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Medical Office Call Center Jobs (NOW HIRING)

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Call Center representative

Cary, NC · On-site

$20/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls ... Medical office experience or medical terminology knowledge Additional Notes: * Training and work ...

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How much do medical office call center jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for medical office call center in the United States is $21.58, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $23.32 per hour, depending on experience, location, and employer.

What is a medical office call center?

A Medical Office Call Center is a centralized service where trained staff handle phone calls for a medical practice or healthcare facility. These centers manage patient appointment scheduling, answer routine inquiries, relay messages to providers, and may assist with billing or insurance questions. Their goal is to streamline communication between patients and medical staff, improve patient satisfaction, and ensure that calls are handled efficiently and confidentially. Staff are typically knowledgeable in medical terminology, privacy laws, and customer service protocols.

What are the key skills and qualifications needed to thrive in a medical office call center?

To thrive in a Medical Office Call Center, you need strong communication skills, knowledge of medical terminology, and typically a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, call center software, and appointment scheduling tools is often necessary. Outstanding customer service, patience, attention to detail, and problem-solving abilities help you excel in this role. These skills ensure efficient patient support, accurate information handling, and a positive experience for callers in a healthcare environment.

What are some common challenges faced in a medical office call center, and how can employees effectively manage them?

Working in a medical office call center often involves handling a high volume of calls, managing sensitive patient information, and addressing urgent requests in a timely manner. One of the main challenges is balancing efficiency with empathy, as patients may be anxious or upset. Effective employees use strong communication skills, remain calm under pressure, and are well-versed in privacy regulations like HIPAA. Regular training and support from supervisors help staff stay updated on protocols and improve their ability to resolve issues efficiently.

What is the difference between Medical Office Call Center vs Medical Receptionist?

AspectMedical Office Call CenterMedical Receptionist
CredentialsTypically requires healthcare customer service experience, possibly certifications in medical office proceduresHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCall centers, remote or office-based, handling inbound/outbound calls for multiple providersFront desk of a medical practice, interacting face-to-face with patients
Employer & IndustryHospitals, clinics, healthcare organizations, insurance companiesPrivate practices, clinics, hospitals
Common Search & ComparisonCustomer service, appointment scheduling, patient inquiriesPatient check-in, appointment management, administrative support

The Medical Office Call Center and Medical Receptionist roles both support healthcare operations but differ mainly in work environment and responsibilities. Call center staff handle patient calls remotely or in a centralized location, focusing on communication and scheduling, while receptionists work directly at the practice front desk, managing in-person patient interactions.

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What cities are hiring for Medical Office Call Center jobs?

Cities with the most Medical Office Call Center job openings:

What states have the most Medical Office Call Center jobs?

States with the most job openings for Medical Office Call Center jobs include:

What are popular job titles related to Medical Office Call Center jobs?

For Medical Office Call Center jobs, the most frequently searched job titles are:

Medical Office Call Center jobs near you
Infographic showing various Medical Office Call Center job openings in the United States as of September 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution, with an average salary of $44,889 per year, or $21.6 per hour.

Call Center Representatives $17.50/hr

Hartford, CT • On-site

Precision HR Solutions
Recruiting and Staffing Services • 501 - 1,000 employees
Learn more about Precision HR Solutionsexternal

$17.50/hr

Temporary

Re-posted 7 days ago

Job description

Location: Hartford, CT 06106
Date Posted: 07/24/2026
Category: Transportation
Education: High School Diploma/GED

Precision Human Resource Solutions, Inc. is seeking a Call Center Customer Service Representative to work in a large transportation department. The assignment is working onsite with Capitol Region Education Council (CREC) in Hartford, CT.*Position Starts Immediately*This is an In Office call center in Hartford, CT.HOURS & COMPENSATION* Available shift: 12:30pm-7:30pm OR 530am-1230PM * Monday through Friday* Mandatory Overtime* $17.50/hrREQUIREMENTS* Must have at least one(1) year of experience in a call center * Computer skills with a proficiency in Microsoft Word, Excel, and Outlook* Ability to work in a heavy call volume environment* Demonstrated customer service excellence over the phone, in-person, and through email * Ability to remain calm and effective in a fast-paced environment SUMMARY OF RESPONSIBILITIES * Provide parents, schools, and transportation providers with transportation needs.* Process transportation change requests* Process transportation complaints from parents and school* Work as a liaison between parents, schools, and transportation providers* Resolve issues to ensure safe and timely transportation* Maintain records for the transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports, and database etc.* Assist with Choice: process for K-3 students whose parents fail to meet them at their assigned bus stop* Assist the director and manager of transportation as needed* Adherence to all school district, State, and Board of Education regulations, law and policies pertaining to duties, conduct, confidentiality, security, and ethics.

Title: Call Center Representatives $17.50/hr
Class: None
Type: TEMPORARY
Ref. No.: 1265568-22
BC: #PHRS501
Company: Precision Human Resource Solutions, Inc. (CT\MA\RI)
Contract Contact: CT/MA/RI Careers
Office Email: InfoNE@precisionhr.net
Office Phone: 860-756-5626
Office Address: 101 Centerpoint Drive, Suite 102, Middletown, CT 06457
About Us: Registering on the PrecisonHR.net website portal is not a guarantee that contracting opportunities will be available and/or located. Use of our website is for information transfer only and is not an application, offer or commitment by either party. You are under no obligation to proceed. When and if opportunities become available, you will be contacted. Further steps are required to complete your registration with the appropriate legal PHRS entity.