ZipRecruiter

Log In

2

Remote Call Center Training Jobs in Seattle, WA (NOW HIRING)

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

This position has the option to work remote after a 4-week minimum onsite training at the Edmonds Call Center in Edmonds, WA. The Call Center hours are Monday - Saturday 7:00am - 6:00pm and ...

CaptionCall

Installer/Trainer - Full Time

Tacoma, WA · On-site +1

$13.08 - $21.83/hr

Sorenson also provides onsite and remote interpreting services between English and various other ... training them how to use it to communicate over the telephone with confidence. This individual must ...

next page

Showing results 1-20

All JobsCall Center Training JobsRemote Call Center Training JobsRemote Call Center Training Jobs in Seattle, WA

Remote Call Center Training information

See Seattle, WA salary details

$15

$28

$41

How much do remote call center training jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for remote call center training in Seattle, WA is $28.15, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $30.10 per hour, depending on experience, location, and employer.

How to train remote call center agents?

Training remote call center agents involves providing comprehensive onboarding that covers company policies, product knowledge, and customer service skills through online modules, virtual meetings, and role-playing exercises. Ongoing coaching, performance monitoring, and the use of training tools like learning management systems (LMS) help ensure agents develop necessary skills and stay updated. Clear communication, regular feedback, and access to resources are essential for effective remote training.

What are the key skills and qualifications needed to thrive in remote call center training?

To thrive in Remote Call Center Training, you need a solid understanding of adult learning principles, call center operations, and training program development, often supported by experience in customer service and instructional design. Familiarity with Learning Management Systems (LMS), virtual meeting platforms like Zoom or Microsoft Teams, and call center software is typically required. Strong communication, adaptability, and motivational skills help trainers engage remote learners and address diverse training needs. These skills ensure effective knowledge transfer, high trainee engagement, and improved performance across distributed call center teams.

What is remote call center training?

Remote call center training is a program designed to teach call center employees the necessary skills and knowledge to perform their job effectively, all conducted online or through virtual platforms. This training typically covers customer service techniques, use of call center software, communication skills, and company-specific protocols. The remote format allows trainees to learn from anywhere, using interactive modules, live webinars, and virtual role-playing exercises. Successful remote training ensures that employees are well-prepared to handle customer interactions professionally and efficiently from a remote location.

What are some common challenges faced by trainers in a remote call center environment, and how can they be addressed?

Trainers in a remote call center often face challenges such as maintaining trainee engagement, ensuring consistent communication, and effectively monitoring progress without in-person interaction. Solutions include leveraging interactive video conferencing tools, scheduling regular check-ins, and using performance tracking software to monitor trainee development. Establishing clear expectations and fostering an open, supportive virtual environment can also help trainees feel connected and motivated, despite the physical distance.

How do you become a remote call center training with no experience?

To become a remote call center trainer with no experience, focus on developing strong communication and customer service skills, and consider completing online courses or certifications in call center operations or training. Gaining familiarity with call center software and remote training tools can also improve your prospects, and starting in entry-level customer service roles can provide relevant experience for a training position.
What are popular job titles related to Remote Call Center Training jobs in Seattle, WA? For Remote Call Center Training jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Training jobs in Seattle, WA look for? The top searched job categories for Remote Call Center Training jobs in Seattle, WA are:
Remote Call Center Training jobs near you
Infographic showing various Remote Call Center Training job openings in Seattle, WA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $58,555 per year, or $28.2 per hour.

Call Center Representative

Virginia Mason Medical Center

Edmonds, WA • On-site, Remote

$25.25 - $39.14/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description


Job Summary and Responsibilities

As our Patient Services Representative, you will help our patients and their families by providing essential operational support and scheduling services, so they can easily access the care they need with a seamless and positive experience.

Every day you will represent VMMC during initial phone contact, answering incoming requests and assisting patients based on their individual needs. You will be expected to schedule, cancel, and reschedule patient appointments by assessing callers' specific needs through probing questions, while maintaining patient confidentiality and simultaneously providing each caller with extraordinary and efficient customer service. You will also communicate efficiently and effectively, both written and verbally, with the clinical care team on behalf of the patient.

To be successful in this role, you must demonstrate a high level of customer service consistent with VMMC's mission, goals, and service standards, and possess exceptional communication and organizational skills.

Please Note:

This position has the option to work remote after a 4-week minimum onsite training at the Edmonds Call Center in Edmonds, WA. The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours.

One application is sufficient, we ask that you do not apply to multiple of the Call Center Representative jobs.

Job Requirements

  • 6 months of office and/or call center, customer service or healthcare experience

  • Familiarity with medical terminology and proficient in Microsoft Office products

  • Previous call center or health care or customer service experience preferred

  • Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail

  • Ability to problem solve and multi-task; keep confidences; knowledge of scheduling parameters, insurance concepts and patient registration software

  • Knowledge of VMMC system and providers is necessary to efficiently schedule appointments and answer questions

  • Ability to meet and exceed service components of this position; knowledge of how to handle calls that are emergent in nature

  • Proven computer skills (accessing and navigation of websites with the ability to copy and paste information and basic keyboarding)

  • Demonstrated basic telephone skills (transfer, conference, placing a patient on hold)

  • Excel in a team based environment with a positive attitude; comfortable with ambiguity and the ability to be flexible

Where You'll Work

Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state  CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. 

Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes a comprehensive compensation and benefits package, and the opportunity to live in one of the most livable cities in the nation, you will find that an opportunity with Team Medicine is one worth taking.  


Pay Range
$25.25 - $39.14 / hour

Apply