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Call Listener Jobs in Kennewick, WA (NOW HIRING)

MCCURLEY DEALERSHIPS

RECEPTIONIST

Richland, WA · On-site

$17.13/hr

Take messages in a professional manner by directing the call or taking a message and noting the ... Active Listening - Ability to actively attend to, convey, and understand the comments and questions ...

MCCURLEY DEALERSHIPS

RECEPTIONIST

Richland, WA · On-site

$17.13/hr

Take messages in a professional manner by directing the call or taking a message and noting the ... Active Listening - Ability to actively attend to, convey, and understand the comments and questions ...

Mccurley Integrity Dealerships

RECEPTIONIST

Richland, WA · On-site

$17.13/hr

Take messages in a professional manner by directing the call or taking a message and noting the ... Active Listening - Ability to actively attend to, convey, and understand the comments and questions ...

Wingstop - Pasco

Customer Service / Cashier

Pasco, WA

$13.50 - $17.75/hr

Must be a good listener, pay attention to detail and willing to train and learn in a very fast ... Special Instructions Please do not send any emails, resumes, or call. We are making it really easy ...

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Call Listener information

See Kennewick, WA salary details

$10

$18

$25

How much do call listener jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for call listener in Kennewick, WA is $18.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.47 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Kennewick, WA?

For Call Listener jobs in Kennewick, WA, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Kennewick, WA look for?

The top searched job categories for Call Listener jobs in Kennewick, WA are:

What cities near Kennewick, WA are hiring for Call Listener jobs?

Cities near Kennewick, WA with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Kennewick, WA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 71% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,759 per year, or $18.2 per hour.

Will Call Counter Sales

Consolidated Supply Co.

Kennewick, WA

$17.75 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Will Call Counter Sales 

Why be ordinary when you could be extraordinary?  Are you looking to join a company that celebrates their employees each year, listens to their employees and knows you’re not a number?  If you have a want to learn and a commitment to customer service, then this is the position for you. 

  • Competitive wages with annual performance and wage reviews
  • Opportunities for internal promotions/career advancement
  • Family friendly work hours (closed on weekends and paid holidays)

Job Description:

Our Will Call Counter Salespeople maintain good working relationships utilizing effective verbal and written communications with all customers, co-workers and vendors by providing information, answering questions and selling merchandise over the counter in a friendly, courteous and professional manner with a positive outlook and a desire to serve. They perform general warehouse duties that includes picking orders for will call customers as well as moving and storing materials as needed.

Qualifications:

  • The qualified candidate should have experience in counter sales and  plumbing sales experience.
  • We are looking for someone with good communication skills.
  • Excellent customer service skills.
  • Experience accepting, entering, and picking product sales orders.
  • Attention to detail required. 

Consolidated Supply Co. offers:

  • Competitive Pay
  • 401k Profit Sharing w/ Employer Contribution
  • Medical, Dental, Vision, and Life Insurance
  • Long-Term Disability
  • Paid Holidays and Vacation
  • Career Advancement Opportunities
  • Employee Recognition Programs

Drug test required prior to employment. Equal Employment Opportunity/M/F/disability/protected veteran status.