Rockville, MD · On-site
$15.25 - $20.25/hr
Support Center / Call Center Agent Duration: Long-term Location: Rockville, MD Musts * Very ... You will receive 2-3 weeks training including shadowing / mirroring trainer s calls, and having ...
Rockville, MD · On-site
$15.25 - $20.25/hr
Support Center / Call Center Agent Duration: Long-term Location: Rockville, MD Musts * Very ... You will receive 2-3 weeks training including shadowing / mirroring trainer s calls, and having ...
Washington, DC · On-site
$43.27/hr
... proper training of personnel assigned • Fosters a cooperative and harmonious working climate ... call center environment, including implementing and managing call center performance metrics ...
New
Washington, DC · On-site
$43.27/hr
... proper training of personnel assigned • Fosters a cooperative and harmonious working climate ... call center environment, including implementing and managing call center performance metrics ...
New
$43.27/hr
... proper training of personnel assigned · Fosters a cooperative and harmonious working climate ... call center environment, including implementing and managing call center performance metrics ...
$43.27/hr
... proper training of personnel assigned · Fosters a cooperative and harmonious working climate ... call center environment, including implementing and managing call center performance metrics ...
Chantilly, VA · Remote
$17.75/hr
Call Center Representative Call Center Representatives applicants: click here to be directed to the ... Visits to the facility are for training, picking up equipment, troubleshooting, or dropping off ...
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Chantilly, VA · Remote
$17.75/hr
Call Center Representative Call Center Representatives applicants: click here to be directed to the ... Visits to the facility are for training, picking up equipment, troubleshooting, or dropping off ...
Responsible for hiring, training, coaching, and motivating Call Center representatives to deliver exceptional service, effectively resolve beneficiary inquiries and complaints, and consistently meet ...
Quick apply
Responsible for hiring, training, coaching, and motivating Call Center representatives to deliver exceptional service, effectively resolve beneficiary inquiries and complaints, and consistently meet ...
ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...
ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...
Ellicott City, MD · On-site
$17 - $18/hr
Business, sales, and communications training We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for ...
Quick apply
Ellicott City, MD · On-site
$17 - $18/hr
Business, sales, and communications training We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for ...
Ellicott City, MD · On-site
$17 - $18/hr
Business, sales, and communications training We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for ...
Ellicott City, MD · On-site
$17 - $18/hr
Business, sales, and communications training We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for ...
Washington, DC · On-site
ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...
Quick apply
Washington, DC · On-site
ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...
VA · On-site +1
General information Job Posting Title Trainer - Call Center (Temporary, Remote) Date Wednesday ... training program to various level employees and providing support of training resources for ...
VA · On-site +1
General information Job Posting Title Trainer - Call Center (Temporary, Remote) Date Wednesday ... training program to various level employees and providing support of training resources for ...
Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...
Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...
Washington, DC · On-site
Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...
Washington, DC · On-site
Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...
Washington, DC · On-site
Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...
Washington, DC · On-site
Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...
Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...
Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...
Sterling, VA · On-site
$90K - $100K/yr
Manager, Call Center Operations Mosaic Pharmacy Service Fully Remote (US) • Patient Enrollment ... Partner with Quality, Training, Enrollment, and Pharmacy Operations to deliver an integrated ...
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Sterling, VA · On-site
$90K - $100K/yr
Manager, Call Center Operations Mosaic Pharmacy Service Fully Remote (US) • Patient Enrollment ... Partner with Quality, Training, Enrollment, and Pharmacy Operations to deliver an integrated ...
Washington, DC · On-site
Ensures proper training of personnel assigned * Fosters a cooperative and harmonious working ... Experience in a production or call center environment, including implementing and managing call ...
Quick apply
Washington, DC · On-site
Ensures proper training of personnel assigned * Fosters a cooperative and harmonious working ... Experience in a production or call center environment, including implementing and managing call ...
Sterling, VA · Remote
$90K - $100K/yr
Description Manager, Call Center Operations Mosaic Pharmacy Service Fully Remote (US) Patient ... Partner with Quality, Training, Enrollment, and Pharmacy Operations to deliver an integrated ...
