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Remote Contact Center Engineer Jobs in Howell, MI

IMEG

Technology Designer (Revit)

Farmington Hills, MI · On-site +1

Hybrid and/or remote work schedule available Sponsorship: Not available What You'll Do * Assist in ... Utilize engineering software and tools to create detailed designs, specifications, and calculations ...

Lineage Logistics

Senior Business Analyst (AI COE)

Novi, MI · Remote

$86K - $112K/yr

... engineers, not necessarily to build modelspreferred * Prior experience in an AI Center of ... LI-Remote Why Lineage? This is an excellent position to begin your career path within Lineage!

All JobsContact Center Engineer JobsRemote Contact Center Engineer JobsRemote Contact Center Engineer Jobs in Howell, MI

Remote Contact Center Engineer information

See Howell, MI salary details

$36.5K

$95.2K

$128.7K

How much do remote contact center engineer jobs pay per year?

As of Aug 20, 2026, the average yearly pay for remote contact center engineer in Howell, MI is $95,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,600.00 and $109,000.00 per year, depending on experience, location, and employer.

What is a remote contact center engineer?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a remote contact center engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.

What are the key skills and qualifications needed to thrive as a remote contact center engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What job categories do people searching Remote Contact Center Engineer jobs in Howell, MI look for?

The top searched job categories for Remote Contact Center Engineer jobs in Howell, MI are:

What cities near Howell, MI are hiring for Remote Contact Center Engineer jobs?

Cities near Howell, MI with the most Remote Contact Center Engineer job openings:

Remote Contact Center Engineer jobs near you
Infographic showing various Remote Contact Center Engineer job openings in Howell, MI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $95,217 per year, or $45.8 per hour.

Member Experience Associate - Virtual Teller - Contact Center

Lake Trust Credit Union

Brighton, MI • On-site, Remote

$15.50 - $19.75/hr

Full-time

Medical, Retirement

Re-posted 22 days ago

Lake Trust Credit Union rating

9.1

Company rating: 9.1 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Member Experience Associate -
Virtual Teller - Contact Center
Note: This position is located in our Contact Center in the Brighton, MI Headquarters building. Typical schedule 10:00am-7:00pm. Additionally, one Saturday/month 9:00 a.m.- 1:00p.m. Hybrid schedule (2 days remote, 3 days in person) available at 6 months!
More Than A Job!
Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us.
Benefits Include
  • Financial wellbeing services
  • 401(K) matching with up to 5% match
  • Reduced health insurance
  • Employee wellbeing services
  • DE&I initiatives
  • Work-life balance

Job summary
The Member Experience Associate is passionate about delivering the best Member Experience to our members! This team member will uncover needs, inspire possibilities, and deliver solutions to advance our members' financial success. This person must be adaptable with a strong sense of teamwork. They will cross-sells products and service and will build and deepen member relationships by providing the Best Member Experience. Member Experience Associates will be expected to support onstage operations and help to reach and exceed Lake Trust goals.
What you'll do
  • Proactively greet and interact with members as they enter the Credit Union. Through active listening and asking open ended, highly impactful questions you will uncover member needs to best assist them in meeting those needs.
  • Be a financial coach to our members! Look for opportunities to maximize member loyalty, building and deepening the member's relationship by assessing member's total financial picture and offering solutions to advance their financial success.
  • Coach and mentor peers by working collaboratively and promoting teamwork in order to achieve Lake Trust goals.
  • Demonstrate positive behaviors that promote high morale, cooperation and enthusiasm.
  • Educate members on consumer loans and credit card products. Originate, process, and close on consumer loans. Advise on opportunities to advance members' financial well-being by looking for cross-sale opportunities and acting as a financial coach to members.

What you'll bring
  • High School Diploma/GED is required
  • Minimum of 1-2 years job-related experience demonstrating success in building member/customer relationships by successfully cross selling products within a financial institution or retail environment.

What you'll get
We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy:
  • Working with an energetic team focused on making our members wildly successful
  • An opportunity to work with others that have your back every step of the way
  • Opportunities to make a difference both inside and outside of our walls
  • Being treated like you are more than the work you do
  • Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.

What Lake Trust Credit Union employees say

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