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Call Center Training Jobs (NOW HIRING)

MV Transportation

Call Center Trainer

Kent, WA

$32 - $32.47/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance ... training needs. * Monitor random calls to improve quality. * Minimize errors and track performance.

MCI Careers

Call Center Training Instructor I

Las Cruces, NM

$40K - $53K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire training on behalf of commercial and public sector clients. In this ...

Verida Inc

Call Center Trainer - WI

Villa Rica, GA · On-site

Training Support & Administration · Assist with updates to training materials, job aids, and ... a call center, customer service, operations, or related environment. · 1+ year in training ...

Fieldprint

Call Center Trainer

Mount Laurel, NJ · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position is responsible for training in accordance with ISO9000: 2015 Standards. Also, has the ... Liaise with department managers to identify training structure and training needs for Call Center ...

MCI Careers

Call Center Trainer

Wichita, KS

$48K - $52K/yr

We are seeking a dedicated and experienced Call Center Trainer to join our team ... This role involves conducting comprehensive training for new contact center agents and ensuring the ...

Fieldprint

Call Center Trainer

Mount Laurel, NJ · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position is responsible for training in accordance with ISO9000: 2015 Standards. Also, has the ... Liaise with department managers to identify training structure and training needs for Call Center ...

Fieldprint

Call Center Trainer

Mount Laurel, NJ · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position is responsible for training in accordance with ISO9000: 2015 Standards. Also, has the ... Liaise with department managers to identify training structure and training needs for Call Center ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

Conduct 6-week training sessions for new contact center support agents as part of the Federal ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

$48K - $52K/yr

Conduct 6-week training sessions for new contact center support agents as part of the Federal ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

Conduct 6-week training sessions for new contact center support agents as part of the Federal ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

Prime Marketing

Training and Development Supervisor

Austin, TX · Remote

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is ideal for an experienced call center training professional who enjoys developing people, improving programs, and turning performance needs into practical learning solutions. Location:

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Call Center Training information

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$13

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How much do call center training jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for call center training in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What are some common challenges faced by call center trainers, and how are they addressed?

One of the most common challenges for Call Center Trainers is engaging trainees with different learning styles and experience levels while delivering complex information effectively. Trainers often overcome this by incorporating interactive activities, real-world scenarios, and feedback sessions to encourage participation and comprehension. Managing large groups and adapting training materials for both in-person and remote sessions is also essential. By fostering an inclusive learning environment and providing ongoing support, trainers help ensure all employees are equipped to excel in their roles.

How long is training for call center training?

Call center training typically lasts from a few days to several weeks, depending on the company's program and the complexity of the products or services. Training often includes customer service skills, product knowledge, and use of call center software, and may involve both classroom instruction and on-the-job practice.

What is the best training for call center agents?

The best training for call center agents includes customer service skills, communication techniques, and product or service knowledge. Training often involves role-playing, listening exercises, and familiarity with call center software to improve efficiency and customer satisfaction.

What is a call center training?

A Call Center Training job involves designing, delivering, and evaluating training programs for customer service representatives. Trainers teach employees about company policies, customer interaction techniques, and technology used in call centers. They also provide coaching to improve communication skills and problem-solving abilities. The role ensures that agents are well-prepared to handle customer inquiries efficiently and professionally.

What are the key skills and qualifications needed to thrive in call center training?

To excel in Call Center Training, you need expertise in customer service best practices, adult learning principles, and experience in designing and delivering training programs, often supported by a bachelor's degree or relevant certifications. Familiarity with learning management systems (LMS), call center software, and quality monitoring tools is often required. Strong communication, patience, adaptability, and motivational skills help trainers connect with diverse trainees and foster effective learning. These competencies are crucial for ensuring new hires are well-prepared to meet call center standards, enhancing both employee performance and customer satisfaction.

How do you become a call center training agent with no experience?

To become a call center training agent with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as customer service or training certifications. Gaining experience in customer support roles or volunteering can also help demonstrate your ability to train others and understand call center operations.
More about Call Center Training jobs

What cities are hiring for Call Center Training jobs?

Cities with the most Call Center Training job openings:

What are the most commonly searched types of Call Center Training jobs?

The most popular types of Call Center Training jobs are:

What states have the most Call Center Training jobs?

States with the most job openings for Call Center Training jobs include:

What job categories do people searching Call Center Training jobs look for?

The top searched job categories for Call Center Training jobs are:

Call Center Training jobs near you
Infographic showing various Call Center Training job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $51,453 per year, or $24.7 per hour.

Call Center Trainer

MV Transportation

Kent, WA

$32 - $32.47/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 98 frontline employees who took The Breakroom Quiz

79th of 98 rated public transport

Job description

Overview

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.

Responsibilities

MV Transportation is seeking aSeattle-based Call Center Trainer who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ensuring contract compliance regarding customer service standards through the effective use of team resources and staff motivation. 

Job Responsibilities: 

  • Supervise Call Center staff, set positive example to all employees by providing consistent support and positive leadership, and quality customer service. 
  • Assist with customer complaints or inquiries from client or senior management. 
  • Assist in identifying training needs. 
  • Monitor random calls to improve quality. 
  • Minimize errors and track performance. 
Qualifications

Talent Requirements: 

  • Two (2) years supervisory experience. 
  • Experience with Trapeze a must. 
  • Highly organized with the ability to handle multiple projects simultaneously. 
  • Excellent customer service skills. 
  • Must work effectively with fellow employees and have strong leadership characteristics. 
  • Must have the ability to recruit and develop staff to deliver reliable service product. 
  • Proficient in Microsoft Office software. 
  • Ability to work a varied schedule. 
  • Demonstrated ability to supervise with a "Safety First" attitude. 

Starting Pay Rate: $32 - $32.47/hour

Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming

Retirement Benefits: 401k and Union pension: the Company contributes to the WCT Pension for each hour for which compensation is paid to maximum of 2080 hours per calendar year

Paid Time Off: 0 months - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual cap

Paid Holidays: 8 paid holidays

More Generous Paid Sick Leave: 1 hour/per 30 hours for all FT employees

Other Compensation: $1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period); $1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.  

 

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. 

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Employment Type: FULL_TIME

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