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Call Center Trainer Jobs in Michigan (NOW HIRING)

YOUNGWILLIAMS INC

Call Center Supervisor

Livonia, MI · On-site

$23/hr

Reviews daily reports to identify training opportunities and successes for CSRs and Leads providing ... Proficient in Call Center Policy, state & Court computer systems * Provides accurate information to ...

Air Conditioning Contractor

Call Center Agent

Clinton, MI · On-site

$17 - $21/hr

Call Center Agent The call center agent is responsible for assisting in the administration, field ... Paid Training * Careers Advancement Opportunities * Competitive Compensation * Year-Round Work

American 1 Credit Union

Call Center Supervisor

Jackson, MI · On-site

$61K/yr

  • Medical

  • Dental

  • Vision

Do you have Call Center Experience? Do you have Financial Management experience? Are you committed to excellent member service, and would you thrive in a Sales environment where the focus is truly ...

Epic Health Services

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Participate in training and continuous improvement initiatives. What You Bring Required Qualifications * High school diploma or GED. * Minimum of 2 years of experience in a high-volume call center or ...

EPIC Health System LLC

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Participate in training and continuous improvement initiatives. What You Bring Required Qualifications * High school diploma or GED. * Minimum of 2 years of experience in a high-volume call center or ...

Air Conditioning Contractors of America

$17 - $21/hr

The call center agent is responsible for assisting in the administration, field productivity, and ... Paid Training * Careers Advancement Opportunities * Competitive Compensation * Year-Round Work

Bath Planet

Confirmation Call Center Manager

Grand Rapids, MI · On-site

$55K - $75K/yr

  • Dental

  • PTO

Confirmation Call Center Manager Company: Bath Planet & Home Pro MI Location: Grand Rapids, MI and ... Ongoing leadership training * Career advancement opportunities * Supportive team environment Why ...

Luxury Bath Technologies

Call Center Representative

MI · On-site

$17/hr

Call Center Representative Port Huron, MI $17/hour base + Uncapped Commission Full-Time | Morning ... Paid training and ongoing coaching * Career advancement opportunities * Supportive team environment

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Call Center Trainer information

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How much do call center trainer jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for call center trainer in Michigan is $21.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.03 per hour, depending on experience, location, and employer.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

More about Call Center Trainer jobs

What are the most commonly searched types of Call Center Trainer jobs in Michigan?

The most popular types of Call Center Trainer jobs in Michigan are:

What are popular job titles related to Call Center Trainer jobs in Michigan?

For Call Center Trainer jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Call Center Trainer jobs in Michigan look for?

The top searched job categories for Call Center Trainer jobs in Michigan are:

What are popular job titles related to Call Center Trainer jobs in MI?

For Call Center Trainer jobs in MI, the most frequently searched job titles are:

Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $44,846 per year, or $21.6 per hour.

Call Center Manager

REGIONAL MEDICAL IMAGING, P.C.

Flint, MI • On-site

Full-time

Re-posted 14 days ago

Job description


SUMMARY

The Call Center Manager is responsible for managing and supervising RMI’s call center to ensure customers and potential customers receive fast, courteous, and accurate service through various communication channels, including phone, online, SMS, and other electronic means. This role involves driving call center workflow to meet customer experience needs, utilizing strong call center system knowledge, and workforce management skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following, other duties may be assigned.

  • Staff Training and Development:
    1. Implement training programs to ensure the highest standards in customer care.
    2. Oversee staff redirection and development plans.
  • Call Center Operations:
    1. Monitor and improve call center operations by tracking system performance, identifying and resolving issues, and managing system and process improvements.
    2. Utilize AI and other technologies to optimize call center results, reduce waste, and focus labor costs effectively.
    3. Balance workloads and manage workflows to maintain efficiency and prevent downstream issues.
  • Performance Monitoring:
    1. Prepare call center performance reports by collecting, analyzing, and summarizing data and trends.
    2. Analyze phone data to structure and adjust staffing and scheduling.
    3. Oversee call monitoring for coaching and development purposes.
  • Collaboration and Leadership:
    1. Work with Team Leads and Upper Management to prioritize tasks and maintain consistency in call center operations.
    2. Plan and facilitate informational and motivational meetings to create a unified and forward-moving team.
    3. Exhibit strong leadership and conflict resolution skills to maintain a positive and professional work environment.
  • Customer Experience
    1. Manage call center workflow to meet evolving customer experience requirements.
    2. Efficiently create a successful customer experience through various communication channels while ensuring all customer needs are met.
  • Quality and Process Improvement:
    1. Identify and implement actions to improve departmental operating methods and procedures.
    2. Apply customer service techniques and process improvement technologies to enhance productivity.
  • Other Duties:
    1. Perform other duties as assigned.
    2. Support the mission, vision, and values of the corporation.
  • SUPPORTS MISSION, VISION AND VALUES OF THE CORPORATION

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EXPERIENCE

  • 5-10 years of previous experience as a call center supervisor or manager.
  • Experience with Five9 or Abbadox is a plus.
  • Background in radiology or medical fields is a plus but not required.


EDUCATION/CERTIFICATION

  • Minimum of a High School Diploma or GED.
  • Associate's or Bachelor's Degree in Business Administration, Communications, Management, or a related field preferred.
  • Relevant certifications in customer service, call center management, or workforce management are a plus.


SKILLS

  • Strong call center system knowledge and workforce management skills.
  • Ability to set and improve KPIs, track and improve process productivity, and manage phone scripting.
  • Ability to optimize results using AI and other logical methods.
  • Steady leadership with the ability to respond quickly and effectively.


ADDITIONAL INFORMATION

  • This position requires a proactive approach to problem-solving and a commitment to continuous improvement.
  • The ideal candidate will have excellent communication skills and the ability to work well under pressure.
  • The role may require occasional travel for training and professional development purposes.


WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.


Monday-Friday 8:00 am - 5:00 pm
Full-time; Exempt