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Remote Call Center Manager Jobs in Seattle, WA (NOW HIRING)

CaptionCall

Installer/Trainer - Full Time

Tacoma, WA · On-site +1

$13.08 - $21.83/hr

... service call Additional Benefits: * Mileage Reimbursement * Tablet Provided * Phone Provided ... Sorenson also provides onsite and remote interpreting services between English and various other ...

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All JobsCall Center JobsRemote Call Center Manager JobsRemote Call Center Manager Jobs in Seattle, WA

Remote Call Center Manager information

See Seattle, WA salary details

$33.6K

$72.6K

$124.6K

How much do remote call center manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for remote call center manager in Seattle, WA is $72,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,600.00 and $85,400.00 per year, depending on experience, location, and employer.

What is a Remote Call Center Manager job?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Call Center Manager position, and why are they important?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are some common challenges faced by Remote Call Center Managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What are the most commonly searched types of Remote Call Center jobs in Seattle, WA? The most popular types of Remote Call Center jobs in Seattle, WA are:
What are popular job titles related to Remote Call Center Manager jobs in Seattle, WA? For Remote Call Center Manager jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Manager jobs in Seattle, WA look for? The top searched job categories for Remote Call Center Manager jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Remote Call Center Manager jobs? Cities near Seattle, WA with the most Remote Call Center Manager job openings:
Remote Call Center Manager jobs near you
Infographic showing various Remote Call Center Manager job openings in Seattle, WA as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 2% In-person, and 98% Remote job distribution, with an average salary of $72,645 per year, or $34.9 per hour.
Call Center Patient Services Representative (Remote)

Call Center Patient Services Representative (Remote)

Cardiac Study Center

Tacoma, WA • Remote

$21.31 - $38.59/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

Patient Services Representative (Call Center) Cardiology Scheduling

Cardiac Study Center / Pulse Heart Institute
Tacoma, WA
Full-Time | MondayFriday | No Weekends or Holidays
Hybrid: Remote after 90-day in-person training

About Us

Cardiac Study Center (CSC) has partnered with Pulse Heart Institute to deliver trusted outpatient cardiology care throughout the Puget Sound region for over 50 years. In 2016, CSC joined with MultiCare Health System to form Pulse Heart Institutebringing together clinical excellence, innovation, research, and education to improve heart health in our communities.

We serve patients across general and specialty cardiology, including Heart Failure, Vascular, Electrophysiology & Device, and Nuclear Imaging.

Why You'll Love Working With Us
  • MondayFriday schedule no weekends or holidays
  • Remote flexibility after 90-day training period
  • Exposure to multi-specialty cardiology workflows
  • Stable, mission-driven healthcare organization
  • Supportive leadership and collaborative team culture
  • Growth opportunities within scheduling, referral coordination, and broader healthcare operations
About the Role

As a Patient Services Representative (Call Center), you serve as the first point of contact for many of our cardiology patients. Your work directly impacts patient access to care, provider workflow efficiency, and the overall experience of our clinics.

In this role, you will coordinate patient scheduling, respond to inquiries with professionalism and empathy, and ensure appointment accuracy based on provider preferences and clinical needs. You will play a critical part in maintaining efficient scheduling operations while upholding compliance standards and delivering exceptional service.

This is a high-volume, detail-oriented role ideal for individuals who thrive in structured environments and enjoy helping patients navigate their care.

Day-to-Day ResponsibilitiesScheduling & Access Coordination
  • Schedule new and returning cardiology patient appointments
  • Maintain provider schedules according to established guidelines and preferences
  • Ensure accuracy of patient demographics and appointment details
  • Reschedule appointments and manage cancellations as needed
Patient Communication
  • Answer inbound calls in a professional and patient-centered manner
  • Address patient questions or route inquiries to appropriate departments
  • Coordinate communication between patients, providers, and internal teams
Compliance & Documentation
  • Adhere to HIPAA and OSHA standards at all times
  • Maintain accurate documentation in EMR systems
  • Follow internal scheduling protocols and quality standards
Coverage Support
  • Provide cross-coverage support across clinic locations as needed
What You'll Need to SucceedMinimum Qualifications
  • 2 years of customer service experience
  • Strong verbal communication skills
  • Ability to manage multiple tasks in a fast-paced call environment
  • High attention to detail and organizational skills
Preferred Qualifications
  • 1 year of healthcare experience (preferred but not required)
  • Experience in medical scheduling or call center environments
  • Familiarity with EMR systems
Work Environment
  • Schedule: Full-time, 40 hours/week
  • Shift: 8-hour shifts, MondayFriday
  • Training: 90-day in-person training period in Tacoma
  • Remote Eligibility: Fully remote after successful completion of training
  • Work Setting: Combination of office and remote work
Pay & Benefits

Cardiac Study Center / Pulse Heart Institute offers a comprehensive benefits package, including:

  • Medical, dental, and vision coverage
  • Retirement benefits
  • Paid time off
  • Competitive compensation

Pay Range: $21.31 $38.59/hour

Compensation is determined based on experience, skill set, and relevant education or certifications, consistent with internal equity and pay transparency standards.

Join Our Team

If you're passionate about helping patients access timely cardiac care and thrive in a structured, team-driven environment, we'd love to hear from you.

Requisition ID: 0100Y