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Call Listener Jobs in Seattle, WA (NOW HIRING)

Kinwell

Healthcare Call Center Representative

Seattle, WA

$18.25 - $22.75/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing ... Strong verbal and written communication skills, active listening, problem-solving abilities ...

Kinwell

Healthcare Call Center Representative

Seattle, WA · On-site

$18.25 - $22.75/hr

The Call Center Representative builds positive relationships with patients, delivering a seamless ... Strong verbal and written communication skills, active listening, problem-solving abilities, and ...

Kinwell

Healthcare Call Center Representative

Redmond, WA

$18 - $22.50/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing ... Strong verbal and written communication skills, active listening, problem-solving abilities ...

Braintrust

French Expressive Voice AI Trainer

Seattle, WA · On-site

$25/hr

... Listening to or reviewing audio clips and capturing details in text - Helping improve AI systems ... Call centers, sales, or customer support - Public speaking or presenting - Any role where clear ...

Braintrust

German Expressive Voice AI Trainer

Seattle, WA · On-site

$29/hr

... Listening to or reviewing audio clips and capturing details in text - Helping improve AI systems ... Call centers, sales, or customer support - Public speaking or presenting - Any role where clear ...

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All JobsCall Listener JobsCall Listener Jobs in Seattle, WA

Call Listener information

See Seattle, WA salary details

$12

$20

$28

How much do call listener jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for call listener in Seattle, WA is $20.38, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $21.88 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Seattle, WA? For Call Listener jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Seattle, WA look for? The top searched job categories for Call Listener jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Call Listener jobs? Cities near Seattle, WA with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Seattle, WA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,399 per year, or $20.4 per hour.
Credit Union - Call Center Agent

Credit Union - Call Center Agent

Qualstar Credit Union

Bothell, WA • On-site, Remote

$17 - $22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

About Us: At Qualstar Credit Union, we're more than a financial institution; we're a people-first organization dedicated to helping our members build stronger financial futures. We're a financially strong, not-for-profit credit union serving more than 60,000 members. Headquartered in Bothell, WA, our team of approximately 120 employees is known for its supportive culture, strong leadership, and consistently high employee satisfaction scores. If you're looking for meaningful work where you can make a difference every day, we'd love to meet you.

About Our Call Center Team: Our Call Center is made up of approximately 20 dedicated individuals who are passionate about helping members improve their financial situation. Unlike many organizations that are moving toward automation, we believe in the value of real human connection. Our members call because they want to speak with a knowledgeable person who can listen, understand their situation, and help them find solutions.

What You'll Do: As a Call Center Representative, you'll serve as a trusted resource for our members by:

  • Providing exceptional service by phone, chat, and digital channels.
  • Listening carefully to understand members' needs and identify opportunities to improve their financial situation.
  • Educating members about products, services, and financial solutions that may help them achieve their goals.
  • Assisting with Online Banking, Mobile Banking, account inquiries, and troubleshooting.
  • Solving problems and resolving member concerns with empathy, professionalism, and critical thinking.
  • Collaborating with Leads, Supervisors, and Managers to ensure a seamless member experience.
  • Meeting service and member education goals while contributing to overall team success.

Hear From Our Team: "Working in the Call Center is incredibly rewarding because every day brings a chance to help members build financial confidence and save money. It's more than answering questions – it's about educating, empowering, and making a positive impact on someone's life."

Our Ideal Candidate: You don't need banking experience – we'll teach you that. What matters most is your ability to connect with people, think critically, and genuinely enjoy helping others. The ideal candidate is someone who:

  • Enjoys solving problems and finding solutions.
  • Communicates clearly and confidently.
  • Takes pride in educating and helping others make informed decisions.
  • Enjoys learning new things and continuously developing their skills.
  • Thrives in a collaborative, team-oriented environment.

Why Join Qualstar? Be part of a financially strong, not-for-profit organization focused on giving back to its members.

  • Career Growth Opportunities: We offer multiple advancement levels within the Call Center, allowing you to grow your career based on your performance, development, and skills.
  • Hybrid Work Opportunities: After completing training and consistently meeting performance and member education goals, employees may become eligible for hybrid work-from-home opportunities.
  • Incentive Bonuses: Earn monthly bonuses averaging approximately $100.
  • Comprehensive Benefits: Generous medical, dental, vision, life insurance, and other valuable benefits.
  • Retirement Security: 401(k) contributions made on your behalf, plus matching options.
  • Work-Life Balance: Enjoy predictable schedules and occasional six-hour Saturday shifts that are paid as a full day.
  • Flexible Holiday Options: Receive six paid federal holidays plus five additional holidays that can be taken as floating holidays or worked for double-time pay.
  • Paid Time Off: Vacation and sick leave designed to support your well-being.
  • Additional Perks: Employee loan discounts, free parking, casual dress code (jeans and tennis shoes are welcome), a game room, quiet room, and a latte maker.

Ready to Apply? If you're looking for a career where you can build meaningful relationships, solve problems, educate others, and help improve people's financial lives, we'd love to hear from you. Tell us about yourself and what excites you about helping others achieve financial success.

Qualstar Credit Union is an Equal Opportunity Employer.

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