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Internship Call Center Training Jobs (NOW HIRING)

MCI Careers

Call Center Training Instructor

Iowa City, IA

$49K - $65K/yr

Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire training on behalf of commercial and public sector clients. In this ...

MCI Careers

Call Center Training Instructor

Iowa City, IA

$49K - $65K/yr

Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire training on behalf of commercial and public sector clients. In this ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance ... training needs. * Monitor random calls to improve quality. * Minimize errors and track performance.

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance ... training needs. * Monitor random calls to improve quality. * Minimize errors and track performance.

MV Transportation

Call Center Trainer

Kent, WA

$32 - $32.47/hr

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance ... training needs. * Monitor random calls to improve quality. * Minimize errors and track performance.

Verida Inc

Call Center Trainer - WI

Villa Rica, GA · On-site

Training Support & Administration · Assist with updates to training materials, job aids, and ... a call center, customer service, operations, or related environment. · 1+ year in training ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

$48K - $52K/yr

Conduct 6-week training sessions for new contact center support agents as part of the Federal ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Trainer

Wichita, KS

Conduct 6-week training sessions for new contact center support agents as part of the Federal ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

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Internship Call Center Training information

What is the difference between Internship Call Center Training vs Customer Service Representative Training?

AspectInternship Call Center TrainingCustomer Service Representative Training
CredentialsTypically no formal credentials required; focus on training programsOften requires basic communication skills; certifications like customer service courses are common
Work EnvironmentTraining sessions, call simulations, and shadowing in a call center settingOn-the-job training, workshops, and ongoing skill development in customer service roles
Employer & Industry UsageUsed by companies to prepare interns for call center roles in various industriesUsed by employers to train new customer service reps in retail, telecom, and service sectors

Internship Call Center Training focuses on preparing interns with foundational skills through structured programs, while Customer Service Representative Training is aimed at new hires or existing staff to enhance their customer interaction skills. Both involve call center environments but differ in experience level and training scope.

What cities are hiring for Internship Call Center Training jobs? Cities with the most Internship Call Center Training job openings:
What are the most commonly searched types of Call Center Training jobs? The most popular types of Call Center Training jobs are:
What states have the most Internship Call Center Training jobs? States with the most job openings for Internship Call Center Training jobs include:
Internship Call Center Training jobs near you
Infographic showing various Internship Call Center Training job openings in the United States as of June 2026, with employment types broken down into 48% Full Time, 49% Part Time, and 3% Temporary. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Call Center Training Lead

Call Center Training Lead

Storage Rentals of America

West Palm Beach, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Storage Rentals of America rating

6.8

Company rating: 6.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

7th of 29 rated removal and storage companies

Job description

Become the newest member of our exciting team at SROA Capital as we redefine self-storage!
At SROA, we offer a career and opportunity to grow. We strongly believe in growing our talent and promoting within. We are proud to be honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel three years in a row.
SROA Capital is a vertically integrated private equity real estate investment firm that has evolved into a global asset manager with a successful track record of providing risk adjusted returns to its partners through its focused strategy of investing in self-storage. SROA is headquartered in West Palm Beach, FL and has invested, redeveloped, and developed self storage across the risk spectrum in major and secondary markets across the United States under the brand Storage Rentals of America and the UK under the brand Kangaroo Self Storage with approximately 900 employees globally.
The Call Center Training Lead serves as the primary Learning & Development partner for Customer Support operations. Acting as a Subject Matter Expert (SME) for call center processes, systems, products, and customer experience standards, this role ensures that training programs are delivered effectively and aligned with operational needs.
The specialist is responsible for facilitating new-hire onboarding, ongoing development programs, upskilling initiatives, and change-management training related to new products, systems, policies, and procedures. Working closely with Learning & Development, this position provides expertise and feedback that support the development of training content while ensuring learning solutions are accurate, relevant, and successfully executed.
This role focuses on training delivery, coaching, learner support, and operational partnership.
Duties and Responsibilities
Training Delivery & Facilitation
  • Facilitate engaging virtual new hire training programs for Call Center and Customer Experience team members.
  • Deliver ongoing training, refresher courses, workshops, and uptraining initiatives.
  • Lead training sessions related to new systems, products, services, policies, procedures, and operational changes.
  • Facilitate meetings, huddles, workshops, and learning sessions that support employee development and operational excellence.
  • Support employee onboarding by ensuring training plans are executed consistently and effectively.

Operational Partnership & Subject Matter Expertise
  • Serve as the primary Call Center Subject Matter Expert (SME) for the Learning & Development team.
  • Partner with Call Center leadership to understand business priorities, operational challenges, and emerging training needs.
  • Provide operational expertise and feedback during the development and revision of training materials and learning programs.
  • Validate training content for accuracy, relevance, and alignment with current business processes.
  • Participate in process, system, and product rollouts to ensure effective training readiness and adoption.

Coaching & Performance Support
  • Identify learning opportunities through observation, operational feedback, performance trends, and business needs.
  • Provide coaching and reinforcement to support knowledge retention and skill development.
  • Partner with supervisors and leaders to support employee development initiatives.
  • Assist in implementing targeted learning solutions that address identified skill gaps.
  • Learning Program Support
  • Collaborate with Learning & Development to maintain training materials, facilitator guides, job aids, and reference resources.
  • Assist and support the creation and delivery of learning communications and just-in-time learning resources.
  • Track training participation and learner progress.
  • Provide recommendations for continuous improvement to training programs and learning processes.

Organizational Collaboration
  • Participate in department meetings, leadership discussions, strategic initiatives, site visits, and special projects as assigned.
  • Champion company culture, values, and customer experience standards throughout all training initiatives.
  • Build strong relationships with leaders and employees across departments to support organizational goals.

Qualifications
  • 2+ years of training, facilitation, coaching, or employee development experience.
  • Experience facilitating instructor-led training in virtual environments.
  • Strong presentation, communication, and facilitation skills.
  • Ability to translate operational knowledge into effective learning experiences.
  • Strong organizational, planning, and project coordination skills.
  • Ability to build relationships and collaborate effectively with leaders and employees at all levels.
  • Proficiency with Microsoft Office applications, including Teams, PowerPoint, Word, and Excel.

Preferred
  • 2+ years of call center, customer service, or customer support experience.
  • Experience supporting onboarding and new hire training programs.
  • Knowledge of call center operations, customer experience principles, and customer service best practices.
  • Experience with Learning Management Systems (LMS) and digital learning platforms.
  • Experience participating in process, system, or product implementation initiatives.

SROA Offers:
  • Competitive pay with bonus potential
  • UKG Wallet - on-demand pay option
  • 100% paid medical coverage options for employee-only
  • Dental and vision plans for optimal care
  • Eight (8) paid holidays
  • Generous Paid Time Off (PTO), increasing with years of service
  • Paid Maternity and Parental Leave for growing families
  • 401(k) with substantial employer match and 100% immediate vesting
  • Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) for tax-advantaged savings
  • GAP Insurance for added financial protection
  • Employer-paid Life Insurance and Short-Term Disability coverage
  • Long-Term Disability (LTD) coverage for added peace of mind
  • Pet insurance - because your pets are family too
  • Storage Discounts to help you declutter and organize
  • Access to Voluntary Benefits for personalized coverage
  • Learning and development opportunities to maximize your potential and excel in your career
  • A great culture that values collaboration, innovation, and inclusivity

SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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