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Hospital Call Center Jobs in Baton Rouge, LA (NOW HIRING)

GO RIDE LLC

Customer Service Reservationist

Baton Rouge, LA · On-site

$10 - $12/hr

  • Medical

  • Dental

  • Vision

  • PTO

... hospital visits, nursing homes, and other locations. Maintains knowledge of ongoing programs, pricing, and procedures. Meets or exceeds all performance targets for the call center. Works with ...

GO RIDE LLC

Customer Service Reservationist

Baton Rouge, LA · On-site

$10 - $12/hr

  • Medical

  • Dental

  • Vision

  • PTO

... hospital visits, nursing homes, and other locations. • Maintains knowledge of ongoing programs, pricing, and procedures. • Meets or exceeds all performance targets for the call center. • Works ...

Go-Ride

Customer Service Reservationist

Baton Rouge, LA · On-site

$12.50 - $17/hr

  • Medical

  • Dental

  • Vision

  • PTO

... hospital visits, nursing homes, and other locations. * Maintains knowledge of ongoing programs, pricing, and procedures. * Meets or exceeds all performance targets for the call center. * Works with ...

The Inline Group

Cardiology Physician

Zachary, LA · On-site

$500K/yr

  • Medical

  • Life

  • Retirement

  • PTO

DETAILS:- State-of-the-art cath labs- Excellent hospital relationships- Ability to focus on ... 24/7 mid-level call center takes first call, so even when physicians are on call, they answer ...

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All JobsHospital Call Center JobsHospital Call Center Jobs in Baton Rouge, LA

Hospital Call Center information

See Baton Rouge, LA salary details

$10

$17

$24

How much do hospital call center jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for hospital call center in Baton Rouge, LA is $17.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.46 per hour, depending on experience, location, and employer.

What are some common challenges faced by hospital call center representatives and how can I prepare for them?

Hospital Call Center representatives frequently handle high call volumes, urgent requests, and emotionally charged situations, which can be stressful. To succeed, it's important to develop strong communication skills, the ability to remain calm under pressure, and familiarity with hospital procedures and medical terminology. You may also need to quickly triage calls and coordinate with various hospital departments, so being organized and adaptable is key. Practicing empathy and active listening will help you provide excellent service to patients and their families.

What is the difference between Hospital Call Center vs Medical Office Receptionist?

AspectHospital Call CenterMedical Office Receptionist
CredentialsHigh school diploma; some roles may require healthcare certificationsHigh school diploma; healthcare certifications optional
Work EnvironmentCall centers within hospitals, handling inbound/outbound callsFront desk of medical offices, interacting with patients face-to-face
Employer & IndustryHospitals, healthcare networksPrivate practices, clinics, outpatient facilities
Primary DutiesAnswering calls, scheduling, patient inquiriesGreeting patients, scheduling appointments, administrative tasks

The Hospital Call Center and Medical Office Receptionist roles both involve patient communication but differ mainly in work environment and daily tasks. The Hospital Call Center focuses on managing calls and coordinating care remotely, while the Medical Office Receptionist handles in-person patient interactions at a medical practice.

What is a hospital call center?

Hospital call centers are centralized communication hubs within healthcare facilities that handle incoming and outgoing calls to support patients, medical staff, and administrative operations. Their responsibilities typically include scheduling appointments, providing information about hospital services, handling patient inquiries, and sometimes assisting with emergency communications. These centers help streamline communication, improve patient experience, and ensure that information flows efficiently between patients and hospital departments.

What are the key skills and qualifications needed to thrive as a hospital call center representative?

To thrive as a Hospital Call Center Representative, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with hospital information systems, multi-line phone systems, and scheduling software is typically required. Empathy, patience, and the ability to remain calm under pressure are critical soft skills for managing distressed callers and facilitating clear information exchange. These abilities ensure accurate support for patients and staff, efficient call resolution, and a positive experience for all stakeholders.

What are popular job titles related to Hospital Call Center jobs in Baton Rouge, LA?

For Hospital Call Center jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Hospital Call Center jobs in Baton Rouge, LA look for?

The top searched job categories for Hospital Call Center jobs in Baton Rouge, LA are:

Hospital Call Center jobs near you
Infographic showing various Hospital Call Center job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,775 per year, or $17.2 per hour.

Call Center Operator - Call Center - PRN

Womans Hospital Foundation

Baton Rouge, LA • On-site

$16 - $20.03/hr

Part-time

Posted 11 days ago

Job description

The call center operator will answer incoming calls to PBX and physicians answering service and processes them accordingly. Monitor alarms and handle emergency codes for hospital. Prioritize calls for physicians and patients. This role is on-site at Woman's Hospital. Remote work is not available.

Requirements:

  • High school diploma or equivalent.
  • Two years telecom, answering service, or call center experience. 
  • Two years customer service-related experience and basic PC knowledge.

Responsibilities:

  • Answers all calls in a friendly manner using the proper greeting as trained per type of incoming call.
  • Determine the caller’s need and offer the best solution to help the caller.
  • Calls will be transferred, information given or a message will be taken electronically in accordance with the specific training given.
  • Upon notification of an emergency situation, the operator will contact the code teams and follow code procedures.
  • Contact physicians to relay messages electronically in accordance with procedures trained.
  • Each message is treated as a legal document with recordings and audits every 12 hours.  Fast typing is required to get complete and accurate information.
  • Contact and relay messages to physicians using the correct procedure in accordance with individual doctor instructions.
  • Use the electronic system to communicate pertinent physician information including temporary instructions, doctor's locations etc.
  • Work well with team mates and communicate information to co-workers.
  • Complete the message information immediately after conveying messages to physicians. Ensure all messages are delivered to physicians in a defined time period or escalate.
  • New staff member will be required to work each shift for a few days during the first few weeks to understand how all shifts work and the impact they make on the whole  team.
  • Hurricanes, inclement weather situations and staff shortages due to sickness, training or vacations may offer extra work if available.
  • New staff member will know their schedule 6 weeks in advance and will never work the same holiday 2 years in a row unless requested.
  • Be on time or early, put a smile in your voice for every call, be detailed, get along with the team members and you will be an asset to this great team.

Schedule:

PRN - Nights

Shifts ranging from 10:00 PM -8:00 AM

Pay Range:

Hourly/Non-Exempt

$16.00 - $20.03; based on work experience

A Work Experience with Purpose

Woman’s is one of the largest specialty hospitals in the country dedicated to the care of women and infants. Nationally recognized for exceptional patient care, innovative programs, and a supportive work environment, we consistently exceed state and national benchmarks for patient satisfaction—a reflection of our commitment to those we serve.

We’re home to Louisiana’s largest delivery service and perform thousands of procedures annually, including over 8,500 surgeries and 35,000 breast procedures. Woman’s was the first hospital in the Baton Rouge area to earn Magnet designation for nursing excellence, and we’re honored to be named one of Modern Healthcare’s Best Places to Work in Healthcare year after year.

We are proud of the care our staff provides to patients—and to one another—every day.

For more information or to contact our recruiting team, email us at hrjobs@womans.org.

Woman’s Hospital is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law.

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