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Medical Office Call Center Jobs (NOW HIRING)

Mr. Rogers Windows

Call Center Agent

Chesapeake, VA · On-site

$17/hr

... office call center. This is not a remote position, you'll work in a lively, supportive team ... Medical, vision, and dental insurance * 401(k) and profit sharing * Paid time off (PTO) * Life ...

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

Experience in a call center, medical office, or customer service environment preferred Familiarity with healthcare systems such as ModMed/EMA preferred Experience with Availity, Cigna, and UHC ...

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How much do medical office call center jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for medical office call center in the United States is $21.58, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $23.32 per hour, depending on experience, location, and employer.

What is a medical office call center?

A Medical Office Call Center is a centralized service where trained staff handle phone calls for a medical practice or healthcare facility. These centers manage patient appointment scheduling, answer routine inquiries, relay messages to providers, and may assist with billing or insurance questions. Their goal is to streamline communication between patients and medical staff, improve patient satisfaction, and ensure that calls are handled efficiently and confidentially. Staff are typically knowledgeable in medical terminology, privacy laws, and customer service protocols.

What are the key skills and qualifications needed to thrive in a medical office call center?

To thrive in a Medical Office Call Center, you need strong communication skills, knowledge of medical terminology, and typically a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, call center software, and appointment scheduling tools is often necessary. Outstanding customer service, patience, attention to detail, and problem-solving abilities help you excel in this role. These skills ensure efficient patient support, accurate information handling, and a positive experience for callers in a healthcare environment.

What are some common challenges faced in a medical office call center, and how can employees effectively manage them?

Working in a medical office call center often involves handling a high volume of calls, managing sensitive patient information, and addressing urgent requests in a timely manner. One of the main challenges is balancing efficiency with empathy, as patients may be anxious or upset. Effective employees use strong communication skills, remain calm under pressure, and are well-versed in privacy regulations like HIPAA. Regular training and support from supervisors help staff stay updated on protocols and improve their ability to resolve issues efficiently.

What is the difference between Medical Office Call Center vs Medical Receptionist?

AspectMedical Office Call CenterMedical Receptionist
CredentialsTypically requires healthcare customer service experience, possibly certifications in medical office proceduresHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCall centers, remote or office-based, handling inbound/outbound calls for multiple providersFront desk of a medical practice, interacting face-to-face with patients
Employer & IndustryHospitals, clinics, healthcare organizations, insurance companiesPrivate practices, clinics, hospitals
Common Search & ComparisonCustomer service, appointment scheduling, patient inquiriesPatient check-in, appointment management, administrative support

The Medical Office Call Center and Medical Receptionist roles both support healthcare operations but differ mainly in work environment and responsibilities. Call center staff handle patient calls remotely or in a centralized location, focusing on communication and scheduling, while receptionists work directly at the practice front desk, managing in-person patient interactions.

More about Medical Office Call Center jobs

What cities are hiring for Medical Office Call Center jobs?

Cities with the most Medical Office Call Center job openings:

What states have the most Medical Office Call Center jobs?

States with the most job openings for Medical Office Call Center jobs include:

What are popular job titles related to Medical Office Call Center jobs?

For Medical Office Call Center jobs, the most frequently searched job titles are:

Medical Office Call Center jobs near you
Infographic showing various Medical Office Call Center job openings in the United States as of September 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution, with an average salary of $44,889 per year, or $21.6 per hour.

Lead Call Center Operator

Baltimore, MD

Mercy Medical Center
See more jobs at Mercy Medical Centerexternal

$33.53/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Lead Call Center Operator for our Cardiology Call Center!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.


Responsibilities

The Lead Call Center Operator  will be the initial point of contact for all patients and this interaction will function as a  key component to the overall patient experience. Responsibilities include:

  • Provide high quality customer service on every call
  • Promote teamwork and call center success
  • Responsible for satisfying the customer and maintaining the image of Mercy Medical Center.
  • Scheduling office appointments and procedures
  • Taking accurate phone messages
  • Making reminder calls to patients per office protocol
  • Taking accurate Rx refill requests and sending them through Epic to provider pools
  • Ensure referrals are in the system for upcoming appointments
  • Flag offices for patients coming with high balances
  • Sending out new patient packets
  • Scanning documents
  • Working workqueues (WQs)
  • Recommending workflow efficiencies to improve the patient experience
  • Provide patients with information on physicians, directions to locations and educational materials
  • Answer patients or physicians questions
  • Interviews callers to obtain full understanding of what information is being requested

This position requires a self-directed individual with comprehensive knowledge of insurance requirements, customer service skills, problem solving and the ability to multi-task. 


Requirements

EDUCATION AND WORK EXPERIENCE

  • Education and Work Experience:
    • Must possess a high school diploma or GED.
    • One year of medical office experience preferred.
    • Previous experience in a call center preferred.
    • Must be computer literate.
    • Must have good organizational skills and the ability to handle multiple tasks and communicate well with personnel, visitors, customer, patients and the general public.
    • Must have excellent customer service skills and appropriately respond to all different types of patient needs.
    • Knowledge of medical terminology is preferred.

Min
USD $20.32/Hr.
Max
USD $33.53/Hr.
Salary Information
Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.
Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

  • Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
  • 403(b) retirement plan with generous company match and “catch up” provision
  • Paid Time Off (PTO) & company paid holidays
  • Tuition reimbursement
  • Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
  • Employer paid Short & Long Term Disability benefits for eligible employees
  • Voluntary Benefits
  • Discounts on auto & home insurance and Verizon plans
  • Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

Qualifications:

EDUCATION AND WORK EXPERIENCE

  • Education and Work Experience:
    • Must possess a high school diploma or GED.
    • One year of medical office experience preferred.
    • Previous experience in a call center preferred.
    • Must be computer literate.
    • Must have good organizational skills and the ability to handle multiple tasks and communicate well with personnel, visitors, customer, patients and the general public.
    • Must have excellent customer service skills and appropriately respond to all different types of patient needs.
    • Knowledge of medical terminology is preferred.
Education:UNAVAILABLEEmployment Type: FULL_TIME

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