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Call Listener Jobs in Seattle, WA (NOW HIRING)

CaptionCall

Installer/Trainer - Full Time

Tacoma, WA · On-site +1

$13.08 - $21.83/hr

... service call Additional Benefits: * Mileage Reimbursement * Tablet Provided * Phone Provided ... Ability to effectively communicate in English through reading, writing, speaking, and listening

CaptionCall

Installer/Trainer - Full Time

Tacoma, WA · On-site

$27K - $45K/yr

... service call Additional Benefits: * Mileage Reimbursement * Tablet Provided * Phone Provided ... Ability to effectively communicate in English through reading, writing, speaking, and listening

Mechanics Bank

Care Center Representative -

Federal Way, WA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

Care Center Representative -

Federal Way, WA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Use questioning and listening skills that support effective telephone communication. Identify and ...

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All JobsCall Listener JobsCall Listener Jobs in Seattle, WA

Call Listener information

See Seattle, WA salary details

$12

$20

$28

How much do call listener jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for call listener in Seattle, WA is $20.38, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $21.88 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Seattle, WA?

For Call Listener jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Seattle, WA look for?

The top searched job categories for Call Listener jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Call Listener jobs?

Cities near Seattle, WA with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Seattle, WA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,399 per year, or $20.4 per hour.

Outbound - Call Center Agent

Renewal by Andersen

Renton, WA • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Renewal By Andersen rating

8.3

Company rating: 8.3 out of 10

Renewal By Andersen

Based on 151 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 97,204 frontline employees who took The Breakroom Quiz

The best things about working at Renewal By Andersen

  • 94%

    94% say it is easy to take sick days

    say it is easy to take sick days

  • 91%

    91% say they get paid time off

    say they get paid time off

  • 91%

    91% say it’s easy to book vacation

    say it’s easy to book vacation

Featured by Renewal By Andersen, based on 151 Breakroom Quiz responses from their frontline employees

Job description

Position Title: Inside Sales Center Representative- Call Center Agent
Classification: Non-Exempt / Full-Time
Location: In - Person / Office Renton, WA
Start Date: September 28th, 2026
Make the First Connection Count!
As a Call Center Agent at Renewal by Andersen, you'll be one of the first people homeowners connect with. Your job is simple: start great conversations, understand what homeowners need, and turn those conversations into quality in-home consultations.
This is a fast-paced, goal-driven role where your personality, persistence, and communication skills make a real impact. You'll connect with homeowners through outbound and inbound calls, as well as digital outreach, while building your skills through coaching, feedback, and training.
If you enjoy talking to people, working toward goals, and being part of a team that celebrates success, we want to meet you!
What You'll Do:
  • Connect with homeowners through calls and digital outreach.
  • Build rapport, listen to their needs, and create a great customer experience.
  • Schedule qualified in-home consultations.
  • Confidently handle questions and objections.
  • Clearly communicate the value of meeting with a consultant.
  • Keep homeowner and appointment information accurate and up to date.
  • Follow scheduling, qualification, and territory requirements.
  • Use technology, scripts, and tools to make every interaction count.
  • Participate in coaching, role-play, training, and call reviews.
  • Work with teammates and leaders to hit daily and team goals.
  • What You Bring

We're looking for someone who is personable, motivated, resilient, and coachable.
  • Strong communication and active listening skills.
  • Confidence building relationships and handling objections.
  • A positive attitude and ability to stay focused in a high-volume environment.
  • Strong organization and attention to detail.
  • Comfortable using technology and working across multiple communication channels.
  • Motivated by goals and results.
  • Open to feedback and excited to keep learning and improving.

Consultative sales experience, objection-handling skills, or bilingual abilities are also a plus.
Bring your energy, your people skills, and your drive to a team where your conversations can turn into real opportunities for homeowners-and real growth for you.
Compensation & What We Offer
  • Pay: $20-$23 per hour + Uncapped Bonus Compensation based on Performance
  • Medical, dental and vision insurance
  • Life and Accidental Death & Dismemberment (AD&D) Insurance
  • Disability Insurance
  • Identity Theft Protection
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)
  • 401K
  • PTO / Sick Time
  • 8 Paid Holidays plus 1 Flex Holiday
  • Discount on our windows and doors
  • Employee discounts on travel, apparel, electronics, restaurants and more!

Our Culture
We encourage a culture of innovation to bring your ideas to the table. Be authentic, do good work, and promote a healthy, balanced workplace. Show up and show out by applying ourselves and constantly striving for improvement.
Salary Description
$20-$23 per hour + Uncapped Bonuses

Working at Renewal By Andersen

Perks for frontline workers

From Renewal By Andersen, via Breakroom

  • Flexible Scheduling

  • Career Growth

  • Paid Training

  • Friendly Environment

  • Employee Recognition

  • Strong Team-Building

About Renewal By Andersen, in their own words

From Renewal By Andersen

Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

Learn more about the benefits of Renewal by Andersen’s Signature Service:

Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

Company values

From Renewal By Andersen

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

Diversity and inclusion statement

From Renewal By Andersen

Be Renewal. Be You.

We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.

What Renewal By Andersen employees say

Pay

Benefits

Hours and flexibility

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