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Remote Contact Center Engineer Jobs in Washington

AAMC

Contact Center Associate

Washington, DC · On-site +1

HybridWork - Primarily remote roles with theabilityto work across the U.S. * Comprehensive Health ... Contact Center Associate serves as the frontline representative of the Support Center and is ...

Leidos

Senior AWS Amazon Connect Engineer

Gaithersburg, MD · Remote

$107K - $195K/yr

Partner with AI engineers, cybersecurity personnel, and program leadership to support migration from legacy contact-center tooling to an AWS-native stack. Please Note: This is 100% telework/remote ...

Posted today

Leidos

Senior AWS Amazon Connect Engineer

Washington, DC · Remote

$107K - $195K/yr

Partner with AI engineers, cybersecurity personnel, and program leadership to support migration from legacy contact-center tooling to an AWS-native stack. Please Note: This is 100% telework/remote ...

Posted today

Mondo

ServiceNow Developer

Mclean, VA · Remote

$40 - $48/hr

Remote Start Date Is: Approximately 3 Weeks from offer Duration: 12 Month Contract Compensation ... Maintain and enhance the ServiceNow CSM Pro platform with a focus on Contact Center capabilities

SAIC

Microsoft Dynamics 365 Developer

Washington, DC · Remote

$120K - $160K/yr

Public Trust Potential for Remote Work: ORA_HYBRID Description SAIC is looking for a Microsoft ... Implement, configure, and optimize Omnichannel for Customer Service and Dynamics Contact Center ...

rockITdata

AI/ML Engineer

Arlington, VA · Remote

The engineer will work across all four AI capabilities: IVR Call Taking, AI Coaching, Call ... Experience with Amazon Connect, Contact Lens, and contact center AI workflows * Prior work in ...

Geico

Senior Data Engineer

Bethesda, MD · Remote

$105K - $215K/yr

Experience with Contact Center Analytics is preferred. Position Description Our Senior Data ... This position will be fully remote. Position Responsibilities As a Senior Data Engineer, you will:

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Remote Contact Center Engineer information

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are the key skills and qualifications needed to thrive as a remote contact center engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What is a remote contact center engineer?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a remote contact center engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.
What are the most commonly searched types of Contact Center Engineer jobs in Washington? The most popular types of Contact Center Engineer jobs in Washington are:
What are popular job titles related to Remote Contact Center Engineer jobs in Washington? For Remote Contact Center Engineer jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Contact Center Engineer jobs in Washington look for? The top searched job categories for Remote Contact Center Engineer jobs in Washington are:
What cities in Washington are hiring for Remote Contact Center Engineer jobs? Cities in Washington with the most Remote Contact Center Engineer job openings:
Remote Contact Center Engineer jobs near you
Infographic showing various Remote Contact Center Engineer job openings in Washington as of August 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 100% Remote job distribution.

Genesys Contact Center Engineer

SYS Integration

Washington, DC • Remote

$58.25 - $78/hr

Contractor

Re-posted 16 days ago

Job description

We are seeking a Part-time Genesys Contact Center Engineer  to support the configuration, maintenance, and optimization of Genesys Cloud Contact Center solutions. This role is ideal for a self-motivated professional with hands-on experience in Genesys Cloud and a strong understanding of contact center technologies. The contractor will work remotely and independently, collaborating with internal teams or clients to deliver high-quality solutions.

Responsibilities and Duties

  • Configure and maintain Genesys Cloud components (IVR, routing, bots, voice, chat, email).
  • Perform troubleshooting, updates, and patching of Genesys Cloud environments.
  • Collaborate with cross-functional teams to ensure seamless integration and performance.
  • Provide support for Packaged Contact Center Enterprise (PCCE) environments.
  • Monitor system performance and implement optimizations for high availability.
  • Develop and maintain documentation for configurations and procedures.
  • Train internal teams or clients on Genesys Cloud usage and best practices.
  • Stay current with Genesys Cloud updates, features, and industry trends.
  • Negotiate and fulfill contract terms with clients.
  • Manage own business operations including invoices and taxes.
  • Market services and maintain client relationships.
  • Ensure compliance with relevant laws and industry standards.
  • Resolve issues related to service delivery independently.

Job Requirements:

  • Genesys Cloud Certification (required).
  • Minimum 2 years of hands-on experience with Genesys Cloud.
  • NICE CXONE  experience preferred.
  • 4+ years of experience in cloud contact center environments.
  • Strong understanding of voice/UC technologies and PCCE support.
  • Bachelor's degree in IT, Computer Science, or equivalent experience.
  • Excellent communication, problem-solving, and documentation skills.
  • Ability to work independently and manage multiple projects.
  • Strong Customer Service skills
  • Strong Troubleshooting Capabilities
  • Proven Computer Networking skills
  • Microsoft Server 2003/2008/2012
  • Microsoft Exchange
  • Active Directory
  • Hardware and software installation
  • Ability to handle and prioritize tasks each day.
  • Fully remote.
  • Flexible hours based on project needs.
  • Reports directly to VP IT

Must be able to pass a federal  background check going back 7 years without felonies. Must be able to pass a federal credit check. 

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