Sterling, VA · Remote
$90K - $100K/yr
Description Manager, Call Center Operations Mosaic Pharmacy Service Fully Remote (US) Patient ... Partner with Quality, Training, Enrollment, and Pharmacy Operations to deliver an integrated ...
Sterling, VA · On-site
$90K - $100K/yr
Partner with Quality, Training, Enrollment, and Pharmacy Operations to deliver an integrated ... Strong understanding of call center KPIs, workforce management, and operational metrics.
Sterling, VA · On-site
$90K - $100K/yr
Partner with Quality, Training, Enrollment, and Pharmacy Operations to deliver an integrated ... Strong understanding of call center KPIs, workforce management, and operational metrics.
Rockville, MD · On-site
$19 - $22/hr
The training will take place in the Rockville office, and this position will be office-based. Key ... Experience: Prior experience in a medical call center or ophthalmology office is preferred (A ...
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Rockville, MD · On-site
$19 - $22/hr
The training will take place in the Rockville office, and this position will be office-based. Key ... Experience: Prior experience in a medical call center or ophthalmology office is preferred (A ...
$33K - $38K/yr
Beloform Craft is seeking a motivated and customer-focused Call Center Agent to join our team in ... Professional development and ongoing training * Supportive and collaborative work environment
$33K - $38K/yr
Beloform Craft is seeking a motivated and customer-focused Call Center Agent to join our team in ... Professional development and ongoing training * Supportive and collaborative work environment
$15.52 - $17.85
9% of jobs
$17.85 - $20.17
9% of jobs
$21.20 is the 25th percentile. Wages below this are outliers.
$20.17 - $22.50
14% of jobs
$22.50 - $24.82
16% of jobs
The median wage is $25.12 / hr.
$24.82 - $27.15
13% of jobs
$27.15 - $29.48
14% of jobs
$29.53 is the 75th percentile. Wages above this are outliers.
$29.48 - $31.80
13% of jobs
$31.80 - $34.13
5% of jobs
$34.13 - $36.46
4% of jobs
$36.46 - $38.78
2% of jobs
$38.78 - $41.11
1% of jobs
$15
$28
$41
One of the most common challenges for Call Center Trainers is engaging trainees with different learning styles and experience levels while delivering complex information effectively. Trainers often overcome this by incorporating interactive activities, real-world scenarios, and feedback sessions to encourage participation and comprehension. Managing large groups and adapting training materials for both in-person and remote sessions is also essential. By fostering an inclusive learning environment and providing ongoing support, trainers help ensure all employees are equipped to excel in their roles.
A Call Center Training job involves designing, delivering, and evaluating training programs for customer service representatives. Trainers teach employees about company policies, customer interaction techniques, and technology used in call centers. They also provide coaching to improve communication skills and problem-solving abilities. The role ensures that agents are well-prepared to handle customer inquiries efficiently and professionally.
To excel in Call Center Training, you need expertise in customer service best practices, adult learning principles, and experience in designing and delivering training programs, often supported by a bachelor's degree or relevant certifications. Familiarity with learning management systems (LMS), call center software, and quality monitoring tools is often required. Strong communication, patience, adaptability, and motivational skills help trainers connect with diverse trainees and foster effective learning. These competencies are crucial for ensuring new hires are well-prepared to meet call center standards, enhancing both employee performance and customer satisfaction.
5.1
Based on 22 frontline employees who took The Breakroom Quiz
220th of 230 rated it services
Position: Support Center / Call Center Agent
Duration: Long-term
Location: Rockville, MD
Job Description
Musts
Bonus
This is an inbound call center. Our Support Center is open Monday-Friday 8AM to 8PM EST with different shifts. You will be computer bound; expected to be in a call queue, fielding outbound calls the entire day. You will receive 2-3 weeks training including shadowing / mirroring trainer s calls, and having trainer listening in on their initial calls. Most of the calls will be from broker dealers, investors, registered representatives and other industry professionals and will involve password reset requests, registration questions. On average, call handle time is under 6 minutes so these are generally short calls. It is very rare to get upset calls.
Sourced by ZipRecruiter
It services
10,000+ Employees
Blue Bell, PA, US
1816
