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Remote Call Center Training Jobs in Washington (NOW HIRING)

SOS International LLC

Call Agent

Reston, VA · Remote

$15.50 - $20.50/hr

Fully Remote, US, USA Contract Clearance Requirement: Other Company Description Founded in 1989 ... in coaching or training. Call Agents perform the call center supported registration process ...

Moore

Account Manager

Lanham, MD · Remote

Contributes to the oversight ofMoore Media & Digitalclient call center activities, which may include call monitoring, helping to develop call center training materials, calibration calls with call ...

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Remote Call Center Training information

What are the key skills and qualifications needed to thrive in Remote Call Center Training, and why are they important?

To thrive in Remote Call Center Training, you need a solid understanding of adult learning principles, call center operations, and training program development, often supported by experience in customer service and instructional design. Familiarity with Learning Management Systems (LMS), virtual meeting platforms like Zoom or Microsoft Teams, and call center software is typically required. Strong communication, adaptability, and motivational skills help trainers engage remote learners and address diverse training needs. These skills ensure effective knowledge transfer, high trainee engagement, and improved performance across distributed call center teams.

What is remote call center training?

Remote call center training is a program designed to teach call center employees the necessary skills and knowledge to perform their job effectively, all conducted online or through virtual platforms. This training typically covers customer service techniques, use of call center software, communication skills, and company-specific protocols. The remote format allows trainees to learn from anywhere, using interactive modules, live webinars, and virtual role-playing exercises. Successful remote training ensures that employees are well-prepared to handle customer interactions professionally and efficiently from a remote location.

What are some common challenges faced by trainers in a remote call center environment, and how can they be addressed?

Trainers in a remote call center often face challenges such as maintaining trainee engagement, ensuring consistent communication, and effectively monitoring progress without in-person interaction. Solutions include leveraging interactive video conferencing tools, scheduling regular check-ins, and using performance tracking software to monitor trainee development. Establishing clear expectations and fostering an open, supportive virtual environment can also help trainees feel connected and motivated, despite the physical distance.
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Remote Call Center Training jobs near you
Call Center Representative Bilingual

Call Center Representative Bilingual

Equiniti

Washington, DC • Remote

$19/hr

Full-time

Posted 8 days ago

Equiniti rating

8.9

Company rating: 8.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Management Level

I

This role requires being bilingual in Mandarin Chinese/English
This is a temporary assignment with full time hours, lasting 2-3 months, may extend or end sooner--100% remote

EQ, Next Starts Now
We are EQ, a fintech that connects the future of capital, communications, and governance, building trust and confidence in every market we serve. Our 5,000 employees support over 20 million shareholders and 12,000 leading organizations globally. EQ's mission is to digitize every aspect of shareholder interaction, making investments more accessible, transparent and more engaging than ever before.
With the integration of Notified, EQ is the only global technology partner dedicated to both public relations and investor relations solutions.


Role Summary
The Proxy Call Center Representatives handle inbound and outbound calls on various Proxy and Information Agent Campaigns.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

  • Handle incoming and outgoing Proxy Solicitation and Information Agent calls.

  • Handle a large volume of calls from an automated dialer.

  • Manual research of contact information for shareholders.

  • Solicit shareholder votes and accurately record voting instructions.

  • Respond to shareholder inquiries using fact sheets and materials provided.

  • Maintain an updated call center database by entering information.

  • Produce results and maintain required performance metrics.

  • FULL TIME HOURS, Monday - Friday

  • Some Saturdays may be required.

  • MANDATORY 2-day paid Training and peer coaching period attendance.

  • PC [Windows 8 or higher]-No Macs, Chromebooks, iPads or Tablets.

  • Must have good internet speed and a quiet workspace.

  • Overtime [paid] is required before or after their shift during peak volumes.

  • Preventative medical plan is available through UHC Medical Insurance for all Temporary employees.

  • Shift Times: 9:00 am - 4:00 pm OR 4:00 pm - 11:00 pm

Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience, skills and behaviors:

  • 1-3 years of high-volume call center experience.

  • Intermediate level proficiency with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.).

  • Excellent phone etiquette.

  • Experience working in a high volume/fast paced call center (virtual call center preferred).

  • Resourceful and able to work independently.

  • Ability to quickly react to questions and refer to support guides.

  • Ability to effectively follow scripts and department procedures.

Compensation

  • $19.00 hourly

Equal Opportunity Statement

We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.

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