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Remote Online Inbound Call Center Jobs in Spokane, WA

Medix

Member Service Representative

Spokane, WA · Remote

Job Title Customer Service Representative - Member Services / Healthcare Call Center - Remote ... Member & Provider Inquiries: Answer high-volume inbound calls regarding insurance benefits ...

Corporate Tools

Sales Representative

Post Falls, ID · On-site +1

$40K/yr

In this role, you'll take inbound leads, uncover opportunities, and turn great conversations into ... Demonstrated experience in a consultative sales role, ideally in a call center or remote ...

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Remote Online Inbound Call Center information

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$12

$17

$23

How much do remote online inbound call center jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote online inbound call center in Spokane, WA is $17.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $18.46 per hour, depending on experience, location, and employer.

What is a remote online inbound call center?

A Remote Online Inbound Call Center is a virtual customer support center where agents work from various locations, often from home, handling incoming calls from customers. These centers use internet-based communication systems and specialized software to manage customer inquiries, provide support, or process orders. Inbound call centers focus on answering questions, resolving issues, and delivering service rather than making outgoing sales calls. Employees typically need a reliable internet connection, a quiet workspace, and strong communication skills. This setup allows companies to access a broader talent pool while giving agents more flexibility.

What is the difference between Remote Online Inbound Call Center vs Remote Online Customer Service Representative?

AspectRemote Online Inbound Call CenterRemote Online Customer Service Representative
Primary RoleHandling inbound calls for sales, support, or inquiriesProviding customer support and assistance via calls, chat, or email
Required SkillsCommunication, problem-solving, product knowledgeCommunication, empathy, technical knowledge
Work EnvironmentHome-based, call center software, headsetHome-based, multi-channel support tools
Common CertificationsNone required, but customer service or sales training helpfulCustomer service certifications optional

Both roles involve remote customer interactions, but the Remote Online Inbound Call Center typically focuses on handling high call volumes for sales or support, often in a call center setting. The Remote Online Customer Service Representative may handle various communication channels and provide broader support. While skills overlap, the call center role emphasizes call handling efficiency, whereas customer service reps may engage in multi-channel support.

What are the key skills and qualifications needed to thrive as a remote online inbound call center agent?

To thrive as a Remote Online Inbound Call Center Agent, you need excellent verbal communication, active listening, and problem-solving abilities, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is typically required. Patience, adaptability, and a calm, customer-focused demeanor are standout soft skills in this role. These skills ensure efficient, high-quality customer service and help resolve issues effectively in a remote, fast-paced environment.

What are some common challenges faced by remote online inbound call center agents, and how can they be managed?

Remote online inbound call center agents often encounter challenges such as maintaining focus in a home environment, managing high call volumes, and ensuring clear communication without face-to-face interaction. To manage these, it's important to set up a dedicated, distraction-free workspace, utilize company-provided resources like scripts and knowledge bases, and engage regularly with team leads or supervisors through virtual meetings. Staying organized and practicing active listening can also help agents deliver excellent customer service and meet performance metrics.
What are popular job titles related to Remote Online Inbound Call Center jobs in Spokane, WA? For Remote Online Inbound Call Center jobs in Spokane, WA, the most frequently searched job titles are:
What job categories do people searching Remote Online Inbound Call Center jobs in Spokane, WA look for? The top searched job categories for Remote Online Inbound Call Center jobs in Spokane, WA are:
Remote Online Inbound Call Center jobs near you
Infographic showing various Remote Online Inbound Call Center job openings in Spokane, WA as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 79% In-person, 4% Hybrid, and 17% Remote job distribution, with an average salary of $36,452 per year, or $17.5 per hour.

Customer Service - Member Services / Healthcare Call Center - Remote (Spokane Area or Renton Area)

Medix

Spokane, WA • On-site, Remote

$16 - $20/hr

Full-time

Medical

Posted 20 days ago

Job description

Overview
We are seeking a candidate to join our team as a Customer Service Representative in Member Services. In this role, you will act as the primary point of contact for healthcare plan members, providing essential support regarding coverage, claims, and benefits. If you are an empathetic, dependable professional looking to grow your career within a top-tier healthcare system, we would love to connect with you!
Key Responsibilities
  • Member & Provider Inquiries: Answer high-volume inbound calls regarding insurance benefits, coverage details, claims status, and billing statements.
  • Issue Resolution: Handle member complaints and work diligently to resolve complex concerns with high empathy and emotional intelligence.
  • System & Website Support: Guide members through website navigation, online account troubleshooting, and locating in-network healthcare providers.
  • Billing & Financial Support: Respond to inquiries concerning premium amounts, remittance, provider assistance units, and Medicare units.
  • Multitasking: Navigate multiple internal computer systems and software tools simultaneously while assisting callers on live lines.

Work Environment & Schedule
  • Work Modality: 100% Remote. Candidates must be local to either Spokane, WA, or Renton, WA, for initial equipment pickup and in the event of tech/outage support.
  • Class Start Date: September 14, 2026.
  • Training Phase: 8:30 AM - 5:00 PM PST (Monday through Friday) for the first 3 weeks. Attendance is mandatory for all training sessions.
  • Nesting Phase: 8:30 AM - 5:00 PM PST for 2 to 3 weeks following classroom training, working directly with hands-on mentors.
  • Regular Schedule: After training and nesting, assigned shifts will fall within the operating window of 7:00 AM - 5:00 PM PST (8-hour daily shifts, 40 hours per week).

Requirements & Qualifications
Required:
  • Experience: Minimum of 1 year of high-volume call center experience.
  • Education: High School Diploma or GED (verification required).
  • Technical Setup: Dedicated, quiet, and private home workspace with high-speed internet.
  • Skills: Strong customer service background, computer proficiency, active listening, and the ability to handle upset callers with patience and professionalism.

Preferred:
  • Background or prior experience working in the healthcare/health insurance industry.

Background & Compliance
  • Full employment history and education verification are required.
  • Pre-employment background check (including Washington criminal search).
  • Drug screen required (note: drug panel tests for marijuana).

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
* As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients
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About Medix Staffing Solutions

Sourced by ZipRecruiter

Since 2001, we’ve been dedicated to helping you achieve your goals. Medix was created to become a leading provider of workforce solutions for clients and candidates across the healthcare and life sciences industries. Today, we are that leader. Headquartered in Chicago, we have 23 offices across the United States, and staff talent around the world. Medix is committed to fulfilling our core purpose as an organization: to positively impact the lives of our talent, clients, and teammates through employment, philanthropy, and opportunity. The combination of purpose and values has nurtured our thriving culture that encourages our internal team to excel at work and in everyday life.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

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