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Call Listener Jobs in Seattle, WA (NOW HIRING)

SOS International LLC

Call Agent

Seattle, WA · On-site

$17 - $22.50/hr

The Call Agent position will during periods of FEMA surge disaster activity, need to respond to ... Handle all calls with tact and diplomacy, demonstrate good listening skills, and empathy, while ...

Kinwell

Healthcare Call Center Representative

Redmond, WA · On-site

$18 - $22.50/hr

Healthcare Call Center Representative Kinwell was founded on the principle of personalized, whole ... Strong verbal and written communication skills, active listening, problem-solving abilities, and ...

Kinwell

Healthcare Call Center Representative

Seattle, WA · On-site

$18.25 - $22.75/hr

The Call Center Representative builds positive relationships with patients, delivering a seamless ... Strong verbal and written communication skills, active listening, problem-solving abilities, and ...

Kinwell

Healthcare Call Center Representative

Redmond, WA · On-site

$18 - $22.50/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing ... Strong verbal and written communication skills, active listening, problem-solving abilities ...

Kinwell

Healthcare Call Center Representative

Seattle, WA · On-site

$18.25 - $22.75/hr

The Call Center Representative builds positive relationships with patients, delivering a seamless ... Strong verbal and written communication skills, active listening, problem-solving abilities, and ...

Kinwell

Healthcare Call Center Representative

Seattle, WA

$18.25 - $22.75/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing ... Strong verbal and written communication skills, active listening, problem-solving abilities ...

AAA Washington

Call Center Scheduler

Bellevue, WA · On-site

$23.05 - $27.07/hr

CALL CENTER SCHEDULER (WORKFORCE COORDINATOR) WHAT YOU'LL DO: This role supports daily and short ... use of listening skills. * Skilled in working independently, prioritizing assignments, and ...

AAA Washington

Call Center Scheduler

Bellevue, WA · On-site

$23.05 - $27.07/hr

CALL CENTER SCHEDULER (WORKFORCE COORDINATOR) WHAT YOU'LL DO: This role supports daily and short ... use of listening skills. * Skilled in working independently, prioritizing assignments, and ...

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All JobsCall Listener JobsCall Listener Jobs in Seattle, WA

Call Listener information

See Seattle, WA salary details

$12

$20

$28

How much do call listener jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for call listener in Seattle, WA is $20.38, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $21.88 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Seattle, WA? For Call Listener jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Seattle, WA look for? The top searched job categories for Call Listener jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Call Listener jobs? Cities near Seattle, WA with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Seattle, WA as of June 2026, with employment types broken down into 33% Locum Tenens, 34% As Needed, and 33% Full Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,399 per year, or $20.4 per hour.
Call Agent

Call Agent

SOS International LLC

Seattle, WA • On-site

$17 - $22.50/hr

Other

Posted 11 days ago

Job description

Fully Remote, US, USA

Contract

Clearance Requirement: Other

Company Description

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

Job Description

***** This position is contingent upon contract award *****

The Call Agent position will during periods of FEMA surge disaster activity, need to respond to incoming calls and perform data entry for individuals and businesses in direct support of disaster activity. Call Agents will be taking calls, in a ready state to take calls, after call work, 30-minute pre-shift, or directly involved in coaching or training. Call Agents perform the call center supported registration process, provide applicable referrals, and address follow-up questions from survivors.

This is an Independent Contractor position. The Call Agent will be scheduled to work 8 hours a day for 40 hours a week. This will be shift work up to 0100 in the morning and include weekends and holidays.

ESSENTIAL JOB TASKS

  • Must be a US Citizen or Legal Permanent Resident (a/k/a "green card holder")

  • Must be a resident of the US or one of its territories

  • Successfully pass the DHS Employment Eligibility Verification (E-Verify) program.

  • Pass a USG Background Check

  • Handle all calls with tact and diplomacy, demonstrate good listening skills, and empathy, while accurately recording information in the Government's computerized database.

  • Fluent in both English and Spanish

  • Complete SOSi provided Day Zero Training

  • Complete Customer Registration Intake Training (two consecutive 8-hour sessions)

  • When Scheduled complete Customer Helpline Training (four consecutive 8-hour sessions)

  • Work hours as scheduled and realize this may include weekends and holidays

TRAINING

  • SOSi will provide Day Zero Training to complete the six required training certificates

  • Security Awareness Training (SAT)

  • Unauthorized Disclosure of Classified or Unclassified Information (UIC)

  • Operational Security Awareness Brief (OPSEC)

  • Insider Threat Training (ITT)

  • Privacy at DHS (PDHS)

  • Rules of Behavior (ROB)

FEMA will provide the necessary training for:

  • Registration Intake Training (two consecutive 8-hour training sessions)

  • Helpline Training (four consecutive 8-hour training sessions)

Qualifications

MINIMUM REQUIREMENTS

  • 1-2 years of related job experience

  • Fluent in English and Spanish

  • Must be a US Citizen

  • Must have lived in the US for 3 out the past 5 years

  • Basic data entry skills

  • Ability to pass an USG background investigation

  • Strong written and verbal communication skills

  • Must be able to work independently or within a team

Additional Information

WORK ENVIRONMENT

  • Work is at home

  • Requires periods of non-traditional hours including consecutive nights or weekends when necessary

  • Shift work is required as this is 7 days a week 365 days a year. This includes Holidays and weekends

WORKING CONDITIONS

  • Ability to work from home

  • Strong internet connection

  • Quit workspace free from interruptions and background noise

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

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