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Acs Call Center Jobs in Washington (NOW HIRING)

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MANAGEMENT ANALYST

Washington, DC · On-site

Receive transferred calls from the GSA Call Center and record all pertinent contact information to be transmitted via email to CA/OCS/ACS and CA/OCS/CI personnel for complex cases;Respond to Tier II ...

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How much do acs call center jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for acs call center in Washington is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $21.78 per hour, depending on experience, location, and employer.

What is an ACS Call Center?

An ACS Call Center job involves handling inbound and outbound customer calls to provide support, resolve issues, or offer services. Agents may assist with account inquiries, technical support, billing questions, or sales. Strong communication skills, patience, and problem-solving abilities are essential. Training is typically provided to ensure employees understand company policies and procedures.

What are the key skills and qualifications needed to thrive in the ACS Call Center position?

To excel in an ACS Call Center role, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer applications is often required. Outstanding customer service skills, patience, and the ability to manage stress will help you thrive in high-volume settings. These capabilities are vital for delivering excellent service, efficiently resolving customer issues, and contributing positively to team goals.

What are typical work shifts and scheduling expectations for positions at an ACS Call Center?

ACS Call Center positions often require flexibility, as shifts can include mornings, evenings, weekends, and holidays to accommodate customer needs. Schedules may be set in advance, but some centers operate 24/7, offering a variety of full-time and part-time options. Depending on the employer, you might work in a structured team setting or have opportunities for remote work. It's important to discuss scheduling preferences and availability with your recruiter during the application process.

Can I work in an ACS Call Center without experience?

ACS Call Center positions often do not require prior experience, as training is typically provided to new employees. Basic communication skills and a customer-focused attitude are usually sufficient to start, though some roles may prefer or require familiarity with call center software or customer service principles.

Does ACS Call Center offer remote work options?

ACS Call Center offers remote work options for certain customer service roles, allowing employees to work from home with the necessary computer and communication tools. Availability of remote positions may vary based on the specific job and company policies.

What are popular job titles related to Acs Call Center jobs in Washington?

For Acs Call Center jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Acs Call Center jobs in Washington look for?

The top searched job categories for Acs Call Center jobs in Washington are:

Acs Call Center jobs near you
Infographic showing various Acs Call Center job openings in Washington as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,197 per year, or $20.3 per hour.

Member Services Representative - Call Representative

Worldwide Assurance for Employees of Public Agencies, Inc.

Falls Church, VA • On-site

Other

Re-posted 3 days ago

Job description

Position: Member Services Representative - Call Representative Date: February 26, 2026
Department: Member Services Reports to: Manager, Member Services
FLSA Status: Non-exempt
JOB SUMMARY
The Members Service Contact Center Representative will be responsible for providing exceptional customer service to current and prospective WAEPA members by handling inquiries and requests related to life insurance policies, requirements, programs, and services.
The representative will serve as the first point of contact, responding to both telephone and written inquiries, and will provide clerical and data entry support for member requests, including policy updates, beneficiary changes, address changes, and other service transactions.
The role also includes assisting with organizational activities and special projects as directed.
MEASURES OF SUCCESS
  • Customer Satisfaction
  • Measurement of Service Level Standards
COMPETENCIES
Teamwork & Collaboration
Team member cooperates with others through mutual trust and accountability to accomplish shared goals.
Customer Service
Team member consistently delivers exceptional internal/external customer service.
Makes Sound Decisions
Team members makes sound decisions in a timely and confident manner.
Delivering Results
Team member commits to achieving goals, holding themselves accountable, and following through.
Work Organization
Team member approaches work in an orderly manner, prioritizing tasks and managing time effectively.
Resilience
Team member responds to change with composure and positivity. Open to new ideas and ways of doing work. Adopts changes willingly.
Communicating Effectively
Team member expresses thoughts and ideas clearly and effectively.
Continuous Improvement
Team member seeks opportunities to improve current processes, systems, and methods to promote reliability, quality, and efficiency of output.
RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS
  1. Contact Center (90%)
    • Handle phone calls and email inquiries.
      • Claim Calls
      • Billing Calls
      • Prospect Calls
      • Service Inquiry Calls
      • New Business Outbound Calls
  1. Service Transaction Back-Up (10%)
    1. Handle Service Requests
      • Incoming Mail Distribution
      • Return Mail
      • Address Changes
      • Beneficiary Changes
      • Coverage Changes (Non-medical)
      • MemberServe Email Requests/Inquiries
      • Member Portal Messages
      • Name/Ownership Changes
      • Contact Information Changes
      • Annual Compliance Mailings

EDUCATION AND EXPERIENCE
  • College Degree strongly preferred.
  • Minimum of 2 years' experience in a Call Center role at a company.
  • Pass LOMA 281 exam within 6 months in the role.
  • Obtain Life and Health Producer License within 1 year in the role.
  • Pass LOMA 291 exam within 2 years in the role.
  • LOMA ACS (Associate Customer Service) Designation within 3 years in the role.
REQUIRED KNOWLEDGE
  • Excellent communication and active listening skills
  • Ability to show empathy appropriately
  • Attention to detail skills
  • Opportunistic upselling skills
  • Problem solving skills
  • Time management and multitasking skills

This position description should not be construed to imply that the requirements are the sole standards for the position. Incumbents are expected to perform all assigned duties as required.

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