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Call Center Vp Jobs in Washington (NOW HIRING)

Osaic

Vice President, Advisory Consulting

Washington, DC · On-site

$140K - $175K/yr

... Vice President, Advisory Consulting Preferred Location(s): Atlanta: 2300 Windy Ridge Pkwy SE ... Petersburg: 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702 Remoteapplicants may ...

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Call Center Vp information

See Washington salary details

$90K

$184.9K

$296.7K

How much do call center vp jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center vp in Washington is $184,859.00, according to ZipRecruiter salary data. Most workers in this role earn between $156,900.00 and $201,000.00 per year, depending on experience, location, and employer.

What does a Call Center VP do?

A Call Center VP, or Vice President of Call Center Operations, is a senior executive responsible for overseeing the overall strategy, management, and performance of a company's call center operations. They set goals, establish policies, and ensure the call center meets customer service standards and business objectives. Their duties include managing budgets, leading teams of managers and agents, implementing new technologies, and analyzing data to improve efficiency and customer satisfaction. Additionally, they play a key role in aligning the call center's operations with the company's broader vision and goals.

What are the key skills and qualifications needed to thrive as a Call Center VP?

To thrive as a Call Center VP, you need extensive experience in customer service operations, leadership, and a relevant degree, often in business or communications. Familiarity with call center technologies such as CRM platforms, workforce management systems, and analytics tools is essential, along with certifications like Six Sigma or PMP being advantageous. Exceptional strategic thinking, communication, and change management skills help drive performance and foster a positive culture. These skills are crucial for setting vision, optimizing efficiency, and ensuring superior customer experiences across large teams.

What are the biggest challenges a Call Center VP typically faces, and how are these addressed within an organization?

A Call Center VP often encounters challenges such as managing high employee turnover, maintaining customer satisfaction, and implementing new technologies. Successfully addressing these issues involves fostering a positive work culture, investing in comprehensive training programs, and regularly evaluating performance metrics. Additionally, collaborating closely with operations, HR, and IT teams helps ensure that strategic goals are met while adapting to evolving customer needs and industry standards.

What is the difference between Call Center Vp vs Call Center Manager?

AspectCall Center VpCall Center Manager
ResponsibilitiesOversees multiple call centers, sets strategic goals, manages senior leadershipManages daily operations, supervises staff, ensures service quality
Required CredentialsBachelor's degree, extensive experience in call center operations, leadership skillsBachelor's degree, experience in call center management, customer service skills
Work EnvironmentExecutive office, strategic planning sessionsCall center floor, team supervision
Industry UsageCommonly used in large organizations and corporationsUsed across various sizes of call centers, from small to large

The Call Center Vp typically holds a strategic leadership role, overseeing multiple centers and setting long-term goals, while the Call Center Manager focuses on daily operations and team management. Both roles require relevant experience and skills, but the Vp operates at a higher, more strategic level within the organization.

What are the most commonly searched types of Call Center jobs in Washington?

The most popular types of Call Center jobs in Washington are:

What are popular job titles related to Call Center Vp jobs in Washington?

For Call Center Vp jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Call Center Vp jobs in Washington look for?

The top searched job categories for Call Center Vp jobs in Washington are:

What cities in Washington are hiring for Call Center Vp jobs?

Cities in Washington with the most Call Center Vp job openings:

Call Center Vp jobs near you
Infographic showing various Call Center Vp job openings in Washington as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $184,859 per year, or $88.9 per hour.

Executive Specialist (Hopkins Bloomberg Center)

