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Internship Call Center Training Jobs (NOW HIRING)

eClerx

Call Center Trainer

Fayetteville, NC · On-site

$15.50/hr

This role is responsible for developing, delivering, and evaluating training programs that equip our call center agents with the skills needed to provide exceptional customer service. The ideal ...

eClercx

Call Center Trainer

Fayetteville, NC · On-site

$15.50/hr

This role is responsible for developing, delivering, and evaluating training programs that equip our call center agents with the skills needed to provide exceptional customer service. The ideal ...

MCI Careers

Call Center Training Instructor

Iowa City, IA · On-site

$49K - $65K/yr

Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire training on behalf of commercial and public sector clients. In this ...

MCI Careers

Call Center Training Instructor

Iowa City, IA · On-site

$49K - $65K/yr

Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire training on behalf of commercial and public sector clients. In this ...

MCI Careers

Call Center Training Instructor

Iowa City, IA

$49K - $65K/yr

Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire training on behalf of commercial and public sector clients. In this ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

Responsibilities MV Transportation is seeking aSeattle-based Call Center Trainer who will work ... training needs. * Monitor random calls to improve quality. * Minimize errors and track performance.

MV Transportation

Call Center Trainer

Kent, WA

MV Transportation is seeking a Seattle-based Call Center Trainer  who will work closely with ... training needs. * Monitor random calls to improve quality. * Minimize errors and track performance.

MV Transportation

Call Center Trainer

Kent, WA · On-site

MV Transportation is seeking aSeattle-based Call Center Trainer who will work closely with the Call ... training needs. * Monitor random calls to improve quality. * Minimize errors and track performance.

MV Transportation

Call Center Trainer

Kent, WA · On-site

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance ... training needs. * Monitor random calls to improve quality. * Minimize errors and track performance.

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Internship Call Center Training information

What is the difference between Internship Call Center Training vs Customer Service Representative Training?

AspectInternship Call Center TrainingCustomer Service Representative Training
CredentialsTypically no formal credentials required; focus on training programsOften requires basic communication skills; certifications like customer service courses are common
Work EnvironmentTraining sessions, call simulations, and shadowing in a call center settingOn-the-job training, workshops, and ongoing skill development in customer service roles
Employer & Industry UsageUsed by companies to prepare interns for call center roles in various industriesUsed by employers to train new customer service reps in retail, telecom, and service sectors

Internship Call Center Training focuses on preparing interns with foundational skills through structured programs, while Customer Service Representative Training is aimed at new hires or existing staff to enhance their customer interaction skills. Both involve call center environments but differ in experience level and training scope.

What cities are hiring for Internship Call Center Training jobs? Cities with the most Internship Call Center Training job openings:
What are the most commonly searched types of Call Center Training jobs? The most popular types of Call Center Training jobs are:
What states have the most Internship Call Center Training jobs? States with the most job openings for Internship Call Center Training jobs include:
Internship Call Center Training jobs near you
Infographic showing various Internship Call Center Training job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 92% Full Time, 4% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Call Center Trainer

eClerx

Fayetteville, NC • On-site

$15.50/hr

Full-time

Posted 11 days ago

Job description

Job Description

We are seeking an experienced and enthusiastic Call Center Trainer to join our team. This role is responsible for developing, delivering, and evaluating training programs that equip our call center agents with the skills needed to provide exceptional customer service. The ideal candidate will have strong communication skills, a passion for coaching, and experience working in fast-paced call center environments.

Key Responsibilities

  • Facilitate and provide training for call center agents, including systems training, customer service skills, policies, and procedures.
  • Conduct ongoing training sessions, refresher courses, and performance improvement workshops.
  • Develop and update training materials, including manuals, presentations, job aids, and e-learning modules.
  • Assess training effectiveness through evaluations, performance metrics, and feedback; recommend improvements as needed.
  • Partner with call center leadership to identify skill gaps and implement targeted coaching plans.
  • Monitor agent performance during nesting/simulation periods and provide hands-on support.
  • Maintain accurate training records and reports.
  • Stay current on product updates, process changes, and industry best practices.
  • Support quality assurance initiatives by aligning training with performance standards.

Qualifications

  • High school diploma or equivalent required
  • 2+ years of experience in a call center training, quality assurance, or supervisory role.
  • Strong presentation, facilitation, and communication skills.
  • Ability to adjust training methods to accommodate various learning styles.
  • Proficiency with call center systems, CRM platforms, and Microsoft Office Suite.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple training classes or projects simultaneously.

Work Location - This is an in-office position (No remote or work-at-home positions available for this role). You will be required to complete training and continue to work in office premises located at eClerx, 235 North McPherson Church Road, Fayetteville, NC 28303.

Compensation/Pay:

Starting salary- $15.50/hr. 

Joining Bonus- $200 (Payable in the first check after 60th day of employment)- Employee should be active on the date of paycheck. 

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