating clear information exchange. These abilities ensure accurate support for patients and staff, efficient call resolution, and a positive experience for all stakeholders.
More about Hospital Call Center jobs
What cities are hiring for Hospital Call Center jobs? Cities with the most Hospital Call Center job openings:
What states have the most Hospital Call Center jobs? States with the most job openings for Hospital Call Center jobs include:
What job categories do people searching Hospital Call Center jobs look for? The top searched job categories for Hospital Call Center jobs are:
Hospital Call Center jobs near you
Pharmacy Call Center Representative

Pharmacy Call Center Representative

Upstate University Hospital

Syracuse, NY • On-site

$15.75 - $19.75/hr

Other

Re-posted 16 days ago

Job description

Job Summary:
The Pharmacy Call Center Representative answers all incoming lines to the Call Center (phone, web chat, email, fax, text) for all outpatient pharmacy locations. By utilizing directories and active listening, the Representative will accurately and efficiently discern the callers needs and appropriately assist. The incumbent will utilize several information systems and will interact with all outpatient pharmacy areas. Assists callers with complaints by gathering information to send a message to the appropriate Associate Director of Pharmacy via e-mail or phone. Provide one call resolution, demonstrating excellent customer service and problem-solving skills, while assisting customers and providing general information about outpatient pharmacy programs and services. Presents a positive responsive image to all callers, be articulate, and demonstrate excellent customer service skills while building a rapport with callers from diverse cultural backgrounds. The incumbent must also maintain professional tone, spoken and written, at all times.
Minimum Qualifications:
Associate's degree and two years of relevant health care or call center experience (preferably in a pharmacy, hospital or medical call center setting) or equivalent combination of education and experience required. National Pharmacy Technician Certification within 18 months of hire required. Excellent written/oral communication, interpersonal, organizational, conflict resolution, and computer skills required. Ability to multitask.
Preferred Qualifications:
Experience with healthcare insurance prior authorization/coding and performing insurance carrier/managed care review preferred.
Work Days:
Monday - Friday between 8:00am and 6:00pm Holidays and weekends as needed based on operational need.
Message to Applicants:
Recruitment Office: Human Resources
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.

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