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Hospital Call Center Jobs in Virginia (NOW HIRING)

Ashley

Call Center Manager

Fredericksburg, VA · On-site

Life insurance, short-term and long-term disability, and hospital indemnity coverage * Employee ... Strong understanding of call center operations and workflow management * Knowledge of how call ...

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Hospital Call Center information

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How much do hospital call center jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for hospital call center in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What is a hospital call center?

Hospital call centers are centralized communication hubs within healthcare facilities that handle incoming and outgoing calls to support patients, medical staff, and administrative operations. Their responsibilities typically include scheduling appointments, providing information about hospital services, handling patient inquiries, and sometimes assisting with emergency communications. These centers help streamline communication, improve patient experience, and ensure that information flows efficiently between patients and hospital departments.

What are the key skills and qualifications needed to thrive as a hospital call center representative?

To thrive as a Hospital Call Center Representative, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with hospital information systems, multi-line phone systems, and scheduling software is typically required. Empathy, patience, and the ability to remain calm under pressure are critical soft skills for managing distressed callers and facilitating clear information exchange. These abilities ensure accurate support for patients and staff, efficient call resolution, and a positive experience for all stakeholders.

What are some common challenges faced by hospital call center representatives and how can I prepare for them?

Hospital Call Center representatives frequently handle high call volumes, urgent requests, and emotionally charged situations, which can be stressful. To succeed, it's important to develop strong communication skills, the ability to remain calm under pressure, and familiarity with hospital procedures and medical terminology. You may also need to quickly triage calls and coordinate with various hospital departments, so being organized and adaptable is key. Practicing empathy and active listening will help you provide excellent service to patients and their families.

What is the difference between Hospital Call Center vs Medical Office Receptionist?

AspectHospital Call CenterMedical Office Receptionist
CredentialsHigh school diploma; some roles may require healthcare certificationsHigh school diploma; healthcare certifications optional
Work EnvironmentCall centers within hospitals, handling inbound/outbound callsFront desk of medical offices, interacting with patients face-to-face
Employer & IndustryHospitals, healthcare networksPrivate practices, clinics, outpatient facilities
Primary DutiesAnswering calls, scheduling, patient inquiriesGreeting patients, scheduling appointments, administrative tasks

The Hospital Call Center and Medical Office Receptionist roles both involve patient communication but differ mainly in work environment and daily tasks. The Hospital Call Center focuses on managing calls and coordinating care remotely, while the Medical Office Receptionist handles in-person patient interactions at a medical practice.

What are popular job titles related to Hospital Call Center jobs in Virginia?

For Hospital Call Center jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Hospital Call Center jobs in Virginia look for?

The top searched job categories for Hospital Call Center jobs in Virginia are:

What cities in Virginia are hiring for Hospital Call Center jobs?

Cities in Virginia with the most Hospital Call Center job openings:

Hospital Call Center jobs near you
Infographic showing various Hospital Call Center job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,937 per year, or $17.8 per hour.

Call Center Manager

Fredericksburg, VA • On-site

Ashley
Furniture Manufacturing • 10K+ employees

6.1

Company rating: 6.1 out of 10

Based on 294 frontline employees who took The Breakroom Quiz

39th of 52 rated furniture manufacturers

People enjoy working here

Respectful managers

Learn more about Ashleyexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Ashley, the #1 Furniture and Mattress Retailer, is seeking an experienced and motivated Call Center Supervisor to join our team in Fredericksburg, VA. This is a fully in-office position responsible for overseeing inbound call center operations, supporting team performance, and ensuring exceptional customer service experiences.

What We Offer

  • Competitive salary: $50,000–$65,000

  • Weekly pay

  • Paid Time Off

  • Comprehensive medical, dental, and vision insurance

  • 401(k) with 4% company match

  • Life insurance, short-term and long-term disability, and hospital indemnity coverage

  • Employee furniture discounts

  • Extensive training and professional development opportunities

  • Career advancement opportunities within a growing company

Position Summary

The Customer Care Manager is responsible for providing day-to-day leadership, operational oversight, coaching, and support for Level 1 and Level 2 call center representatives. This role ensures proper phone coverage, adherence to company policies and procedures, and a high level of customer satisfaction through effective communication and problem resolution.

Core Knowledge & Qualifications

  • Strong understanding of call center operations and workflow management

  • Knowledge of how call center functions impact overall business performance

  • Furniture industry knowledge and repair terminology preferred

  • Ability to build relationships and collaborate with leadership and cross-functional teams

  • Strong analytical, organizational, and communication skills

Key Responsibilities

  • Provide real-time coaching, mentorship, and support to Level 1 and Level 2 representatives

  • Monitor call center activity, including agent availability, hold times, escalations, and scheduling

  • Ensure adequate phone coverage by managing breaks, lunches, and schedule adjustments

  • Handle Level 3 customer escalations using established de-escalation procedures

  • Conduct team huddles, refresher training, and product training sessions

  • Accurately perform all operational functions within the call center

  • Complete required reports and operational documentation

  • Communicate personnel, workflow, morale, or process concerns to the Call Center Manager

  • Participate in leadership meetings, quality assurance reviews, and process improvement initiatives

  • Provide immediate coaching and corrective feedback when necessary

  • Mentor Level 2 team members in preparation for future leadership opportunities

  • Remain available to support staff throughout operating hours

  • Perform additional duties as assigned

 

Required Skills & Competencies

Leadership & Supervision

  • Ability to lead, motivate, and coach a team in a positive and professional manner

  • Skilled in providing real-time operational guidance and support

  • Leads by example while fostering a collaborative and growth-oriented environment

Customer Service & Conflict Resolution

  • Strong customer service background with the ability to professionally manage escalated customer concerns

  • Effective negotiation and de-escalation skills while maintaining company standards and customer satisfaction

Communication

  • Excellent verbal and written communication skills

  • Ability to research issues, validate concerns, and communicate findings and recommendations clearly to leadership

Time Management & Organization

  • Ability to effectively manage schedules, staffing coverage, and workflow priorities in a fast-paced environment

  • Strong attention to detail and ability to adapt quickly to changing business needs

Continuous Improvement

  • Ability to identify operational or personnel trends that require review and collaborate with management on action plans and process improvements

Technology Skills

Basic knowledge of, or ability to learn:

  • Microsoft Office Suite and Microsoft 365

  • SharePoint, Outlook, and Teams

  • RingCentral and RingCX

  • Paycom, iConnect, and Storis

Authority & Decision-Making

  • Act on behalf of the Call Center Manager during manager absences for customer-related concerns

  • Provide immediate operational coaching and guidance to staff

  • Deliver verbal warnings in coordination with the Call Center Manager

  • Adjust call center schedules as needed to maintain adequate coverage

T&T Distribution and Ashley Furniture are committed to providing a safe, inclusive, and supportive workplace for all employees. We value professional growth and offer competitive compensation, strong benefits, and opportunities for advancement.

If you are passionate about leadership, customer service, and team development, we encourage you to apply today. Please submit your resume and cover letter outlining your relevant experience and qualifications.

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