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Call Listener Jobs in Seattle, WA (NOW HIRING)

Compass

Agent Experience Manager

Seattle, WA · On-site

$33 - $35/hr

Great listening skills, connects well with others, and is empathetic of the customer's pain points * A passion for creating community within a space; you encourage in-office interaction, bonding and ...

Prime Therapeutics LLC

Customer Care Associate I

Home, WA · On-site

$17.85 - $25.48/hr

Engage inbound callers professional; actively listen and probe to determine the purpose of the call and resolve administrative concerns, including claims and dissatisfaction * Make outbound calls to ...

Prime Therapeutics

Customer Care Associate I

Home, WA · On-site

$17.85 - $25.48/hr

Engage inbound callers professional; actively listen and probe to determine the purpose of the call and resolve administrative concerns, including claims and dissatisfaction * Make outbound calls to ...

PLACE

Buyer Experience Agent

Puyallup, WA · On-site

$50K - $99K/yr

Commit to weekly 1:1 coaching session, weekly trainings, and Partner Call * Consult with buyers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

Kia-of-Puyallu

Automotive Service Advisor

Puyallup, WA · On-site

$85 - $160/hr

Offer professional assistance to any customers who call or come into our Service Department ... Listen to and help resolve any customer complaints * Maintain customer records and collect ...

Foundation Partners

Funeral Director

Puyallup, WA · On-site

Works on-call/first call, in rotation as assigned, i.e., phone, face to face, at the hospital ... Meets with client families to listen, educate and arrange personalized funeral services and ensure ...

Dubin Law Group

Legal Intake Specialist

Seattle, WA · Remote

$22 - $25/hr

Successful candidates typically come from legal intake, call centers, contact centers, medical ... Strong communication and active listening skills * Ability to build rapport quickly and ...

The Arcticom Group

Dispatcher

Puyallup, WA · On-site

$23 - $26/hr

You will be listening and speaking to people via phone, often in some state of distress. Your ... Get details on the issue when taking the call - investigative skills/interview skills. * Keep the ...

RUI - Refrigeration Unlimited

Dispatcher

Puyallup, WA

$23 - $26/hr

You will be listening and speaking to people via phone, often in some state of distress. Your ... Get details on the issue when taking the call - investigative skills/interview skills. * Keep the ...

Seatown

Client Services Representative

Mukilteo, WA · On-site

$18 - $24.50/hr

... call flows and scripts What we're looking for: * 1-2 years of Call Center experience preferred ... Speaking and hearing ability; heavy communication through talking and listening to employees and ...

Skanska

Mobile Handyperson

Kent, WA

... hours call. You would report directly to the Ad hoc Supervisor. This is a mobile role covering ... We share, listen and support your success - every step of the way.

Finnmark Property Services

Field Tech

Seattle, WA · On-site

$22.50 - $30.75/hr

... call home! What Finnmark offers you: * Competitive Wages * PTO/Sick Time * Health, Dental, and ... We listen, support, and help one another to seek understanding. TOGETHER: We work as a team ...

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Showing results 41-60

All JobsCall Listener JobsCall Listener Jobs in Seattle, WA

Call Listener information

See Seattle, WA salary details

$12

$20

$28

How much do call listener jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for call listener in Seattle, WA is $20.38, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $21.88 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Seattle, WA?

For Call Listener jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Seattle, WA look for?

The top searched job categories for Call Listener jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Call Listener jobs?

Cities near Seattle, WA with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Seattle, WA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,399 per year, or $20.4 per hour.

Customer Service Representative (4653)

HARTS SERVICES

Tacoma, WA • On-site

$22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Representative – $22 + Booking incentives + Growth Opportunities

Mon-Fri 8:30am-5:30pm or 9:00am-6:00pm

At Harts Plumbers, Electricians, and HVAC, we’re more than just a home services company — we’re a tight-knit team built on people, passion, and professionalism. As we continue to grow rapidly, we’re looking for a dependable, energetic Customer Service Representative to be the welcoming voice of our brand.

If you love helping people, thrive in a fast-paced environment, and want a stable, long-term career with a company that actively invests in your success, you belong at Harts!

 Why You’ll Love Working Here

  • Competitive pay: $22 to start (booking incentives + growth opportunities)

  • Full benefits: medical, dental, vision, and 401(k) match

  • Paid time off, sick time, and holidays to recharge

  • Supportive, upbeat team environment where your voice matters

  • Ongoing training + real promotion opportunities in a stable, year-round industry

 What You’ll Do

As a CSR, you are the heartbeat of our operation. You will:

  • Deliver exceptional first impressions by answering incoming calls with warmth, confidence, and professionalism.

  • Seamlessly book and confirm service appointments to keep our field technicians busy.

  • Use proven call structures to handle inquiries while building genuine rapport with homeowners.

  • Make outbound calls to warm leads and existing customers to help the team smash goals.

  • Bring positivity, reliability, and a solution-oriented mindset to every shift.

What We Are Looking For:

  • A friendly, high-energy personality with a passion for helping others.

  • Excellent communication skills—you know how to listen and speak with empathy.

  • Strong reliability and dependability (your team and our customers count on you!).

  • Basic computer proficiency and the ability to navigate multiple screens.

  • Prior customer service, call center, or dispatch experience is a plus, but we will train the right attitude!

Interested? Apply today at hartsservices.com/careers or email careers@hartsservices.com.

Apply