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Call Listener Jobs in Spokane Valley, WA (NOW HIRING)

Conveyance

Recruiting Specialist

Spokane, WA

Create a strong, professional candidate experience from first call to offer What success looks like ... Curious, people-focused, and a strong listener * Organized, disciplined, and goal-oriented

Carmax

Sales Consultant - Part Time

Spokane Valley, WA · On-site

$17.14 - $20/hr

Deliver an exceptional experience by listening actively and providing clear, honest information ... Join us in creating a better future- for our company, our customers, and the communities we call ...

Rosauers Supermarkets Inc

Deli Clerk Lead

Spokane, WA · On-site

$23.96/hr

... call for. In your role, you'll be given the opportunity to take on work that connects us together ... Listening to customers to gain a thorough understanding of what they need. * Recommending, slicing ...

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Call Listener information

See Spokane Valley, WA salary details

$10

$17

$25

How much do call listener jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for call listener in Spokane Valley, WA is $17.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Spokane Valley, WA?

For Call Listener jobs in Spokane Valley, WA, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Spokane Valley, WA look for?

The top searched job categories for Call Listener jobs in Spokane Valley, WA are:

What cities near Spokane Valley, WA are hiring for Call Listener jobs?

Cities near Spokane Valley, WA with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Spokane Valley, WA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 72% Full Time, 21% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,295 per year, or $17.9 per hour.

Emergency Communications Call Taker I

Spokane, WA • On-site

City of Spokane
Public Administration • 1 - 5K employees

7.7

Company rating: 7.7 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

486th of 851 rated public administrative organizations

People enjoy working here

Good employer

Recommended by parents

Learn more about City of Spokaneexternal

$46K - $72K/yr

Full-time

Posted 5 days ago

Job description

CLASS SUMMARY Receives, processes, and relays requests received through the 9-1-1 and non-emergency crime reporting systems. EXAMPLES OF JOB FUNCTIONS This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. It is not intended as a complete list of specific duties and responsibilities.

Answers, prioritizes, and routes incoming telephone calls and text messages for non-emergency services. Receives and evaluates non-emergency calls, determines the nature of the request, and forwards reports or information to the appropriate personnel for follow-up. Determines and verifies the location of the reported incident using automated identification and location systems, and other available resources.

Questions callers to obtain information about the specific type of reported incident using established policy and procedures. Enters information including details about the caller and incident into a computer-aided dispatch (CAD) system and other software applications. Takes follow-up actions to disconnected calls to ensure proper response.

Performs related work as required. MINIMUM QUALIFICATIONS Open-Entry Requirements: Education: High school diploma or equivalent. Experience: No previous experience is required.

Equivalency: We may accept different combinations of education and experience. We welcome job seekers with relevant backgrounds to apply. Pre-employment Requirements: All applicants are subject to a background check.

Certifications: Individuals in this classification are required to obtain the Washington State Public Safety Telecommunicator certification during the initial training period and to maintain the certification throughout employment. Certification and training is provided by the City of Spokane. EXAMINATION DETAILS Applicants must first meet the minimum qualifications to be invited to take the examination.

Those who pass the examination will then go on the hiring list. The examination will be conducted in the form of a multiple-choice test and skills simulation. The skills simulation portion, an assessment that replicates real job tasks in a virtual environment, will evaluate your abilities essential to the position.

Possible subjects covered in the multiple choice examination: Attention to Detail Computer Skills Interpersonal Skills Listening Memory Oral Communication Proofreading Keyboarding This is an online examination that will require a computer. If you do not have access to a computer, please notify Civil Service so that one may be provided. Computer reservations can also be made through your local public library.

Examination links with instructions will be emailed. Once you receive the link, the testing window is Thursday, 12:00 AM to the following Monday at 11:59 PM. For information on what to expect with the hiring process, a test information guide, and frequently asked questions, please visit our website.

Additional examinations shall be administered as applications are received with results merged into one eligible list according to final ratings, pursuant to the Merit System Rules of the Civil Service Commission: Rule IV, Section 13 - Continuous Examinations. Upon request, at time of application, City of Spokane will provide alternative accessible tests to individuals with disabilities that impair manual, sensory, or speaking skills needed to take the test, unless the test is intended to measure those skills. We are an equal opportunity employer and value diversity within our organization.

We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, genetic information, veteran/military status, or disability status. As a Fair Chance Employer, City of Spokane does not conduct initial background screening for non-public safety positions.

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