Johns Hopkins University

Washington, DC • On-site

Full-time

Posted 24 days ago

Johns Hopkins University rating

8.0

Company rating: 8.0 out of 10

Based on 71 frontline employees who took The Breakroom Quiz

190th of 628 rated colleges and universities

Job description

We are seeking an Executive Specialist who will support the Vice President of Federal Strategy/Executive Director of the Hopkins Bloomberg Center (VP/ED) and the Chief of Staff (COS) to the VP/ED at the Johns Hopkins University Bloomberg Center (HBC) in Washington, DC. TheExecutive Specialist is a critical role in the leadership office for the HBC, working closely with the VP/ED, COS and others on the leadership team to ensure timely and effective discharge of responsibilities and institutional priorities. This person will also collaborate closely with colleagues in the Office of Federal Strategy to support the VP/ED and COS in their work managing both the Federal Strategy and HBC functions, helping to ensure an efficient, unified approach across both teams.
Responsibilities include coordinating and facilitating the accomplishment of mission-driven goals, objectives, strategic and tactical initiatives, and working as a shared resource supporting the VP/ED and COS across two distinct portfolios that deliver high-output and high-impact work in a fast-paced environment. This role requires excellent communication skills; considerable judgment, tact, creativity, and initiative; an attention to detail and ability to create and maintain organizational structures and processes within tight deadlines; an unwavering commitment to service; a positive outlook; and the commitment to manage sensitive information with a high-level of discretion and confidentiality.
The successful candidate will demonstrate an ability to work independently, prioritize and reprioritize effectively, and anticipate the needs of the VP/ED and COS. This position requires exceptional organizational, planning, writing, and interpersonal skills, along with a deep curiosity about key external stakeholders and commitment to developing collaborative peer relationships with administrative support staff and senior leaders throughout the institution. The Executive Specialist may manage other HBC administrative staff and interns and will help orient new HBC staff to the organization. Ideal candidates will also have an interest in and understanding of federal government processes and entities.
Specific Duties and Responsibilities
Direct Support for the VP/ED and COS
  • Provide comprehensive administrative support to VP/ED and COS, including strategic and conflict-free calendar management, with consideration of deadlines, goals, and strategic initiatives, an ability to effectively and diplomatically triage competing internal and external requests, and set or coordinate high-level meetings with other internal and external principals.
  • Triage and manage information flow and priorities by identifying important items, flagging time-sensitive issues, and facilitating decision-making.
  • Coordinate meetings and calls, prepare and distribute agendas. Attend meetings and track deliverables in coordination with the Federal Strategy and HBC leadership teams (including Operations, as needed).
  • Work with internal and external colleagues to prepare materials for a range of meetings and discussions, including briefings, agendas and other materials to ensure topics are ready for discussion. Ensure VP/ED and COS are fully prepared for internal and external meetings.
  • Provide comprehensive support to the VP/ED's role as Board of Trustees co-secretary on the Committee on External Affairs and Community Engagement, including scheduling Committee prep meetings, inviting and coordinating with guest speakers, drafting and submitting Committee materials (reports and decks), minute-taking, and development of annotated agendas and executive summaries ensuring accuracy, discretion, and alignment with the Board Office expectations.
  • Coordinate, process and reconcile expense reporting in a timely fashion; arrange travel; process and coordinate purchases and invoices; ensure compliance with university finance and procurement standards and rules. Coordinate with HBC finance staff as needed.
  • Provide HBC event support and onsite staffing to VP-level and above engagements, both internal and external to the university, and coordinate HBC staffing support as needed.
  • Prepare first drafts of announcements, correspondence, presentation decks, memos and emails.
  • Ability to effectively communicate and coordinate with Congressional offices, key Executive Branch officials and staff, and other important external audiences (e.g., think tanks, support agencies, trade associations, etc.).
  • Manage special projects as needed.

HBC Administrative Functions
  • May serve as supervisor for HBC programming administrative support staff, providing guidance, coordination, and oversight.
  • Share best practices for VP and senior staff support, communication, and task prioritization.
  • Coordinate administrative support for the VP/ED and COS direct reports on HBC programming team, ensuring in-office coverage and availability of supplies or resources while promoting professionalism, accountability, and consistent service standards.
  • Work closely with administrative support staff for HBC Operations and the Office of Federal Strategy to promote consistency, efficiency, and high standards of service across HBC administrative support staff.
  • Support team meetings and team-building events (including retreats, celebratory events and other engagements); create agendas, document meeting minutes, and track deliverables as needed. Partner with COS to monitor progress and ensure timely accurate execution.
  • Recommend and implement operational processes and workflows to support efficient, consistent adoption of practices across HBC teams and, as applicable, Federal Strategy.
  • Support non-HR onboarding and orientation of VP/ED and COS direct reports and their staff.
  • Disseminate information, field questions, and provide guidance about HBC and Federal Strategy activities or needs to university colleagues and key external audiences.
  • Use scheduling program (e.g., 25Live) to provide visibility into room assignments and availability; coordinate or secure use of rooms and spaces within HBC for visitors and, as needed, special events; coordinate and manage high-touch visits for VIP guests.
  • Manage HBC SharePoint, listserv and distribution group membership, in coordination with HBC Operations.

Minimum Qualifications
  • Bachelor's Degree.
  • Five years of experience providing support for academic, business, research, and/or development activities and operations, including providing administrative oversight.
  • Additional education may substitute for required experience, and additional related experience may substitute for required education, permitted by the JHU equivalency formula beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula, in exceptional cases.

Preferred Qualifications
  • Excellent written and verbal communication skills.
  • Excellent judgement.
  • High level of discretion for confidential information.
  • Extraordinary attention to detail.
  • Project management experience.
  • Demonstrated ability to manage multiple and/or competing priorities with flexibility and initiative.
  • Capacity for and foresight in managing ahead; highly proactive.
  • Team player committed to responsiveness, partnership and service.
  • Some evening and weekend work required.

Classified Title: Executive Specialist
Role/Level/Range: ATP/03/PD
Starting Salary Range: $64,470 - $112,850 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday-Friday, 8:30 AM - 5:00 PM
FLSA Status: Exempt
Location: Hybrid/District of Columbia
Department name: 555 Penn
Personnel area: University Administration

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About Johns Hopkins University

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Gilman believed that teaching and research go hand in hand—that success in one depends on success in the other—and that a modern university must do both well. He also believed that sharing our knowledge and discoveries would help make the world a better place. In 145 years, we haven’t strayed from that vision. This is still a destination for excellent, ambitious scholars and a world leader in teaching and research. Distinguished professors mentor students in the arts and music, humanities, social and natural sciences, engineering, international studies, education, business, and the health professions. Those same faculty members, along with their colleagues at the university’s Applied Physics Laboratory, have made us the nation’s leader in federal research and development funding every year since 1979. That’s a fitting distinction for America’s first research university, a place that has revolutionized higher education in the U.S. and continues to bring knowledge and discoveries to the world.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Baltimore, MD, US

Year founded

1876

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