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Call Center Training Jobs (NOW HIRING)

MCI Careers

Call Center Trainer

Wichita, KS · On-site

$48K - $52K/yr

We are seeking a dedicated and experienced Call Center Trainer to join our team ... This role involves conducting comprehensive training for new contact center agents and ensuring the ...

Fieldprint

Call Center Trainer

Mount Laurel, NJ · On-site

$18 - $20/hr

This position is responsible for training in accordance with ISO9000: 2015 Standards. Also, has the ... Liaise with department managers to identify training structure and training needs for Call Center ...

Fieldprint

Call Center Trainer

Mount Laurel, NJ

$18 - $20/hr

This position is responsible for training in accordance with ISO9000: 2015 Standards. Also, has the ... Liaise with department managers to identify training structure and training needs for Call Center ...

Fieldprint

Call Center Trainer

Mount Laurel, NJ · On-site

$18 - $20/hr

This position is responsible for training in accordance with ISO9000: 2015 Standards. Also, has the ... Liaise with department managers to identify training structure and training needs for Call Center ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

$48K - $52K/yr

Conduct 6-week training sessions for new contact center support agents as part of the Federal ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

Conduct 6-week training sessions for new contact center support agents as part of the Federal ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

Conduct 6-week training sessions for new contact center support agents as part of the Federal ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Experienced Call Center Trainer

Tampa, FL · On-site

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that ... Conduct training needs assessments and recommend learning solutions. * Evaluate training ...

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Call Center Training information

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How much do call center training jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center training in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What is a call center training?

A Call Center Training job involves designing, delivering, and evaluating training programs for customer service representatives. Trainers teach employees about company policies, customer interaction techniques, and technology used in call centers. They also provide coaching to improve communication skills and problem-solving abilities. The role ensures that agents are well-prepared to handle customer inquiries efficiently and professionally.

What are the key skills and qualifications needed to thrive in call center training?

To excel in Call Center Training, you need expertise in customer service best practices, adult learning principles, and experience in designing and delivering training programs, often supported by a bachelor's degree or relevant certifications. Familiarity with learning management systems (LMS), call center software, and quality monitoring tools is often required. Strong communication, patience, adaptability, and motivational skills help trainers connect with diverse trainees and foster effective learning. These competencies are crucial for ensuring new hires are well-prepared to meet call center standards, enhancing both employee performance and customer satisfaction.

What are some common challenges faced by call center trainers, and how are they addressed?

One of the most common challenges for Call Center Trainers is engaging trainees with different learning styles and experience levels while delivering complex information effectively. Trainers often overcome this by incorporating interactive activities, real-world scenarios, and feedback sessions to encourage participation and comprehension. Managing large groups and adapting training materials for both in-person and remote sessions is also essential. By fostering an inclusive learning environment and providing ongoing support, trainers help ensure all employees are equipped to excel in their roles.

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What states have the most Call Center Training jobs?

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Call Center Training jobs near you
Infographic showing various Call Center Training job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $51,453 per year, or $24.7 per hour.

Call Center Trainer

MCI Careers

Wichita, KS • On-site

$48K - $52K/yr

Full-time

Re-posted 2 days ago

Key responsibilities

  • Conduct 6-week training sessions for new contact center support agents.

  • Develop, update, and maintain training materials to align with program objectives and evolving needs.

  • Monitor and assess trainee progress, providing constructive feedback and additional support as needed.

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves conducting comprehensive training for new contact center agents and ensuring the highest standards of preparedness and efficiency. Spanish-speaking skills would be a valuable asset for this position.

This position involves working on a U.S. Federal Contract, and strict compliance with federal guidelines and protocols is mandatory. Candidates must demonstrate the ability to perform duties with precision and maintain confidentiality at all times. Candidates must pass a Level 2 fingerprint background check.

Work Schedule:

  • Hours of Operation: 7:00 AM to 7:00 PM CST

  • Shift Pattern:

    • 7:00 AM to 4:00 PM CST

    • 10:00 AM to 7:00 PM CST

  • Flexibility to work assigned shifts is required.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Conduct 6-week training sessions for new contact center support agents as part of the Federal Disaster Support program.

  • Develop, update, and maintain training materials to align with program objectives and evolving needs.

  • Deliver engaging and effective training sessions that equip agents with the skills and knowledge required for success.

  • Monitor and assess trainee progress, providing constructive feedback and additional support as needed.

  • Collaborate with team leads and supervisors to identify training needs and address performance gaps.

  • Ensure training materials and sessions comply with program guidelines and industry standards.

  • Act as a point of contact for training-related inquiries and provide ongoing support to agents post-training.

  • Maintain accurate training records and generate reports on trainee performance and program outcomes.


Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • A degree or certification is preferred but not required.

  • At least 2 years of experience in a contact center environment.

  • Previous training experience is preferred.

  • Supervisory experience is a plus.

  • Strong communication and presentation skills.

  • Ability to create and adapt training materials to meet diverse learning needs.

  • Proficiency in using training tools and contact center software.

  • Strong organizational and time management skills.

  • Spanish-speaking skills are a plus.

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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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