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Medical Office Call Center Jobs (NOW HIRING)

UROLOGY ASSOCIATES OF FREDERICKSBURG

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Medical Call Center Representative

Fredericksburg, VA · On-site

$18/hr

Provide accurate information regarding medical terminology and office procedures to callers ... Previous experience as a medical office call center representative is REQUIRED * Familiarity with ...

Global Channel Management

Call Center

Helena, MT · On-site

$15.25 - $19/hr

Call Center Helena, MT, United States $ 14.00 - 15.00 (US Dollar) Call center needs 1 year medical ... MS Office * 10-key by touch. * medical insurance or medical office experience * Excellent verbal ...

Coastal Health

Call Representative

Orange Park, FL · On-site

$13.25 - $16.50/hr

Previous medical office, call center, or customer service experience preferred. * Experience with multi-line phone systems. * Strong verbal communication and interpersonal skills. * Excellent ...

Physicians Group Services

Call Representative

Orange Park, FL · On-site

$13.25 - $16.50/hr

Previous medical office, call center, or customer service experience preferred. * Experience with multi-line phone systems. * Strong verbal communication and interpersonal skills. * Excellent ...

Andersen

Call Center Agent

Chesapeake, VA · On-site

$17/hr

... office call center. This is not a remote position, you'll work in a lively, supportive team ... Medical, vision, and dental insurance 401(k) and profit sharing Paid time off (PTO) Life insurance ...

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Medical Office Call Center information

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How much do medical office call center jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for medical office call center in the United States is $21.58, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $23.32 per hour, depending on experience, location, and employer.

What is a medical office call center?

A Medical Office Call Center is a centralized service where trained staff handle phone calls for a medical practice or healthcare facility. These centers manage patient appointment scheduling, answer routine inquiries, relay messages to providers, and may assist with billing or insurance questions. Their goal is to streamline communication between patients and medical staff, improve patient satisfaction, and ensure that calls are handled efficiently and confidentially. Staff are typically knowledgeable in medical terminology, privacy laws, and customer service protocols.

What are the key skills and qualifications needed to thrive in a medical office call center?

To thrive in a Medical Office Call Center, you need strong communication skills, knowledge of medical terminology, and typically a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, call center software, and appointment scheduling tools is often necessary. Outstanding customer service, patience, attention to detail, and problem-solving abilities help you excel in this role. These skills ensure efficient patient support, accurate information handling, and a positive experience for callers in a healthcare environment.

What are some common challenges faced in a medical office call center, and how can employees effectively manage them?

Working in a medical office call center often involves handling a high volume of calls, managing sensitive patient information, and addressing urgent requests in a timely manner. One of the main challenges is balancing efficiency with empathy, as patients may be anxious or upset. Effective employees use strong communication skills, remain calm under pressure, and are well-versed in privacy regulations like HIPAA. Regular training and support from supervisors help staff stay updated on protocols and improve their ability to resolve issues efficiently.

What is the difference between Medical Office Call Center vs Medical Receptionist?

AspectMedical Office Call CenterMedical Receptionist
CredentialsTypically requires healthcare customer service experience, possibly certifications in medical office proceduresHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCall centers, remote or office-based, handling inbound/outbound calls for multiple providersFront desk of a medical practice, interacting face-to-face with patients
Employer & IndustryHospitals, clinics, healthcare organizations, insurance companiesPrivate practices, clinics, hospitals
Common Search & ComparisonCustomer service, appointment scheduling, patient inquiriesPatient check-in, appointment management, administrative support

The Medical Office Call Center and Medical Receptionist roles both support healthcare operations but differ mainly in work environment and responsibilities. Call center staff handle patient calls remotely or in a centralized location, focusing on communication and scheduling, while receptionists work directly at the practice front desk, managing in-person patient interactions.

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Cities with the most Medical Office Call Center job openings:

What states have the most Medical Office Call Center jobs?

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What are popular job titles related to Medical Office Call Center jobs?

For Medical Office Call Center jobs, the most frequently searched job titles are:

Medical Office Call Center jobs near you
Infographic showing various Medical Office Call Center job openings in the United States as of September 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution, with an average salary of $44,889 per year, or $21.6 per hour.

Medical Office Call Center

Helena, MT • On-site

Global Channel Management
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Global Channel Managementexternal

$19.25 - $23/hr

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Job description

Medical Office Call Center

Helena, MT, United States

$ 15.00 - 16.00 (US Dollar)

Medical Office Call Center needs 1 year medical insurance or medical office experience.

Medical Office Call Center requires:

  • Computer system experience with data entry and database documentation knowledge.
  • Call center or professional office experience.
  • Positive and energetic attitude.
  • Ability to communicate clearly and confidently.
  • Ability to multi-task and manage time effectively.
  • Attention to detail, grammar, and spelling accuracy.

Medical Office Call Center duties:

  • Responds to Montana member inquiries in a call center environment using standard scripts and procedures.
  • Gathers information, assesses caller needs, research and resolves inquiries and documents calls.
  • Provides clear and concise information regarding member eligibility status, passport provider change and member benefits.
  • Follows documented policies and procedures including call handling and escalations.
  • Overall acts as an advocate for the Medicaid members to ensure their needs are met.
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About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

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