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Associate Remote Call Center Jobs in Seattle, WA

CaptionCall

Installer/Trainer - Full Time

Tacoma, WA · On-site +1

$13.08 - $21.83/hr

Sorenson also provides onsite and remote interpreting services between English and various other ... call captioning and video relay services, over-video and in-person sign language and spoken ...

Crisis Connections

988 Crisis Call Specialist

Seattle, WA · On-site +1

$26.79/hr

... Fully Remote (WA, AZ, OH, TX) $26.79/hour Union-Represented (OPEIU) At Crisis Connections , we ... Behavioral health or contact center experience * Knowledge of the King County public mental health ...

Crisis Connections

988 Crisis Call Specialist

Seattle, WA · Remote

$26.79/hr

... Full-Time | Fully Remote (WA, AZ, OH, TX) $26.79/hour | Union-Represented (OPEIU) At Crisis ... Behavioral health or contact center experience * Knowledge of the King County public mental health ...

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All JobsAssociate Call Center JobsAssociate Remote Call Center JobsAssociate Remote Call Center Jobs in Seattle, WA

Associate Remote Call Center information

See Seattle, WA salary details

$10

$19

$23

How much do associate remote call center jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for associate remote call center in Seattle, WA is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $21.06 per hour, depending on experience, location, and employer.

What are Associate Remote Call Center jobs?

Associate Remote Call Center jobs involve providing customer support, handling inquiries, or resolving issues for clients over the phone or via online platforms, all while working from a remote location. Associates are typically responsible for answering calls, troubleshooting problems, processing orders, and sometimes upselling products or services. This role requires strong communication skills, a customer-focused attitude, and the ability to work independently. Many companies offer training for new hires, and the position can be a good entry point for those interested in customer service careers.

What is the difference between Associate Remote Call Center vs Customer Service Representative?

AspectAssociate Remote Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote, call center setting, often with team collaboration toolsRemote or on-site, customer interaction via phone or chat
Industry UsageCommon in call centers across various industriesWidespread in retail, telecom, and service sectors

The Associate Remote Call Center and Customer Service Representative roles both involve assisting customers via phone or chat, often requiring similar credentials. The main difference is that the Associate Remote Call Center typically refers to entry-level positions within a call center environment, focusing on handling calls and basic customer inquiries remotely. Customer Service Representatives may have broader roles, including in-person interactions or specialized support, but often overlap in skills and industry usage.

What are some common challenges faced by Associate Remote Call Center employees, and how can they be effectively managed?

Associate Remote Call Center employees often encounter challenges such as managing high call volumes, maintaining productivity while working independently, and staying engaged without in-person supervision. To effectively manage these challenges, it’s important to establish a dedicated workspace, adhere to a structured schedule, and regularly communicate with team members and supervisors through virtual meetings or chat platforms. Many organizations also provide training and support resources to help associates develop time management and customer service skills, making it easier to succeed in a remote environment.

What are the key skills and qualifications needed to thrive as an Associate Remote Call Center Representative, and why are they important?

To thrive as an Associate Remote Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes basic troubleshooting tools is typically required. Exceptional listening skills, patience, and resilience help individuals excel in handling diverse customer inquiries and challenging situations. These skills are crucial for delivering efficient customer support, maintaining client satisfaction, and ensuring smooth remote team operations.
What are the most commonly searched types of Remote Call Center jobs in Seattle, WA? The most popular types of Remote Call Center jobs in Seattle, WA are:
Associate Remote Call Center jobs near you
Call Center Patient Services Representative (Remote)

Call Center Patient Services Representative (Remote)

Cardiac Study Center

Tacoma, WA • Remote

$21.31 - $38.59/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

Patient Services Representative (Call Center) Cardiology Scheduling

Cardiac Study Center / Pulse Heart Institute
Tacoma, WA
Full-Time | MondayFriday | No Weekends or Holidays
Hybrid: Remote after 90-day in-person training

About Us

Cardiac Study Center (CSC) has partnered with Pulse Heart Institute to deliver trusted outpatient cardiology care throughout the Puget Sound region for over 50 years. In 2016, CSC joined with MultiCare Health System to form Pulse Heart Institutebringing together clinical excellence, innovation, research, and education to improve heart health in our communities.

We serve patients across general and specialty cardiology, including Heart Failure, Vascular, Electrophysiology & Device, and Nuclear Imaging.

Why You'll Love Working With Us
  • MondayFriday schedule no weekends or holidays
  • Remote flexibility after 90-day training period
  • Exposure to multi-specialty cardiology workflows
  • Stable, mission-driven healthcare organization
  • Supportive leadership and collaborative team culture
  • Growth opportunities within scheduling, referral coordination, and broader healthcare operations
About the Role

As a Patient Services Representative (Call Center), you serve as the first point of contact for many of our cardiology patients. Your work directly impacts patient access to care, provider workflow efficiency, and the overall experience of our clinics.

In this role, you will coordinate patient scheduling, respond to inquiries with professionalism and empathy, and ensure appointment accuracy based on provider preferences and clinical needs. You will play a critical part in maintaining efficient scheduling operations while upholding compliance standards and delivering exceptional service.

This is a high-volume, detail-oriented role ideal for individuals who thrive in structured environments and enjoy helping patients navigate their care.

Day-to-Day ResponsibilitiesScheduling & Access Coordination
  • Schedule new and returning cardiology patient appointments
  • Maintain provider schedules according to established guidelines and preferences
  • Ensure accuracy of patient demographics and appointment details
  • Reschedule appointments and manage cancellations as needed
Patient Communication
  • Answer inbound calls in a professional and patient-centered manner
  • Address patient questions or route inquiries to appropriate departments
  • Coordinate communication between patients, providers, and internal teams
Compliance & Documentation
  • Adhere to HIPAA and OSHA standards at all times
  • Maintain accurate documentation in EMR systems
  • Follow internal scheduling protocols and quality standards
Coverage Support
  • Provide cross-coverage support across clinic locations as needed
What You'll Need to SucceedMinimum Qualifications
  • 2 years of customer service experience
  • Strong verbal communication skills
  • Ability to manage multiple tasks in a fast-paced call environment
  • High attention to detail and organizational skills
Preferred Qualifications
  • 1 year of healthcare experience (preferred but not required)
  • Experience in medical scheduling or call center environments
  • Familiarity with EMR systems
Work Environment
  • Schedule: Full-time, 40 hours/week
  • Shift: 8-hour shifts, MondayFriday
  • Training: 90-day in-person training period in Tacoma
  • Remote Eligibility: Fully remote after successful completion of training
  • Work Setting: Combination of office and remote work
Pay & Benefits

Cardiac Study Center / Pulse Heart Institute offers a comprehensive benefits package, including:

  • Medical, dental, and vision coverage
  • Retirement benefits
  • Paid time off
  • Competitive compensation

Pay Range: $21.31 $38.59/hour

Compensation is determined based on experience, skill set, and relevant education or certifications, consistent with internal equity and pay transparency standards.

Join Our Team

If you're passionate about helping patients access timely cardiac care and thrive in a structured, team-driven environment, we'd love to hear from you.

Requisition ID: 0100Y