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311 Call Center Jobs in Baton Rouge, LA (NOW HIRING)

Catch Vibe Voice

Call Center Agent

Baton Rouge, LA · On-site

$35K - $39K/yr

Call Center Agent At Beloform Craft, we believe great brands are built through creativity, strategy, and meaningful connections. Our team is dedicated to helping businesses elevate their presence ...

Alphabe Insight Inc

Call Center Agent

Baton Rouge, LA · On-site

$35K - $39K/yr

Catch Vibe Voice is seeking a motivated and customer-focused Call Center Agent to join our team in Baton Rouge, LA. In this role, you will serve as the first point of contact for customers, providing ...

Limitless East Marketing

Call Center Agent

Baton Rouge, LA · On-site

$35K - $39K/yr

Catch Vibe Voice is seeking a motivated and customer-focused Call Center Agent to join our team in Baton Rouge, LA. In this role, you will serve as the first point of contact for customers, providing ...

Alphabe Insight Inc

Call Center Agent

Baton Rouge, LA · On-site

$35K - $39K/yr

Catch Vibe Voice is seeking a motivated and customer-focused Call Center Agent to join our team in Baton Rouge, LA. In this role, you will serve as the first point of contact for customers, providing ...

MSGCU

PartTime Call Center

Gonzales, LA · On-site

$13.75 - $17.25/hr

Job Summary Entry level position for trainee inspector who will ultimately be able to undertake basic inspection and sampling work performed in the field, complete necessary paperwork, correctly ...

EchoStar

Call Center Sales Rep - Remote

Baton Rouge, LA · On-site

$32K/yr

Company Summary Base Pay: $32,000 On-Target Earnings: $70,000 ($15.00/hr base pay with uncapped commission, top earners $100k+) Are you highly competitive, motivated by results, and looking for a ...

EchoStar

Call Center Sales Rep - Remote

Baton Rouge, LA · On-site

$32K/yr

Company Summary Base Pay: $32,000 On-Target Earnings: $70,000 ($15.00/hr base pay with uncapped commission, top earners $100k+) Are you highly competitive, motivated by results, and looking for a ...

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311 Call Center information

See Baton Rouge, LA salary details

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How much do 311 call center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for 311 call center in Baton Rouge, LA is $13.50, according to ZipRecruiter salary data. Most workers in this role earn between $9.23 and $15.67 per hour, depending on experience, location, and employer.

What is a 311 call center?

A 311 Call Center is a non-emergency government service center that residents can contact to request information, report issues, or access municipal services. Unlike 911, which is used for emergencies, 311 handles inquiries such as reporting potholes, requesting information about city services, or seeking help with permits and utility issues. The goal is to provide a simple and efficient way for the public to interact with local government and resolve common concerns.

What are the key skills and qualifications needed to thrive as a 311 call center operator, and why are they important?

To thrive as a 311 Call Center Operator, you need strong customer service skills, clear communication abilities, and typically a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and municipal information databases is usually required. Patience, problem-solving skills, and the ability to remain calm under pressure help operators excel in assisting diverse callers. These skills and qualities ensure efficient, accurate, and compassionate service to the public, enhancing community trust and satisfaction.

What are some common challenges faced by 311 call center representatives, and how can they be managed?

311 Call Center representatives often encounter high call volumes and a wide range of inquiries from the public, which can be challenging to manage efficiently. They must be able to quickly assess and direct calls, sometimes handling difficult or frustrated callers with patience and professionalism. Staying up-to-date on local services and procedures is essential for providing accurate information. Support from supervisors and ongoing training are key to managing stress and maintaining high-quality service.

What is the difference between 311 Call Center vs Customer Service Representative?

Aspect311 Call CenterCustomer Service Representative
Required CredentialsHigh school diploma; training in city servicesHigh school diploma; customer service skills
Work EnvironmentPublic service, call center settingCorporate or retail settings, call or in-person
Employer & IndustryMunicipal governmentPrivate companies, retail, or service industries
Common Search/ComparisonYesNo

The 311 Call Center primarily handles city service requests and information, working within government settings. Customer Service Representatives work across various industries, focusing on client support and sales. While both roles involve call handling and require strong communication skills, 311 Call Center agents are specialized in municipal services, whereas Customer Service Representatives serve diverse private sector needs.

How do you get hired in a 311 Call Center?

To get hired in a 311 Call Center, candidates typically need to complete an application process that may include a written test, interview, and background check. Strong communication skills, customer service experience, and familiarity with call center software are often preferred qualifications.

Is working for a 311 Call Center a good job?

Working as a 311 Call Center representative involves handling public inquiries and providing information about city services, often requiring strong communication and problem-solving skills. The job typically offers full-time hours, benefits, and training, but may involve high call volumes and stressful situations. Overall, it can be a stable entry-level position with opportunities for advancement in public service careers.

What are popular job titles related to 311 Call Center jobs in Baton Rouge, LA?

For 311 Call Center jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching 311 Call Center jobs in Baton Rouge, LA look for?

The top searched job categories for 311 Call Center jobs in Baton Rouge, LA are:

311 Call Center jobs near you
Infographic showing various 311 Call Center job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 14% Part Time, 2% Temporary, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $28,086 per year, or $13.5 per hour.

Call Center Agent

Entertainment Travel Associates

Baton Rouge, LA • On-site

$11.75 - $15.50/hr

Other

Posted 18 days ago

Job description

  • Polished and approachable.

  • Strong communication skills.

  • Organized and dependable.

  • Enjoys working with people.

If you enjoy being the first friendly face, apply today!

Call Center Agent

Introduction:
Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you’ll support customers through professional and positive conversations.

Responsibilities:

  • Engage in clear and courteous customer conversations.

  • Provide accurate information and assistance.

  • Maintain quality and consistency in interactions.

  • Support team performance goals.

  • Uphold service standards and professionalism.

What We Offer:

  • Structured training and coaching.

  • Opportunities for growth and advancement.

  • Performance-based incentives.

  • A supportive, team-driven environment.

Apply now and build valuable experience!

Qualifications:
Qualifications

  • Confident and clear communicator.

  • Patient and solution-focused.

  • Reliable and motivated.

  • Comfortable in fast-paced environments.

Additional Information

  • Competitive salary

  • Growth opportunities within the organization

  • Professional development and skill-building support

  • Collaborative and structured work environment

  • Stable, full-time position with long-term potential

Apply