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Full Time Call Center Jobs in Washington (NOW HIRING)

Preferred Dental

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

Our Call Center Representatives are often the first point of contact for new and existing patient ... Job Type: Full-time Pay: $17.00 - $18.00 per hour Benefits: * 401(k) matching * Health insurance

ActioNet, Inc.

Call Center Manager

Washington, DC

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Full-Time Employees are eligible to participate in our ActioNet's Benefits Program: * Medical ...

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the ... Full-Time Employees are eligible to participate in our ActioNet's Benefits Program: * Medical ...

ActioNet

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Full-Time Employees are eligible to participate in our ActioNet's Benefits Program: * Medical ...

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the ... Full-Time Employees are eligible to participate in our ActioNet's Benefits Program: * Medical ...

ActioNet

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Full-Time Employees are eligible to participate in our ActioNet's Benefits Program: * Medical ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Full-Time Employees are eligible to participate in our ActioNet's Benefits Program: * Medical ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Full-Time Employees are eligible to participate in our ActioNet's Benefits Program: * Medical ...

ActioNet

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Full-Time Employees are eligible to participate in our ActioNet's Benefits Program: * Medical ...

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Full Time Call Center information

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How much do full time call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for full time call center in Washington is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $21.78 per hour, depending on experience, location, and employer.

What is a full time call center?

A Full Time Call Center job involves working in a customer service environment where employees handle incoming and outgoing calls on behalf of a company. These roles typically require individuals to provide information, resolve customer issues, process orders, or offer technical support over the phone. Full time positions usually mean working around 35-40 hours per week, often with set shifts. Call center agents are expected to have strong communication skills, patience, and a customer-oriented approach. Many call centers offer training and opportunities for career advancement within the organization.

What are the key skills and qualifications needed to thrive as a full time call center representative?

To thrive as a Full Time Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Exceptional patience, resilience under pressure, and a positive attitude help individuals stand out in this role. These skills and qualities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining high customer satisfaction in a fast-paced environment.

What are some common challenges faced by full time call center agents, and how can they be managed effectively?

Full-time call center agents often encounter challenges such as managing high call volumes, dealing with difficult customers, and maintaining consistent performance metrics. Effective time management, stress reduction techniques, and ongoing training can help address these issues. Many centers offer support through team leads, peer mentoring, and access to wellness resources. Building strong communication skills and staying adaptable are also key to thriving in this fast-paced environment.

Which full time call center pays the most?

Full-time call center agents in high-paying industries such as technology, finance, or healthcare tend to earn the most, often with salaries ranging from $40,000 to over $60,000 annually. Factors like experience, certifications, and the complexity of the support provided can also influence pay rates.

What are the most commonly searched types of Call Center jobs in Washington?

The most popular types of Call Center jobs in Washington are:

What are popular job titles related to Full Time Call Center jobs in Washington?

For Full Time Call Center jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Full Time Call Center jobs in Washington look for?

The top searched job categories for Full Time Call Center jobs in Washington are:

What cities in Washington are hiring for Full Time Call Center jobs?

Cities in Washington with the most Full Time Call Center job openings:

Full Time Call Center jobs near you
Infographic showing various Full Time Call Center job openings in Washington as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 14% Part Time, 2% Temporary, and 6% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $42,197 per year, or $20.3 per hour.

Full-time Call Center Agent

Visionary Ophthalmology

Rockville, MD • On-site

$19 - $22/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Job Summary: We are seeking a dedicated and customer-focused bilingual Spanish-speaking full-time Call Center Agent to join our ophthalmology practice. This role involves handling incoming and outgoing calls, scheduling appointments, verifying insurance, and providing excellent customer service. The ideal candidate will have experience in a medical office or call center environment, with a strong understanding of ophthalmology terminology and patient care procedures. The training will take place in the Rockville office, and this position will be office-based.

 

Key Responsibilities:

  • Answer calls: Answer high-volume incoming calls and assist patients with scheduling, rescheduling, or canceling appointments. 
  • Provide information: Offer information about services and patient account items.
  • Resolve issues: Address patient inquiries and escalate complex issues to the appropriate staff or management.
  • Guide Patients: Guide patients and assist with scheduling appointments based on the doctor's referral.
  • Maintain records: Review patient accounts, update patient demographics, and maintain patient records confidentiality.
  • Collaborate with others: Collaborate with the front desk and clinical teams to ensure seamless patient scheduling and care.
  • Prioritization: Ability to navigate through daily tasks such as completing voicemails, completing appointment confirmations, appointment rescheduling, and assisting with other patient requests.
  • Communication: Relay appropriate information to/from patients to doctors or management.
  • Other Duties as assigned. 

Skills & Qualifications

  • Experience: Prior experience in a medical call center or ophthalmology office is preferred (A minimum of two or more years of experience).
  • Insurance: Prior experience with insurance verification and reading benefits to patients, at least two or more years.
  • Technical Skills: Familiarity with EMR systems such as ModMed/EMA, and multi-line phone systems.
  • Communication: Strong verbal and written communication skills.
  • Customer Service: Excellent patient interaction and problem-solving abilities.
  • Organization: Ability to multitask, manage high call volumes, and prioritize tasks effectively.
  • Bilingual Candidates: Spanish-speaking candidates required.
  • Time-Management: Ability to manage time well and has excellent attendance.
  • Availability: To work Monday – Friday and weekends.

Work Environment

  • Office-based position in a fast-paced medical practice
  • It requires sitting for extended periods and using a headset for calls.

Benefits

  • Health insurance
  • Dental Insurance 
  • Life Insurance
  • Accidental Death & Dismemberment Insurance
  • 401(K)
  • PTO and holidays off
  • Career growth and development