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Remote Call Center Manager Jobs in Spokane, WA (NOW HIRING)

Medix

Member Service Representative

Spokane, WA · Remote

Job Title Customer Service Representative - Member Services / Healthcare Call Center - Remote (Spokane Area or Renton Area) Overview We are seeking a candidate to join our team as a Customer Service ...

Corporate Tools

Sales Representative

Post Falls, ID · On-site +1

$40K/yr

... call center or remote environment. * Strong verbal and written communication skills with the ability to articulate solutions clearly and persuasively. * Experience using CRM tools and remote work ...

Talkiatry

Remote Therapist - Washington

Spokane, WA · Remote

$70K - $90K/yr

No inpatient, IOP/PHP, or crisis-call responsibilities * In-house referral network to/from ... Comfort managing a consistent outpatient caseload * Strong clinical judgment, communication skills ...

Cardiac Study Center

Medical Billing Specialist

Spokane, WA · On-site +1

$19.67 - $35.67/hr

Medical Insurance Billing Specialist - Cardiology Cardiac Study Center Remote (Washington State ... This role focuses on insurance claim management, denial resolution, and tracking reimbursement ...

Omada.ai

Territory Partner (Field Sales)

Spokane, WA · Remote

$50K - $100K/yr

There's no cold-call center behind you and no calendar of pre-booked meetings waiting when you log ... Self-managed and disciplined -- you run your day like a business owner, because as a 1099 ...

New

Corporate Tools

Ad Buyer - Facebook

Post Falls, ID · On-site +1

$65K/yr

This is a full time remote position, but if you're near one of our local offices, you're welcome to ... Some may not call it a real approach, but it's what we do and we're going on this journey, do you ...

Aptive

Medical Records Indexer

Spokane, WA · Remote

$37K - $51K/yr

Remote vendor site supporting Mann-Grandstaff Memorial VA Medical Center, 4815 N Assembly St ... Work with Health Information Management Section (HIMS) staff and management to determine workflow ...

Aptive

Medical Records Indexer

Spokane, WA · Remote

$17.25 - $20.50/hr

Remote vendor site supporting Mann-Grandstaff Memorial VA Medical Center, 4815 N Assembly St ... Work with Health Information Management Section (HIMS) staff and management to determine workflow ...

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$64.5K

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How much do remote call center manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for remote call center manager in Spokane, WA is $64,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $75,800.00 per year, depending on experience, location, and employer.

What is a remote call center manager?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What skills and qualifications are needed to thrive as a remote call center manager?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are common challenges faced by remote call center managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What are the most commonly searched types of Remote Call Center jobs in Spokane, WA? The most popular types of Remote Call Center jobs in Spokane, WA are:
What are popular job titles related to Remote Call Center Manager jobs in Spokane, WA? For Remote Call Center Manager jobs in Spokane, WA, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Manager jobs in Spokane, WA look for? The top searched job categories for Remote Call Center Manager jobs in Spokane, WA are:
What cities near Spokane, WA are hiring for Remote Call Center Manager jobs? Cities near Spokane, WA with the most Remote Call Center Manager job openings:
Remote Call Center Manager jobs near you
Infographic showing various Remote Call Center Manager job openings in Spokane, WA as of August 2026, with employment types broken down into 76% Full Time, 19% Part Time, and 5% Contract. Highlights an 5% In-person, and 95% Remote job distribution, with an average salary of $64,544 per year, or $31 per hour.

Customer Service - Member Services / Healthcare Call Center - Remote (Spokane Area or Renton Area)

Medix

Spokane, WA • On-site, Remote

$16 - $20/hr

Full-time

Medical

Posted 21 days ago

Job description

Overview
We are seeking a candidate to join our team as a Customer Service Representative in Member Services. In this role, you will act as the primary point of contact for healthcare plan members, providing essential support regarding coverage, claims, and benefits. If you are an empathetic, dependable professional looking to grow your career within a top-tier healthcare system, we would love to connect with you!
Key Responsibilities
  • Member & Provider Inquiries: Answer high-volume inbound calls regarding insurance benefits, coverage details, claims status, and billing statements.
  • Issue Resolution: Handle member complaints and work diligently to resolve complex concerns with high empathy and emotional intelligence.
  • System & Website Support: Guide members through website navigation, online account troubleshooting, and locating in-network healthcare providers.
  • Billing & Financial Support: Respond to inquiries concerning premium amounts, remittance, provider assistance units, and Medicare units.
  • Multitasking: Navigate multiple internal computer systems and software tools simultaneously while assisting callers on live lines.

Work Environment & Schedule
  • Work Modality: 100% Remote. Candidates must be local to either Spokane, WA, or Renton, WA, for initial equipment pickup and in the event of tech/outage support.
  • Class Start Date: September 14, 2026.
  • Training Phase: 8:30 AM - 5:00 PM PST (Monday through Friday) for the first 3 weeks. Attendance is mandatory for all training sessions.
  • Nesting Phase: 8:30 AM - 5:00 PM PST for 2 to 3 weeks following classroom training, working directly with hands-on mentors.
  • Regular Schedule: After training and nesting, assigned shifts will fall within the operating window of 7:00 AM - 5:00 PM PST (8-hour daily shifts, 40 hours per week).

Requirements & Qualifications
Required:
  • Experience: Minimum of 1 year of high-volume call center experience.
  • Education: High School Diploma or GED (verification required).
  • Technical Setup: Dedicated, quiet, and private home workspace with high-speed internet.
  • Skills: Strong customer service background, computer proficiency, active listening, and the ability to handle upset callers with patience and professionalism.

Preferred:
  • Background or prior experience working in the healthcare/health insurance industry.

Background & Compliance
  • Full employment history and education verification are required.
  • Pre-employment background check (including Washington criminal search).
  • Drug screen required (note: drug panel tests for marijuana).

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
* As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients
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About Medix Staffing Solutions

Sourced by ZipRecruiter

Since 2001, we’ve been dedicated to helping you achieve your goals. Medix was created to become a leading provider of workforce solutions for clients and candidates across the healthcare and life sciences industries. Today, we are that leader. Headquartered in Chicago, we have 23 offices across the United States, and staff talent around the world. Medix is committed to fulfilling our core purpose as an organization: to positively impact the lives of our talent, clients, and teammates through employment, philanthropy, and opportunity. The combination of purpose and values has nurtured our thriving culture that encourages our internal team to excel at work and in everyday life.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

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