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Call Center Training Jobs in Washington (NOW HIRING)

MedStar Health

Supervisor Call Center

Washington, DC · On-site

$49K - $87K/yr

About the Job Our call center has a leadership opportunity located at MedStar Georgetown University ... This role provides leadership training and technical expertise related to communication systems and ...

ActioNet

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...

Preferred Dental

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

Business, sales, and communications training We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for ...

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...

ActioNet

Call Center Manager

Washington, DC · On-site

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...

ActioNet

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...

ActioNet

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...

BeloForm Craft

Call Center Agent

Washington, DC · On-site

$33K - $37K/yr

Call Center Agent Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent ... Professional training and ongoing support. * Career growth and advancement opportunities.

Advantia Health

Lead Call Center Representative

Washington, DC · On-site

$18 - $22.75/hr

Lead Call Center Representative Reiter, Hill & Johnson is seeking a full-time Lead Call Center ... Oversees new hire training. * Assists with reports and other projects. Qualifications * High school ...

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Call Center Training information

See Washington salary details

$15

$28

$41

How much do call center training jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for call center training in Washington is $28.02, according to ZipRecruiter salary data. Most workers in this role earn between $21.25 and $29.95 per hour, depending on experience, location, and employer.

What is a call center training?

A Call Center Training job involves designing, delivering, and evaluating training programs for customer service representatives. Trainers teach employees about company policies, customer interaction techniques, and technology used in call centers. They also provide coaching to improve communication skills and problem-solving abilities. The role ensures that agents are well-prepared to handle customer inquiries efficiently and professionally.

What are the key skills and qualifications needed to thrive in call center training?

To excel in Call Center Training, you need expertise in customer service best practices, adult learning principles, and experience in designing and delivering training programs, often supported by a bachelor's degree or relevant certifications. Familiarity with learning management systems (LMS), call center software, and quality monitoring tools is often required. Strong communication, patience, adaptability, and motivational skills help trainers connect with diverse trainees and foster effective learning. These competencies are crucial for ensuring new hires are well-prepared to meet call center standards, enhancing both employee performance and customer satisfaction.

What are some common challenges faced by call center trainers, and how are they addressed?

One of the most common challenges for Call Center Trainers is engaging trainees with different learning styles and experience levels while delivering complex information effectively. Trainers often overcome this by incorporating interactive activities, real-world scenarios, and feedback sessions to encourage participation and comprehension. Managing large groups and adapting training materials for both in-person and remote sessions is also essential. By fostering an inclusive learning environment and providing ongoing support, trainers help ensure all employees are equipped to excel in their roles.

What are the most commonly searched types of Call Center Training jobs in Washington?

The most popular types of Call Center Training jobs in Washington are:

What are popular job titles related to Call Center Training jobs in Washington?

For Call Center Training jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Call Center Training jobs in Washington look for?

The top searched job categories for Call Center Training jobs in Washington are:

What cities in Washington are hiring for Call Center Training jobs?

Cities in Washington with the most Call Center Training job openings:

Call Center Training jobs near you
Infographic showing various Call Center Training job openings in Washington as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $58,276 per year, or $28 per hour.

Call Center Agent

Sparkbit 360

Washington, DC • On-site

$17 - $22.25/hr

Other

Posted 22 days ago

Job description

Call Center Agent

We are seeking a dedicated and motivated Call Center Agent to join our dynamic customer service team. In this role, you will serve as the primary point of contact for our valued customers, handling inbound and outbound calls with professionalism and efficiency. The ideal candidate will be adept at understanding customer needs, resolving inquiries promptly, and providing exceptional support to enhance the overall customer experience.

Responsibilities
  • Handle inbound and outbound customer calls professionally and efficiently
  • Address customer inquiries, concerns, and complaints with patience and empathy
  • Provide accurate information about products, services, and company policies
  • Document all customer interactions accurately in the customer relationship management (CRM) system
  • Identify and escalate unresolved issues to appropriate higher-level personnel
Qualifications
  • Proven experience in a call center or customer service role
  • Excellent verbal and written communication skills
  • Strong listening and problem-solving abilities
  • Ability to remain calm and professional under pressure
  • Proficient with CRM software and call center technologies

What We Offer:

  • Competitive pay
  • Opportunities for advancement
  • Professional development and training
  • Supportive and collaborative team environment
  • Travel opportunities (if applicable)

Apply