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Hospital Call Center Jobs in Virginia (NOW HIRING)

Ashley

Call Center Manager

Fredericksburg, VA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Life insurance, short-term and long-term disability, and hospital indemnity coverage * Employee ... Strong understanding of call center operations and workflow management * Knowledge of how call ...

TEKsystems

Remote Call Center Representative

Norfolk, VA · Remote

$21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're looking for Member Support Representatives to join our dynamic, 24/7 contact center--where ... Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax ...

TEKsystems

Remote Call Center Representative

Norfolk, VA · Remote

$21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're looking for Member Support Representatives to join our dynamic, 24/7 contact center--where ... Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax ...

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All JobsHospital Call Center JobsHospital Call Center Jobs in Virginia

Hospital Call Center information

See Virginia salary details

$10

$17

$24

How much do hospital call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for hospital call center in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What are some common challenges faced by hospital call center representatives and how can I prepare for them?

Hospital Call Center representatives frequently handle high call volumes, urgent requests, and emotionally charged situations, which can be stressful. To succeed, it's important to develop strong communication skills, the ability to remain calm under pressure, and familiarity with hospital procedures and medical terminology. You may also need to quickly triage calls and coordinate with various hospital departments, so being organized and adaptable is key. Practicing empathy and active listening will help you provide excellent service to patients and their families.

What is the difference between Hospital Call Center vs Medical Office Receptionist?

AspectHospital Call CenterMedical Office Receptionist
CredentialsHigh school diploma; some roles may require healthcare certificationsHigh school diploma; healthcare certifications optional
Work EnvironmentCall centers within hospitals, handling inbound/outbound callsFront desk of medical offices, interacting with patients face-to-face
Employer & IndustryHospitals, healthcare networksPrivate practices, clinics, outpatient facilities
Primary DutiesAnswering calls, scheduling, patient inquiriesGreeting patients, scheduling appointments, administrative tasks

The Hospital Call Center and Medical Office Receptionist roles both involve patient communication but differ mainly in work environment and daily tasks. The Hospital Call Center focuses on managing calls and coordinating care remotely, while the Medical Office Receptionist handles in-person patient interactions at a medical practice.

What is a hospital call center?

Hospital call centers are centralized communication hubs within healthcare facilities that handle incoming and outgoing calls to support patients, medical staff, and administrative operations. Their responsibilities typically include scheduling appointments, providing information about hospital services, handling patient inquiries, and sometimes assisting with emergency communications. These centers help streamline communication, improve patient experience, and ensure that information flows efficiently between patients and hospital departments.

What are the key skills and qualifications needed to thrive as a hospital call center representative?

To thrive as a Hospital Call Center Representative, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with hospital information systems, multi-line phone systems, and scheduling software is typically required. Empathy, patience, and the ability to remain calm under pressure are critical soft skills for managing distressed callers and facilitating clear information exchange. These abilities ensure accurate support for patients and staff, efficient call resolution, and a positive experience for all stakeholders.

What are popular job titles related to Hospital Call Center jobs in Virginia?

For Hospital Call Center jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Hospital Call Center jobs in Virginia look for?

The top searched job categories for Hospital Call Center jobs in Virginia are:

What cities in Virginia are hiring for Hospital Call Center jobs?

Cities in Virginia with the most Hospital Call Center job openings:

Hospital Call Center jobs near you
Infographic showing various Hospital Call Center job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,937 per year, or $17.8 per hour.

Call Center Specialist

Pulmonary Associates of Richmond

Richmond, VA • On-site

$16.50 - $18.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

The Company: Pulmonary Associates of Richmond (PAR) has been around since 1974. That's 50 years of serving the greater Richmond community. We specialize in pulmonary medicine, sleep disorders and research. Our staff cares about our patients and delivers the utmost excellence in quality care and customer service.
The Position: PAR is seeking an enthusiastic Call Center Specialists to work in the call center answering allincoming phone calls for the practice. This position is the first point of contact for patients, family members, referring to physicians and their staff, hospital staff, and other members of the community. Employees will work a set shift as determined by the supervisor.
This is a remote position in Virginia. The selected candidate will be required to make occasional trips to the PAR office.
Pay: $16.50-$18.50 an hour based on experience
Job responsibilities for the Call Center Specialist:
  • Answer incoming calls promptly and while demonstrating excellent customer service skills.
  • Listen and ask probing questions to determine the reason for the call and then handle the call accordingly.
  • Schedule patient appointments for pulmonary and sleep
  • Obtain and enter accurate demographic information into Allscripts.
  • Schedule appointment according to current policies
  • Inform caller of arrival time, items to bring to appointment, cancellation policy, etc.
  • Disseminate patient questions and refills requests via EMR to the MA/provider.
  • Provide basic information, guidance, and instructions to callers.
  • Distribute consultations and enter MD Coder.
  • Complete appointment requests are made online.
  • Gather patient records for local hospital systems (Bon Secours and HCA)
  • Assist with patient rescheduling as needed.
  • Assist with EMR indexing of incoming documents when/if needed.
  • Assist with EMR output queue when/if needed.
  • Assist with scheduling faxed and electronic new patient referrals.
  • Adhere to Pulmonary Associates' standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates always.
  • Adhere to HIPAA policies and procedures to protect patient privacy and security.
  • Perform other duties as assigned by provider, supervisor, or member of Administration.
Qualifications for the Call Center Specialist:
Education: High School Diploma or equivalent Experience: One year experience in a call center environment and/ or in a medical practice is preferred.
Benefits:
  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending accounts
  • Employee referral program
  • Health insurance
  • Critical Illness
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance
  • WEEKLY PAY and more!
Physical / Mental Demands:
  • Sitting for long periods of time as well as occasional standing and walking.
  • Manual dexterity for using a computer keyboard and office machines.
  • Ability to view computer screens for long periods.
  • Occasional stress related to workload and physician / patient demands.

Pulmonary Associates of Richmond is an Equal Opportunity Employer.

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