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Call Listener Jobs in Spokane Valley, WA (NOW HIRING)

AAA Washington

Call Center Representative

Spokane, WA · On-site

$18.78 - $21.58/hr

CALL CENTER REPRESENTATIVE This is a temporary position with the opportunity to transition into a ... use of listening skills. * Skilled in working independently, prioritizing assignments, and ...

Kinwell

Healthcare Call Center Representative

Spokane, WA · On-site

$16.25 - $20.25/hr

Healthcare Call Center Representative Kinwell was founded on the principle of personalized, whole ... Strong verbal and written communication skills, active listening, problem-solving abilities, and ...

Kinwell

Healthcare Call Center Representative

Spokane, WA · On-site

$16.25 - $20.25/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing ... Strong verbal and written communication skills, active listening, problem-solving abilities ...

Sysco

Finance Associate - Corporate

Post Falls, ID · On-site

Responsible for handling will call transactions involving payments from customers and employees ... Must have exemplary listening skills to facilitate effective two-way communication. * Strong ...

Conveyance

Recruiting Specialist

Spokane, WA

Create a strong, professional candidate experience from first call to offer What success looks like ... Curious, people-focused, and a strong listener * Organized, disciplined, and goal-oriented

Sysco

Finance Associate - Corporate

Spokane, WA

Responsible for handling will call transactions involving payments from customers and employees ... Must have exemplary listening skills to facilitate effective two-way communication. * Strong ...

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Call Listener information

See Spokane Valley, WA salary details

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How much do call listener jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call listener in Spokane Valley, WA is $17.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Spokane Valley, WA? For Call Listener jobs in Spokane Valley, WA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Spokane Valley, WA look for? The top searched job categories for Call Listener jobs in Spokane Valley, WA are:
What cities near Spokane Valley, WA are hiring for Call Listener jobs? Cities near Spokane Valley, WA with the most Call Listener job openings:
Call Listener jobs near you

Call Center Representative

AAA Washington

Spokane, WA • On-site

$18.78 - $21.58/hr

Temporary

Posted 8 days ago

Job description

CALL CENTER REPRESENTATIVE
This is a temporary position with the opportunity to transition into a regular, full-time role.
WHAT YOU'LL DO:
This role is responsible for providing customer service and technical assistance to resolve customer needs as part of our inbound call center team. Our CSRs serve as the first point of contact for AAA members, delivering exceptional service and support with a primary focus on Emergency Roadside Service (ERS), membership assistance, account support, and member retention.
This remote position begins as a temporary assignment from September 14 through November 30 and provides an opportunity for conversion to a regular full time position based on business needs, attendance, performance, quality, and overall contribution. This is an excellent opportunity for candidates looking to establish a long-term career with AAA Washington while gaining valuable experience in a fast-paced, member-focused environment.
For the eight-week training period the work schedule will include only shifts between 8:00 a.m. and 6:00 p.m. Attendance during training is required for successful on-boarding into the role. After completing training, the role will have various shift times, with some ending as late as 11:30 p.m. The typical work schedule is for 5 consecutive days each week, with two consecutive days off and may include weekends and holidays.
WHO WE ARE:
At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For nearly 120 years, we've served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.
WHY YOU'LL LOVE WORKING AT AAA WASHINGTON:
You'll play an important role in bringing AAA Washington's spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!
ESSENTIAL DUTIES/RESPONSIBILITIES:
  • Responsible for analyzing customer requests and determining if request is eligible based on customer account.
  • Identify member needs and provide efficient, professional service while providing a resolution.
  • Perform basic troubleshooting for member's online accounts and technical issues.
  • Utilize customer service standards and membership policies while meeting productivity expectations.
  • Perform retention activities and identify opportunities to enhance member value.
  • Escalate complex customer issues to leadership as appropriate.
  • Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
  • Incorporates AAA's vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA's vision mission and values.

SUPERVISORY RESPONSIBILITIES:
None
MINIMUM QUALIFICATIONS:
  • High School diploma or GED
  • 1+ year experience in customer service role
  • Ability to work a flexible schedule, including evenings and weekends
  • Strong attendance and dependability record
  • Ability to work in a remote environment with reliable internet service

PREFERRED QUALIFICATIONS:
  • Previous experience working in a call center
  • Experience supporting customers in a high-volume environment
  • Experience handling emergency or time-sensitive situations
  • Membership service or retention experience

KNOWLEDGE, SKILLS, ABILITIES:
  • Proficiency in Microsoft Office and internet-based applications.
  • Ability to understand Washington road systems and read maps.
  • Knowledgeable of de-escalation techniques, such as empathy and compassion, to meet the needs of members in times of stress.
  • Ability to adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, and simultaneous demands.
  • Ability to communicate clearly and professionally both verbally and in writing, including effective use of listening skills.
  • Skilled in working independently, prioritizing assignments, and following through on assignments with minimal direction.
  • Ability to make timely and sound decisions and convey the necessary authority and confidence in all interactions.
  • Ability to notice discrepancies and inconsistencies in available information.
  • Ability to establish and maintain cooperative working relationships.
  • Skilled in establishing rapport and gaining the trust of others.

SALARY:
  • The pay range for this position is $18.78 - $21.58 per hour.

BENEFITS WE OFFER:
  • Free Premier RV AAA Washington Membership
  • Paid training
  • Remote work
  • Career development and advancement potential

WORK ENVIRONMENT & PHYSICAL DEMANDS:
  • Work from home with scheduled breaks.
  • The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.

OTHER:
  • Equipment used: Computer and various virtual technologies
  • Travel: Rarely Travel
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

DISCLAIMER:
Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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