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Call Listener Jobs in Lacey, WA (NOW HIRING)

CaptionCall

Installer/Trainer - Full Time

Tacoma, WA

$27K - $45K/yr

... service call Additional Benefits: * Mileage Reimbursement * Tablet Provided * Phone Provided ... Ability to effectively communicate in English through reading, writing, speaking, and listening

CaptionCall

Installer/Trainer - Full Time

Olympia, WA · On-site

$27K - $45K/yr

... service call Additional Benefits: * Mileage Reimbursement * Tablet Provided * Phone Provided ... Ability to effectively communicate in English through reading, writing, speaking, and listening

CaptionCall

Installer/Trainer - Full Time

Tacoma, WA · On-site +1

$13.08 - $21.83/hr

... service call Additional Benefits: * Mileage Reimbursement * Tablet Provided * Phone Provided ... Ability to effectively communicate in English through reading, writing, speaking, and listening

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

Care Center Representative (Call Center Representative) Mechanics Bank is currently searching for a ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a full-time Care Center Representative (Call Center ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Use questioning and listening skills that support effective telephone communication. Identify and ...

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All JobsCall Listener JobsCall Listener Jobs in Lacey, WA

Call Listener information

See Lacey, WA salary details

$11

$19

$27

How much do call listener jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for call listener in Lacey, WA is $19.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $20.96 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Lacey, WA?

For Call Listener jobs in Lacey, WA, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Lacey, WA look for?

The top searched job categories for Call Listener jobs in Lacey, WA are:

What cities near Lacey, WA are hiring for Call Listener jobs?

Cities near Lacey, WA with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Lacey, WA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 18% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,575 per year, or $19.5 per hour.

Payroll Call Center Representative

Next Level Business Services, Inc.

Federal Way, WA • On-site

$17.75 - $22.25/hr

Other

Re-posted 23 days ago

Job description

Job Title

Duties: Review employee time and payroll data. Research, review, and resolve employees' inquiries and questions regarding their pay. Prior call center or customer service experience is required

Skills: Listen and communicate clearly, professionally and empathetically Use established procedures, scripts and job aids while navigating multiple computer applications and resources Educate customers on the process Escalate problems or inquiries as needed Maintain quality, accuracy and professionalism in a fast-paced environment Ability to multi-task and adapt to changing environment Great attendance

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