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Remote Contact Center Engineer Jobs Near Me

Careforth

Supervisor, Contact Center

Columbus, OH · On-site

$51K - $64K/yr

Through a combination of in-person home visits, remote coaching and our proprietary digital ... Position Summary The Supervisor, Contact Center will report to the Manager, Contact Center and will ...

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How much do remote contact center engineer jobs pay per year?

As of Aug 29, 2026, the average yearly pay for remote contact center engineer in the United States is $101,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,500.00 per year, depending on experience, location, and employer.

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Remote Contact Center Engineer jobs near you
A map of the United States highlighting the number of Remote Contact Center Engineer job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Remote Contact Center Engineer job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Senior Five9 Contact Center Engineer

Jobtailor

Columbus, OH • On-site

$140 - $180/hr

Other

Posted 13 days ago

Job description

  • Design, architect, implement, and support enterprise Five9 contact center solutions.
  • Lead customer discovery sessions to understand business requirements and translate them into scalable technical solutions.
  • Configure and deploy Five9 components including routing strategies, IVRs, campaigns, integrations, reporting, and voice infrastructure.
  • Design and implement SIP trunk connectivity, carrier integrations, and high-availability voice architectures.
  • Troubleshoot complex voice, signaling, network, and application issues across enterprise environments.
  • Serve as the technical lead for large-scale deployments, migrations, Proof of Concepts (POCs), and modernization initiatives.
  • Provide architecture guidance and technical recommendations while balancing business objectives, timelines, and budget constraints.
  • Collaborate with network, security, cloud, infrastructure, development, and customer success teams throughout project lifecycles.
  • Create implementation standards, engineering documentation, deployment runbooks, and operational best practices.
  • Lead technical knowledge-sharing sessions and establish engineering standards across the organization.
  • Identify opportunities to automate operational processes and improve platform scalability, resiliency, and performance.
  • Perform root cause analysis for production incidents and implement long-term corrective actions.
  • Present technical solutions and architecture recommendations to executive stakeholders, customers, and project leadership.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, Telecommunications, or equivalent professional experience.
  • 8–10+ years of experience designing and supporting enterprise telecommunications or cloud contact center environments, including 5+ years supporting a user base of 1,000+ users across 20+ programs.
  • Extensive hands-on experience administering and implementing Five9 solutions.
  • Strong understanding of SIP signaling, RTP media streams, QoS, DNS, networking, and voice protocols.
  • Experience with enterprise call flow design, IVR development, routing strategies, and omnichannel customer engagement.
  • Experience integrating contact center platforms with CRM, workforce optimization, and third-party business applications.
  • Exceptional troubleshooting and analytical skills across voice, networking, and cloud environments.
  • Excellent written, verbal, and presentation skills with the ability to communicate effectively with both technical and executive audiences.
  • Proven ability to lead complex enterprise implementations while managing multiple priorities.
Core Competencies

Demonstrates expertise in designing and implementing Five9 contact center solutions, with a strong focus on SIP signaling, IVR development, and enterprise telecommunications. Proven ability to lead large-scale deployments and collaborate effectively with cross-functional teams while ensuring alignment with business objectives.

Highest-signal resume keywords
  • Five9 Solutions Implementation
  • SIP Signaling Expertise
  • Enterprise Telecommunications Design
  • Troubleshooting Voice and Networking Issues
  • Customer Engagement Integration
ATS Optimization KeywordsHard Skills
  • Five9 Configuration
  • IVR Development
  • Routing Strategies
  • SIP Trunk Connectivity
  • Voice Infrastructure Design
  • Call Flow Design
  • RTP Media Streams
  • Quality of Service (QoS)
  • Network Troubleshooting
  • Cloud Contact Center Environments
Soft Skills
  • Analytical Skills
  • Presentation Skills
  • Communication Skills
  • Leadership Skills
  • Collaboration Skills
Industry Keywords
  • Telecommunications
  • Contact Center Solutions
  • Omnichannel Customer Engagement
  • Enterprise Deployments
  • Technical Architecture
Tools & Technologies
  • CRM Integration
  • Workforce Optimization Tools
  • Third-Party Business Applications
  • Deployment Runbooks
  • Engineering Documentation
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