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Hospital Call Center Jobs in Ohio (NOW HIRING)

Promedica

Call Center Representative-

Toledo, OH · On-site

$15.75 - $19.75/hr

As the Call Center Representative, you will make the first impression on ProMedica patients ... You will create and facilitate coordination of services and referrals from physicians, hospitals ...

Compass Group

CALL CENTER OPERATOR

Garfield Heights, OH · On-site

$19/hr

Some call center/food service experience * Pay Range: $17.00 per hour to $19.00 per hour. Make a ... Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program * Full-time ...

Compass Group

CALL CENTER OPERATOR

Garfield Heights, OH · On-site

$19/hr

Some call center/food service experience * Pay Range: $17.00 per hour to $19.00 per hour. Make a ... Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program * Full-time ...

Compass Group

CALL CENTER OPERATOR

Garfield Heights, OH · On-site

$19/hr

Some call center/food service experience * Pay Range: $17.00 per hour to $19.00 per hour. Make a ... Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program * Full-time ...

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All JobsHospital Call Center JobsHospital Call Center Jobs in Ohio

Hospital Call Center information

See Ohio salary details

$10

$17

$23

How much do hospital call center jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for hospital call center in Ohio is $17.03, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What is a hospital call center?

Hospital call centers are centralized communication hubs within healthcare facilities that handle incoming and outgoing calls to support patients, medical staff, and administrative operations. Their responsibilities typically include scheduling appointments, providing information about hospital services, handling patient inquiries, and sometimes assisting with emergency communications. These centers help streamline communication, improve patient experience, and ensure that information flows efficiently between patients and hospital departments.

What are the key skills and qualifications needed to thrive as a hospital call center representative?

To thrive as a Hospital Call Center Representative, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with hospital information systems, multi-line phone systems, and scheduling software is typically required. Empathy, patience, and the ability to remain calm under pressure are critical soft skills for managing distressed callers and facilitating clear information exchange. These abilities ensure accurate support for patients and staff, efficient call resolution, and a positive experience for all stakeholders.

What are some common challenges faced by hospital call center representatives and how can I prepare for them?

Hospital Call Center representatives frequently handle high call volumes, urgent requests, and emotionally charged situations, which can be stressful. To succeed, it's important to develop strong communication skills, the ability to remain calm under pressure, and familiarity with hospital procedures and medical terminology. You may also need to quickly triage calls and coordinate with various hospital departments, so being organized and adaptable is key. Practicing empathy and active listening will help you provide excellent service to patients and their families.

What is the difference between Hospital Call Center vs Medical Office Receptionist?

AspectHospital Call CenterMedical Office Receptionist
CredentialsHigh school diploma; some roles may require healthcare certificationsHigh school diploma; healthcare certifications optional
Work EnvironmentCall centers within hospitals, handling inbound/outbound callsFront desk of medical offices, interacting with patients face-to-face
Employer & IndustryHospitals, healthcare networksPrivate practices, clinics, outpatient facilities
Primary DutiesAnswering calls, scheduling, patient inquiriesGreeting patients, scheduling appointments, administrative tasks

The Hospital Call Center and Medical Office Receptionist roles both involve patient communication but differ mainly in work environment and daily tasks. The Hospital Call Center focuses on managing calls and coordinating care remotely, while the Medical Office Receptionist handles in-person patient interactions at a medical practice.

What are popular job titles related to Hospital Call Center jobs in Ohio?

For Hospital Call Center jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Hospital Call Center jobs in Ohio look for?

The top searched job categories for Hospital Call Center jobs in Ohio are:

What cities in Ohio are hiring for Hospital Call Center jobs?

Cities in Ohio with the most Hospital Call Center job openings:

Hospital Call Center jobs near you
Infographic showing various Hospital Call Center job openings in Ohio as of August 2026, with employment types broken down into 67% Full Time, 25% Part Time, and 8% Nights. Highlights an 100% In-person job distribution, with an average salary of $35,420 per year, or $17 per hour.

Call Center Coordinator (Weekend Only)

Cincinnati, OH • On-site

New Vista Behavioral Health
Offices of Mental Health Practitioners • 51 - 200 employees
Learn more about New Vista Behavioral Healthexternal

$19 - $22.50/hr

Full-time

Posted 14 days ago

Job description

Call Center Coordinator (Weekends Only)

Schedule: Saturday amp; Sunday
Shifts: 7:00 AM–7:00 PM or 7:00 PM–7:00 AM
Position Type: Weekend / Shift-Based
Pay Range: $19 - $22.50

Position Summary

The Call Center Coordinator serves as the central communication and coordination point for the behavioral health organization during weekend operations. This position supports patients, referral sources, facilities, clinical teams, and internal departments by managing incoming calls, coordinating referrals and admissions, facilitating communication with on-call clinical leadership, and ensuring timely follow-through on operational and patient-care needs.

The Call Center Coordinator is responsible for maintaining a calm, professional, and responsive communication environment, particularly when handling urgent behavioral health inquiries, crisis-related calls, admissions, transfers, and after-hours requests.

How You Will Make a Difference
  • Serve as the primary weekend point of contact for incoming calls, referrals, inquiries, and operational communications.
  • Answer and appropriately route calls from patients, families, hospitals, emergency departments, referral sources, providers, and community partners.
  • Receive and coordinate behavioral health referrals and ensure required information is obtained and communicated to the appropriate clinical or admissions team.
  • Coordinate communication with on-call psychiatrists/NPs, nursing leadership, clinical teams, admissions staff, and other designated weekend leadership.
  • Facilitate timely communication regarding admissions, transfers, bed availability, dispositions, and other patient-flow needs.
  • Obtain and document pertinent referral information accurately in the EMR and/or designated tracking systems.
  • Monitor pending referrals, callbacks, admissions, and other open items throughout the shift to ensure appropriate follow-up.
  • Escalate urgent clinical, safety, operational, or patient-related concerns to the appropriate on-call leader or clinical professional.
  • Maintain clear and timely documentation of calls, referrals, communications, and actions taken.
  • Protect patient confidentiality and follow HIPAA, organizational policies, and established behavioral health communication protocols.
  • Provide professional and compassionate communication to patients and families, recognizing that callers may be experiencing significant emotional distress.
  • Support weekend coordination between the behavioral health head office and affiliated programs, facilities, and clinical teams.
  • Conduct thorough shift-to-shift handoffs, including outstanding referrals, pending callbacks, admissions, transfers, safety concerns, and other items requiring follow-up.
  • Maintain awareness of weekend staffing, on-call coverage, escalation pathways, and organizational resources.
  • Support smooth transition of outstanding work to the next shift and weekday operations.
  • Perform other administrative and coordination duties as assigned.
Qualifications
  • High school diploma or equivalent required; associate or bachelor's degree in healthcare, behavioral health, human services, business, or a related field preferred.
  • Must be 21 or older
  • Previous experience in a behavioral health, healthcare, hospital, call center, admissions, intake, patient access, or customer service environment preferred.
  • Experience handling high-volume telephone communications and coordinating multiple priorities.
  • Strong communication, organization, and problem-solving skills.
  • Ability to remain calm and professional when interacting with individuals experiencing emotional distress or behavioral health concerns.
  • Ability to recognize situations requiring immediate escalation and follow established protocols.
  • Strong attention to detail and accurate documentation skills.
  • Proficiency with electronic medical records, call-management systems, Microsoft Office, and other standard computer applications preferred.
  • Ability to work independently during weekend and overnight operations while maintaining effective communication with on-call leadership.

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