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Call Center Training Jobs in Washington (NOW HIRING)

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA · On-site

$70K - $100K/yr

Overview Call Center Manager (Onsite - Manassas, VA) Position Summary F.H. Furr is seeking an ... Support onboarding and training of new hires while reinforcing F.H. Furr's customer-first culture.

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA

$100K/yr

Overview Call Center Manager (Onsite - Manassas, VA)Position Summary F.H. Furr is seeking an ... Support onboarding and training of new hires while reinforcing F.H. Furr's customer-first culture.

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA · On-site

$70 - $100/hr

Support onboarding and training of new hires while reinforcing F.H. Furr's customer-first culture ... Contact Center Operations * Monitor call queues, service levels, response times, adherence ...

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How much do call center training jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for call center training in Washington is $28.02, according to ZipRecruiter salary data. Most workers in this role earn between $21.25 and $29.95 per hour, depending on experience, location, and employer.

What is a call center training?

A Call Center Training job involves designing, delivering, and evaluating training programs for customer service representatives. Trainers teach employees about company policies, customer interaction techniques, and technology used in call centers. They also provide coaching to improve communication skills and problem-solving abilities. The role ensures that agents are well-prepared to handle customer inquiries efficiently and professionally.

What are the key skills and qualifications needed to thrive in call center training?

To excel in Call Center Training, you need expertise in customer service best practices, adult learning principles, and experience in designing and delivering training programs, often supported by a bachelor's degree or relevant certifications. Familiarity with learning management systems (LMS), call center software, and quality monitoring tools is often required. Strong communication, patience, adaptability, and motivational skills help trainers connect with diverse trainees and foster effective learning. These competencies are crucial for ensuring new hires are well-prepared to meet call center standards, enhancing both employee performance and customer satisfaction.

What are some common challenges faced by call center trainers, and how are they addressed?

One of the most common challenges for Call Center Trainers is engaging trainees with different learning styles and experience levels while delivering complex information effectively. Trainers often overcome this by incorporating interactive activities, real-world scenarios, and feedback sessions to encourage participation and comprehension. Managing large groups and adapting training materials for both in-person and remote sessions is also essential. By fostering an inclusive learning environment and providing ongoing support, trainers help ensure all employees are equipped to excel in their roles.

What are the most commonly searched types of Call Center Training jobs in Washington?

The most popular types of Call Center Training jobs in Washington are:

What are popular job titles related to Call Center Training jobs in Washington?

For Call Center Training jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Call Center Training jobs in Washington look for?

The top searched job categories for Call Center Training jobs in Washington are:

What cities in Washington are hiring for Call Center Training jobs?

Cities in Washington with the most Call Center Training job openings:

Call Center Training jobs near you
Infographic showing various Call Center Training job openings in Washington as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $58,276 per year, or $28 per hour.

Breast Call Center Representative

Fairfax Radiology Centers LLC

Fairfax, VA • On-site

$22.10 - $27.95/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

This is a promotional opportunity for current Fairfax Radiology Center employees
Breast Call Center Representative
Breast Center of Fairfax | Fairfax Radiology Centers
Full-Time | 40 Hours/Week
Monday-Friday | 8:30 AM-5:00 PM
Remote after successful completion of training
Be the reassuring voice patients need.
A phone call can make a meaningful difference in a patient's experience, especially when they are navigating the next steps in their breast care.
As a Breast Call Center Representative with the Breast Center of Fairfax, you'll be an important connection between our patients and their care team. You'll help patients understand what comes next, coordinate follow-up appointments, communicate negative breast pathology results, and make sure every interaction is handled with compassion, clarity, and professionalism.
This role is ideal for someone who understands radiology workflows, is comfortable managing a high volume of calls, and knows how to make patients feel heard and cared for, even over the phone.
Why you'll love this opportunity
  • Remote opportunity after successful completion of training (up to 3 months on site at Fairfax Breast Center)
  • Monday-Friday schedule with consistent daytime hours
  • Meaningful work supporting patients through their breast imaging journey
  • Collaborative environment with radiologists, physicians, clinical teams, and support staff
  • Comprehensive benefits for eligible full-time employees
  • Opportunity to be part of one of the largest and most respected radiology practices in the Washington, DC metropolitan area
  • You will be eligible to take the certification training/course to become a Certified Breast Navigator
What You'll Do
Working under the direction of the designated Breast Center Manager and as part of a collaborative team, you will:
  • Initiate and answer patient calls related to mammography screening additional-view scheduling and negative breast pathology results.
  • Utilize RIS worklists to accurately manage patient communication and scheduling.
  • Compassionately communicate results and next steps to patients while helping them navigate the care process.
  • Coordinate with patients, referring physicians, FRC team members, and radiologists to support timely, seamless care.
  • Deliver an exceptional patient experience by answering questions clearly, demonstrating empathy, and returning calls promptly.
  • Accurately complete worklist responsibilities while meeting daily productivity expectations.
  • Effectively manage a high-volume call environment while maintaining attention to detail.
  • Build collaborative relationships with healthcare providers to help reduce barriers to patient care.
  • Protect patient privacy and maintain compliance with HIPAA and all applicable federal and state requirements.
What You Bring
Required
  • High school diploma or GED equivalent.
  • At least 1 year of radiology experience highly preferred.
  • Experience working with Electronic Health Record (EHR) and/or Radiology Information System (RIS) platforms.
    • Experience in Microsoft Office Suite is essential
    • Experience with Medinformatix is highly preferred
  • Strong telephone communication and customer service skills.
  • Ability to remain professional, composed, and compassionate in every interaction.
  • Excellent verbal and interpersonal communication skills in English.
  • Ability to work effectively with physicians, staff, patients, and external healthcare organizations.
  • Strong time-management, coordination, and prioritization skills.
  • Ability to multitask while maintaining accuracy in a fast-paced environment.
  • Working knowledge of Microsoft email and standard office procedures.
  • Ability to walk, stand, and sit for extended periods throughout the workday.

About Fairfax Radiology Centers
Fairfax Radiology Centers, LLC (FRC) is the largest radiology practice in the Washington, DC metropolitan area. With more than 110 subspecialized radiologists and 700 employees, FRC provides leading-edge medical imaging at 20 outpatient locations throughout Northern Virginia.
We partner with local hospitals and healthcare providers to deliver an excellent patient experience and high-quality, specialized imaging care.
Benefits
FRC offers eligible employees a competitive and comprehensive benefits package.
Full-time benefits include:
  • Health, Dental & Vision Insurance
  • 401(k) Plan / Profit Sharing Plan
  • Life & AD&D Insurance
  • Short-Term & Long-Term Disability Insurance
  • Paid Time Off
  • Paid Holidays
  • Continuing Education Reimbursement for eligible certified professionals

Compensation
Based on your qualifications and experience, the compensation range for this position is:
$22.10 - $27.95 per hour
Placement within the range is determined by factors including experience, education, certifications, and internal equity.
Equal Employment Opportunity
Fairfax Radiology Centers provides equal employment opportunities to all employees and applicants without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, disability, military service, genetic information (including family medical history), or any other characteristic protected by applicable law.

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