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Call Listener Jobs in Seattle, WA (NOW HIRING)

EvergreenHealth

Patient Accounts Rep-Call Center

Kirkland, WA · On-site

$22.59 - $36.14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintains accurate documentation of all customer interactions in the EMR system and monitors call ... Demonstrated active listening, de-escalation, and patient-centered communication in both individual ...

EvergreenHealth

Patient Accounts Rep-Call Center

Kirkland, WA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintains accurate documentation of all customer interactions in the EMR system and monitors call ... Demonstrated active listening, de-escalation, and patient-centered communication in both individual ...

EvergreenHealth

Patient Accounts Rep-Call Center

Kirkland, WA · On-site

$22.59 - $36.14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintains accurate documentation of all customer interactions in the EMR system and monitors call ... Demonstrated active listening, de-escalation, and patient-centered communication in both individual ...

CaptionCall

Installer/Trainer - Full Time

Tacoma, WA · On-site +1

$13.08 - $21.83/hr

... service call Additional Benefits: * Mileage Reimbursement * Tablet Provided * Phone Provided ... Ability to effectively communicate in English through reading, writing, speaking, and listening

CaptionCall

Installer/Trainer - Full Time

Tacoma, WA

$27K - $45K/yr

... service call Additional Benefits: * Mileage Reimbursement * Tablet Provided * Phone Provided ... Ability to effectively communicate in English through reading, writing, speaking, and listening

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Care Center Representative (Call Center Representative) Mechanics Bank is currently searching for a ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mechanics Bank is currently searching for a full-time Care Center Representative (Call Center ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mechanics Bank is currently searching for a full-time Care Center Representative (Call Center ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Use questioning and listening skills that support effective telephone communication. Identify and ...

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Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Seattle, WA

Call Listener information

See Seattle, WA salary details

$12

$20

$28

How much do call listener jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call listener in Seattle, WA is $20.38, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $21.88 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Seattle, WA?

For Call Listener jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Seattle, WA look for?

The top searched job categories for Call Listener jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Call Listener jobs?

Cities near Seattle, WA with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Seattle, WA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,399 per year, or $20.4 per hour.

Patient Accounts Rep-Call Center

EvergreenHealth

Kirkland, WA • On-site

$22.59 - $36.14/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Description
Wage Range: $22.59 - $36.14 per hour
Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.
Job Summary:
Responsible for assisting self-pay patients with their payment needs, including setting up and obtaining payments for services rendered by EvergreenHealth. Utilizes strong customer service skills to deliver excellent patient experience while providing first level support to patients in a dynamic call center environment. Assists patients via inbound and outbound phone calls, responding to MyChart messages, and handling electronic medical record (EMR) work queues. Responsible for payment processing, patient account reviews, updating patient demographics, updating and reviewing insurance information, providing financial assistance screenings and support to patients, and assisting with patient dispute reviews and resolution.
Primary Duties:
  • Supports patient account activities and follow-up needs by coordinating with patients, guarantors, or authorized individuals for all aspects of EvergreenHealth self-pay accounts receivable.
  • Answers inbound calls and makes outbound calls regarding self-pay balances.
  • Ensures patient confidentiality by verifying identity and account details.
  • Requests, confirms, and validates interpreter services to meet patient needs.
  • Processes payments, establishes and monitors payment plans, and encourages timely resolution of balances while delivering a positive patient experience.
  • Provides information on available Financial Assistance programs, conducts eligibility screenings, and supports patients throughout the application process.
  • Researches and resolves disputes or discrepancies. Escalates unresolved concerns to internal resources and other departments as needed.
  • Identifies if other insurance coverage opportunities are available. Determines if other insurance coverage can be applied.
  • Advises and supports patients with insurance coordination and related needs.
  • Maintains accurate documentation of all customer interactions in the EMR system and monitors call outcomes and follow-ups.
  • Ensures patient confidentiality of sensitive financial situations while demonstrating empathy and professionalism.
  • Meets and exceeds key performance indicators, which include average wait time, call resolution time, call abandonment rate, payments collected, quality assurance standards, and overall customer experience.
  • Ensures timely, accurate, and professional communications through phone and MyChart in a high-volume environment.
  • Prepares and delivers patient communications via letters, portal messages, and phone calls to provide timely information and support outreach efforts.
  • Manages various work queues by promptly responding to pending requests.
  • Performs other duties as assigned.

License, Certification, Education or Experience:
REQUIRED for the position:
  • High School graduate or equivalent combination of education and experience
  • 2 years of experience in a customer service role
  • Strong verbal and written communication skills, with the ability to work effectively with individuals of diverse backgrounds and within cross-functional teams.
  • Demonstrated active listening, de-escalation, and patient-centered communication in both individual and team-based interactions
  • Effective problem-solving and critical thinking skills while maintaining composure and professionalism in challenging situations
  • Strong attention to detail with ability to accurately document interactions and follow established processes to support team efficiency.
  • Ability to collaborate with and support coworkers by sharing knowledge and contributing to the department and organizational success.

DESIRED for the position:
  • Experience in healthcare customer service, medical billing environment, or administrative support role
  • Electronic Medical Record experience, preferably Epic.
  • Demonstrated effective communication and problem-solving with patients or clients.
  • Knowledge of basic medical terminology/common medications.
  • Knowledge and experience accessing/verifying insurance coverage. Experience using Real Time Eligibility (RTE) and Payer/Insurance Portals.
  • Familiarity with HIPAA and other health industry compliance standards.

Benefit Information:
Choices that care for you and your family
At EvergreenHealth, we appreciate our employees' commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.
  • Medical, vision and dental insurance
  • On-demand virtual health care
  • Health Savings Account
  • Flexible Spending Account
  • Life and disability insurance
  • Retirement plans 457(b) and 401(a) with employer contribution)
  • Tuition assistance for undergraduate and graduate degrees
  • Federal Public Service Loan Forgiveness program
  • Paid Time Off/Vacation
  • Extended Illness Bank/Sick Leave
  • Paid holidays
  • Voluntary hospital indemnity insurance
  • Voluntary identity theft protection
  • Voluntary legal insurance
  • Pay in lieu of benefits premium program
  • Free parking
  • Commuter benefits
  • Cafeteria & Gift Shop Discount

View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.
Kirkland Employee Benefits Kirkland, WA EvergreenHealth
EvergreenHealth logo

About EvergreenHealth

Sourced by ZipRecruiter

At EvergreenHealth, we appreciate our employees' commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.

Industry

Hospitals

Company size

1,001 - 5,000 Employees

Headquarters location

Kirkland, WA, US

Year founded

1972

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