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Internship Call Center Training Jobs (NOW HIRING)

MCI Careers

Call Center Training Instructor

Iowa City, IA · On-site

$49K - $65K/yr

Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire training on behalf of commercial and public sector clients. In this ...

MCI Careers

Call Center Training Instructor

Iowa City, IA

$49K - $65K/yr

Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire training on behalf of commercial and public sector clients. In this ...

MCI Careers

Call Center Training Instructor

Iowa City, IA

$49K - $65K/yr

Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire training on behalf of commercial and public sector clients. In this ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance ... training needs. * Monitor random calls to improve quality. * Minimize errors and track performance.

MV Transportation

Call Center Trainer

Kent, WA

$32 - $32.47/hr

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance ... training needs. * Monitor random calls to improve quality. * Minimize errors and track performance.

MV Transportation

Call Center Trainer

Kent, WA

$32 - $32.47/hr

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance ... training needs. * Monitor random calls to improve quality. * Minimize errors and track performance.

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

MV Transportation is seeking a Seattle-based Call Center Trainer  who will work closely with ... training needs. * Monitor random calls to improve quality. * Minimize errors and track performance.

MCI Careers

Call Center Trainer

Wichita, KS

$48K - $52K/yr

We are seeking a dedicated and experienced Call Center Trainer to join our team ... This role involves conducting comprehensive training for new contact center agents and ensuring the ...

Apply Early

MCI Careers

Call Center Trainer

Wichita, KS · On-site

$48K - $52K/yr

Conduct 6-week training sessions for new contact center support agents as part of the Federal ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

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Internship Call Center Training information

What is the difference between Internship Call Center Training vs Customer Service Representative Training?

AspectInternship Call Center TrainingCustomer Service Representative Training
CredentialsTypically no formal credentials required; focus on training programsOften requires basic communication skills; certifications like customer service courses are common
Work EnvironmentTraining sessions, call simulations, and shadowing in a call center settingOn-the-job training, workshops, and ongoing skill development in customer service roles
Employer & Industry UsageUsed by companies to prepare interns for call center roles in various industriesUsed by employers to train new customer service reps in retail, telecom, and service sectors

Internship Call Center Training focuses on preparing interns with foundational skills through structured programs, while Customer Service Representative Training is aimed at new hires or existing staff to enhance their customer interaction skills. Both involve call center environments but differ in experience level and training scope.

What cities are hiring for Internship Call Center Training jobs? Cities with the most Internship Call Center Training job openings:
What are the most commonly searched types of Call Center Training jobs? The most popular types of Call Center Training jobs are:
What states have the most Internship Call Center Training jobs? States with the most job openings for Internship Call Center Training jobs include:
Internship Call Center Training jobs near you
Call Center Training Specialist

Call Center Training Specialist

Monument Health

Rapid City, SD • On-site

$22.63 - $28.29/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Monument Health (South Dakota) rating

6.2

Company rating: 6.2 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

691st of 877 rated healthcare providers

Job description

Current Employees:
If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.
Primary Location
Rapid City, SD USA
Department
CS Patient Call Center
Scheduled Weekly Hours
40
Starting Pay Rate Range
$22.63 - $28.29
(Determined by the knowledge, skills, and experience of the applicant.)
Job Summary
The Healthcare Call Center Trainer is responsible for developing, delivering, and evaluating training programs for call center staff who handle patient inquiries, scheduling, insurance verification, and other healthcare-related services. The role ensures agents provide accurate, empathetic, and compliant service. Reports to the Call Center Manager.
Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:
*Supportive work culture
*Medical, Vision and Dental Coverage
*Retirement Plans, Health Savings Account, and Flexible Spending Account
*Instant pay is available for qualifying positions
*Paid Time Off Accrual Bank
*Opportunities for growth and advancement
*Tuition assistance/reimbursement
*Excellent pay differentials on qualifying positions
*Flexible scheduling
Job Description
Essential Functions:

  • Design and deliver new hire training and ongoing development programs for call center staff.
  • Create and update training materials, manuals, and e-learning modules tailored to healthcare compliance and patient communication.
  • Conduct quality audits of calls and provide coaching to improve performance.
  • Ensure staff understand and comply with HIPAA regulations, insurance processes, and healthcare policies.
  • Track performance metrics and adjust training programs to address gaps.
  • Collaborate with supervisors and managers to align training with organizational goals.
  • Support staff motivation and professional growth through mentoring and feedback.
  • All other duties as assigned.

Additional Requirements
Required:
Education - High School Diploma/GED Equivalent in General Studies
Experience - 1+ years of Education Training Experience
Preferred:
Experience - 1+ years of Healthcare Experience; 1+ years of Revenue Cycle Experience
Physical Requirements:
Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Job Category
Revenue Cycle
Job Family
Registration and Scheduling
Shift
Requires the ability to work assigned schedules and hours as determined by the department
Employee Type
Regular
15 Corporate Services Division
Make a difference. Every day.
Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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